Omega Facebook Pixel Ad Report

Omega Facebook Pixel Ad Report

Reviews (1,614)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy installation and user-friendly interface that supports multiple Facebook Pixels without needing manual coding. They value its advanced tracking features and real-time reporting, which significantly enhance ad optimization and Return on Ad Spend (ROAS). The app's precise tracking of site events has improved ad targeting and ROI. Customer support, with team members like Ben, Joyce, and Tracy, is frequently commended for their responsiveness and professionalism, contributing to better management of ad campaigns and marketing strategies.

January 11, 2022

Used the app to solve some problems with FB pixel. The customer support manager Malak gave a complete walkthrough of the process. Best customer experience I had in years.

Visority
United Kingdom
About 22 hours using the app
Omega replied January 12, 2022

Hi Visority,
Thank you for taking the time to provide a rating and your compliment to Malak!
Your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.
If you need our help in any case, we are available here to help you.

Hope your day is as awesome as you!
Kaylee - Omega Team

June 14, 2022

It's reallllllyyy....... Helpfull....... Easy to integrate. Add unlimited Pixels........... I am really happy.

URCE Fashion
India
About 22 hours using the app
Omega replied June 15, 2022

We can’t thank you enough for the kind words about our app. Your review means a lot to us and lets us know we’re on the right track!

February 28, 2023

Such a good customer service and the quality of the tracking is great as well, very accurate tracking.

Brondovi
Netherlands
About 21 hours using the app
Omega replied February 28, 2023

Thanks for the awesome review!💗💗💗 We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Let’s rock data input for ads with us 🔥

Edited January 3, 2023

I would especially like to thank Stella for helping me in such a professional and nice way, answered all the questions patiently and helped me with everything I needed - thank you very much!

Yepful
Israel
About 19 hours using the app
Omega replied January 3, 2023

Lovely! Please do reach us anytime you have a question or two.
Cheers from Two Owls,
-🦉🦉-

October 25, 2022

Great, I like the app, it's comprehensive, and the attitude of the staff is great, they are responsive and prompt, thanks

qpgiftsme
China
About 15 hours using the app
Omega replied October 25, 2022

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

October 18, 2022

Joyce was awesome! Best customer support ever! She knows what she is doing! Thank you so much for the great service you provided

Best Bronze
Brazil
About 14 hours using the app
Omega replied October 18, 2022

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

October 6, 2021

easy to setup, but it doesnt help my tracking issue. I get that you cant help me with every issue, but you were super slow to reply to me and not helpful in trying to help me understand what the tracking problem is. Because of your fantastic service I have lost hundreds if not thousands in revenue over the past days.

PWR Socks
Netherlands
12 days using the app
Omega replied October 6, 2021

Dear PWR Socks,

Thanks for taking the time to share with us your feedback and we are sorry for the negative experience you had with our app and our support team.
There are 3 issues you mentioned in the video you sent us:
#1. The number of purchases on ads manager is different from event manager
#2. The purchase value is also different with the real report on Shopify
#3. You ask if the issue is because you are seeing 2 connected partners with Shopify on Facebook manager.
I truly apologize that our support members did not explain the case to you clearly from the beginning.
Our app will make sure to send the correct purchase event to the event manager and the value we sent will be the same as the pixel tracks when you make a test order.
Please give us a chance to follow up on the case with you. I'm sure that we need your help to contact with Facebook support team and we would like to follow up on the case so that Facebook can give the right explanation.

Again, our team truly apologizes for any inconvenience caused to you.
We have contacted you through email as well and we all do hope to hear from you back.

April 26, 2022

I used this app to help me with my Facebook conversations and tracking what a wonderful app I would recommend this app

Tenzot
South Africa
About 9 hours using the app
Omega replied April 26, 2022

Thank you so much for your amazing review! We are so happy to hear that you are enjoying your experience with our app. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.💗💗💗

February 14, 2022

Very friendly support I was helped immediately and the app also works. What do you want to do even better?

KristallEcht
Germany
About 9 hours using the app
Omega replied February 15, 2022

Hi KristallEcht

Thanks for taking the time to leave us feedback! We really appreciate it. We are glad that you are happy with our app and customer support. Please feel free to contact us again if you need more help.
All the best,
Kaylee - Omega Team

November 13, 2021

i liked the app does its work.. helped me track correctly with ios 14, i always use this at all of my store..

Wonder Braids
United States
9 days using the app
Omega replied November 14, 2021

Hi Wonder Braids,

Thank you for your review! I’m so glad to hear that you are happy with our app.
We’re always looking for ways to improve the experience of our app, but it’s great to know that we are on the right track.

Let me know if there is anything else we can do to make your experience even better.
All the best,
Kaylee - Omega Team