Omega Facebook Pixel Ad Report

Omega Facebook Pixel Ad Report

Reviews (1,640)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing Facebook ad optimization and increasing ROAS through advanced tracking and real-time reporting. It's praised for its easy installation and user-friendly interface, allowing effortless management of multiple Facebook pixels without technical expertise. Exceptional customer support is frequently highlighted, with team members like Ben and Joyce noted for their responsive assistance. The app also supports multiple pixels and reliable API integration, ensuring comprehensive tracking and data accuracy for informed decision-making.

March 18, 2022

a really good app! Great support and fast debugging of issues! I can't thank joyce much more. She is really kind and supportive!

Beast Arena
Germany
About 2 hours using the app
Omega replied March 18, 2022

Hahha yeewwww!!!! A pleasure to help ya! Yes for sure only wish for the success of your company 🚀📈🌟

July 7, 2022

Tracy is very helpful and she is so helpful to guide me through the pixel setup process and help me test the event to see if all event is working. I wish I could give 6 stars if possible. love that app. highly recommend

NJ-Jewellery
United States
About 2 hours using the app
Omega replied July 8, 2022

Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that Tracy receives the recognition she deserves. Thank you again, have a great day!

November 10, 2022

Tracy is very professional in customer service and very gentle, he solved all my problems. She made everything easy and perfect!

AnmutCo
China
About 1 hour using the app
Omega replied November 10, 2022

You're amazing William 🥰🥰🥰. I'm blown away by your positive words, really appreciate the time you took to write such a nice review. Let’s boom your sales MASSIVELY 🚀🚀🚀

June 15, 2022

Super great support. These guys help you from A to Z if you don't know how to fix things. Thanks and also happy with the tracking, 10-10 !

Annamiller
Germany
About 1 hour using the app
Omega replied June 16, 2022

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

February 27, 2023

Excellent 5 star support from Lynn. Easy to use instructions and interface. Highly recommended over the default Facebook app.

Heartful Diamonds
Australia
About 1 hour using the app
Omega replied February 28, 2023

Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing our app. We look forward to serving you for many years to come!

July 28, 2022

i would not recommend this app to anyone! super confusing set up and the support just make you more confused! the instructions and videos they send you does not correlate with your business settings. ive used many apps in my 3 years of using shopify and these guys are by far the most terrible customer support. I would never recommend this guys to anyone!

oz supplyz
Australia
About 19 hours using the app
Omega replied July 28, 2022

Hello
Thanks for taking the time to let us know your issue and we are sorry for the negative experience you had. We appreciate it if there is any chance that we can help you with the app from scratch, so please let us know if you need any assistance.
We are terribly sorry again for any inconvenience caused.
Best regards,
Omega Team

June 12, 2021

Horrible support, they never respond. This also does not integrate the pixel properly at all. I missed 2 days worth of data on a pixel because this app did not track it. Completely trash and not worth it. Avoid at all costs.

Ocean Gaming Pods™
United States
About 12 hours using the app
Omega replied June 13, 2021

Hello there,

Thanks for taking your time sharing your experience with our app and we are sorry for the problem caused to you.
As your message delivered to us during the off working days that's why there was a little delay in replying to your request.
We have checked and saw that you are checking the events on the checkout page which Shopify does not allow third-party apps to track except in the case you are Shopify plus account. But it can still track the Initiate Checkout event when you click the checkout button on the cart page and purchase event on the thank you page.
Our team reached you a day ago via chat, email, and phone call but hasn't seen replies from you yet.
We hope you can give us another chance to support you, please get back to us.

Best regards,
Kaylee

September 7, 2023

Great service and quality!

Oruga København
Netherlands
11 minutes using the app
Omega replied September 12, 2023

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

Edited October 25, 2021

It is easy to set up and economic to use, recommended to all sellers for a more accurate event records

Ziibrasofficial
China
8 minutes using the app
Omega replied October 26, 2021

Hello Ziibrasofficial!

We so appreciate you taking the time to share your experience with our app !
If you have any questions or need assistance from us, please contact us. We're more than happy to support you.

January 12, 2020

Site's homepage started taking long to load because it was waiting for code.jquery.com which may have something to do with this app. Also according to facebook pixel helper my main pixel was showing errors. Uninstalled app and rolled back theme.liquid and its now loading fast with no pixel issues. This app needs more work.

VVS Jewelry
Canada
10 minutes using the app
Omega replied January 12, 2020

Hello there,

Thanks for your review and for trying our app. For your feedback, we want to confirm that our application totally does not use jquery, so I don't think it is the problem that caused the slow loading issue on your store.
Please reinstall the app and our team will help you find out the root problem.
Regards,
Omega Team