Reviews (324)

Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for enhancing Facebook ad optimization through precise event tracking, especially for "add to cart" and purchase events, leading to noticeable sales and ROI improvements. The app's effective conversions API integration and detailed reporting are particularly beneficial. It supports multiple Facebook pixels, ensuring better advertising management with seamless Shopify integration. Merchants appreciate the user-friendly setup, aided by tutorial videos, and commend the responsive and efficient customer support team for their assistance in data tracking and issue resolution.

August 10, 2023

The pixel parts on the payment page are not working. I made all the necessary additions, but it still did not work. It is very important to follow the payment.

Gusta Sneaker
Türkiye
15 days using the app
February 8, 2022

it as decent idkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk

Cali Coast Vibes
United States
6 months using the app
Edited June 12, 2020

The app worked the best for a few days, suddenly on one pixel it started recording multiple purchases(it was only on few adsets who were using the pixel, other adsets of that same pixel were recording correctly.), since the support was of not much help I removed the pixel which caused duplication of data on only few adsets.

Now when I switched to my second pixel, it worked fine for the first day & now its recording 2 purchase events on one single purchase only on few adsets & the purchase conversion value is equivalent to 1 purchase only.

I liked this app very much because of easy interface, but it messed up my whole analytics, even when I didnt made any changes to ads, or my website

Dualumi
India
About 2 months using the app
Optiapps replied June 17, 2020

The issues you are reporting are related to your configurations on Facebook side for the adsets that had an issue. As a side note, If you choose "Unique purchases" for the reporting column you will have the correct number of purchases for the adsets mentioned. You can use the Facebook pixel helper to see what pixels fire when a purchase is made. If the pixel helper shows that the pixels that fire are as you had expect, the job of Fbtrack ends here. Any irregularities you might notice after that in your Facebook reporting are related to your configurations on Facebook side.