Overall rating
Counts per rating level
  • 70% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 17% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its intuitive interface, cost-effectiveness, and ability to sync products from Shopify to Facebook and Pinterest. It's particularly praised for generating Facebook product feeds quickly and resolving ad resizing issues. The app also maps Google product categories to Facebook and syncs ratings and reviews to Pinterest. It offers a free plan for up to 1000 products and has sensible pricing options. Many appreciate the fast and helpful customer support.

August 2, 2023

The customer service of the agent named "Aby Radev" was horrible. This guy didn't comprehend my inquiry but insisted that it was me who didn't understand it. Also, his attitude was very rude. He literally said, "We are unable to provide comprehensive education on our app's specifics." How dare he say he can't provide "education" to me? Definitely a low I.Q. individual.

United States
About 2 months using the app
February 3, 2023

I didn't know how to use this app and create a catalog on the Facebook business manager, so I asked for help and sent them an email, but didn't get any response, unfortunately, my subscription is about to expire, so I had to delete this app :(

30 days using the app
Flexify AG replied February 13, 2023

Hi there,

Unfortunately, it seems that our attempts to reach out to you have been unsuccessful as your email address does not seem to be working. I would like to extend an invitation for you to reach out to me at daniel.heier@flexify.net so that I can assist you in any way possible.

March 3, 2023

Bom dia
Minha nota seria 0 péssimo
Este aplicativo não é possível a tradução em português o que dificulta,

Loja Vizara
4 days using the app
Flexify AG replied March 22, 2023

Hi Loja Vizara,

Thanks for your message. Although our app is not available in Portuguese, we are happy to help with any questions or issues.

Email me directly at daniel.heier@flexify.net if you need assistance, please.

Edited May 10, 2022

I am a business owner runnign ads on facebook. IF there is an issue with yoru commerce and catalog and you need help, flexify - only does email support and its one liner responses wasted days and still not resolved issue. NO ONE HAS TIME FOR THIS TYPE OF SUPPORT!!! Fix your support system - If you are runnign ads you will have issue with differnt catalog one shopify creates and this catalog flexify creates multiple errors and then then flexify will either drop a bomb on allthese things you need to do which you have noooo clue bc again im a business owner who has time to figure this #### out!!! get it together! They wont call you, wont do screen share with you, wont get on chat with you, theres no way you guys can communicate because they are not in teh same time zone as me (USA) and they i dont know. imagine that! i will change review rating when i get this fixed!!!

Vege Label
United States
Over 1 year using the app
Flexify AG replied May 12, 2022

Hi Vege Label,

This is Daniel from Flexify. Sorry to hear you are having trouble. I hope we were able to help you in the meantime.

Please do not hesitate to reach out if you have any further questions! 

October 20, 2021

I'm very upset with the customer support. With more complicated Shopify stores they cannot help very much as they continue to give generic advise that does not even apply to our catalog.

United States
Almost 2 years using the app
Flexify AG replied October 23, 2021

Hi 2020AVE,

This is Daniel from Flexify. Sorry to hear you are having trouble. I hope we were able to help you in the meantime.

Please do not hesitate to reach out if you have any further questions!

October 7, 2020

The issue I am facing in-app is that I am able to use my First feed of the Single collection but when I want to use my 2nd collection The first feed which I have created it also changed. Kindly help me out regarding this issue

RHIZMALL.PK Online Shopping Store.
Almost 3 years using the app
Flexify AG replied October 7, 2020


Regarding your question, by default Flexify either exports all products or a single collection.

Please use segments to export multiple collections.

Any further questions please just reach out and stay safe!

July 25, 2017

Paid premium for this app and had a very similar experience to Mullica Beach (see below review). We have a very large inventory and unfortunately the sync is very buggy, our "match rate" on Facebook fluctuated tremendously and often fell off a cliff, costing us time and money. When the sync works, the ads are very cost effective. Unfortunately, email back and forth with the developer yielded very little - terrible support - and we were referred to Funnelboom, who almost immediately stopped answering emails. Incredibly unprofessional and incredibly frustrating.

Shopify, please integrate dynamic ad support as a core function. Please!

California Republic Clothes
United States
About 7 years using the app
July 19, 2018

Can't upload feed to facebook catalog since it times out everytime. Even when you try to split into smaller collections it times out. Tried reaching customer service multiple times with zero response.

United States
About 4 years using the app
June 13, 2019

Created a feed within a 'shopify business manager' making it impossible for us to connect the pixel. Although the feed it generated seemed ok it was un-usable due to this weird creation in another business manager. Poor customer service to rectify so had to delete the app and use another one.

Stacy Chan Limited
United Kingdom
About 2 years using the app
Flexify AG replied June 14, 2019

Hi there,

Our app does never touch your Facebook business manager account or your theme/pixel code. We made that technically impossible!

I think you are confusing us with Shopify's Facebook Sales Channel, which indeed adds a catalog to your Facebook business manager.

Please reach out to us again and we'll try to clear up any confusion around that. But in short: 1) Ignore the catalog that Shopify's Facebook Sales Channel creates and 2) set up a fresh catalog with the flexify feed as a data source and 3) connect that catalog to your FB pixel.

Hope that helps,

February 28, 2018

No longer works. The request has been timing out for the past week. Nothing to change the problem. They charge $30 for basic support.

United States
About 4 years using the app