D: FAQ Page ‑ Product FAQs

D: FAQ Page ‑ Product FAQs

Reviews (240)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
    230
  • 2% of ratings are 4 stars
    4
  • 0% of ratings are 3 stars
    1
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
    5
What merchants think

Feedback submitted

Merchants highly praise this app for its ability to enhance customer experience with easily accessible FAQs, reducing support load and increasing satisfaction. It's especially popular among small businesses due to its cost-free nature. The app features easy installation, user-friendly customization including CSS, and simple management of FAQ categories and questions. It can be integrated across various store pages, offering design flexibility without affecting store performance. The customer support is noted for being responsive and proactive, efficiently resolving issues for all merchants.

Edited July 9, 2024

Update - Was contacted by support very soon after leaving the below review whom provided a one click fix which I can confirm corrected the issue and was very easy to do ourselves. They also removed the branding for the inconvenience. For a free app its great, I'd suggest just flagging this potential issue and it's quick fix upon installation instructions to users to avoid any issues

App stopped every variant across our whole store from working correctly. Despite customers selecting a variant from the drop down it didnt change when added to cart which meant customers were being undercharged and we were dispatching incorrect items! Fixed immediately once removed - how this is allowed on the app store and showing the diamond and "built for shopify" below it in the app store is mind boggling.

Cartel Flowers
Australia
5 days using the app
DDSHOP APPS replied July 18, 2024

Thank you for using the app and leaving a very helpful review!

Because this is an interface-related application, conflicts between the theme and the app may still occur. That's why we have an option in Settings to exclude this case. Unfortunately you didn't see it before contacting us.

We've added a conflict warning right on the first page of App admin as you recommended. Your recommendation is very helpful and we appreciate it.

We hope you can revise the review again in a more positive direction. If possible, please give the app another 1 star.

Thank you very much!!!!

1
1