D: FAQ Page ‑ Product FAQs

D: FAQ Page ‑ Product FAQs

Reviews (252)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
    242
  • 2% of ratings are 4 stars
    4
  • 0% of ratings are 3 stars
    1
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
    5
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly FAQ interface that enhances the shopping experience by reducing support load and increasing customer satisfaction. It offers extensive customization options, easy setup, and smooth performance. The app is free, making it ideal for small businesses, and is praised for responsive and efficient support services. Merchants value its ability to improve customer service and website functionality.

Edited July 9, 2024

Update - Was contacted by support very soon after leaving the below review whom provided a one click fix which I can confirm corrected the issue and was very easy to do ourselves. They also removed the branding for the inconvenience. For a free app its great, I'd suggest just flagging this potential issue and it's quick fix upon installation instructions to users to avoid any issues

App stopped every variant across our whole store from working correctly. Despite customers selecting a variant from the drop down it didnt change when added to cart which meant customers were being undercharged and we were dispatching incorrect items! Fixed immediately once removed - how this is allowed on the app store and showing the diamond and "built for shopify" below it in the app store is mind boggling.

Cartel Flowers
Australia
5 days using the app
DDSHOP APPS replied July 18, 2024

Thank you for using the app and leaving a very helpful review!

Because this is an interface-related application, conflicts between the theme and the app may still occur. That's why we have an option in Settings to exclude this case. Unfortunately you didn't see it before contacting us.

We've added a conflict warning right on the first page of App admin as you recommended. Your recommendation is very helpful and we appreciate it.

We hope you can revise the review again in a more positive direction. If possible, please give the app another 1 star.

Thank you very much!!!!

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