Overall rating
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to neatly organize FAQ pages, enhancing their store's aesthetics. It's user-friendly, offers customization, and links FAQs to specific products, improving the shopping experience. The app's performance is reliable, and the support team is efficient. Merchants value the free and pro plans, and the flexibility to add extra text to product descriptions and place FAQs on various pages.

September 24, 2023

installed, choose pro-plan and error: Whoops, looks like something went wrong.

About 2 months using the app
DDSHOP APPS replied September 25, 2023


Very sorry for the problem, it only happened during the application upgrade process. We have completed the upgrade and the problem is gone. We hope you can try again.


Edited February 8, 2022

Was told if i left a review i could get the copyright ( company name ) deleted from showing on my site on the FAQ page, just for them to want me to change my 4 star review to a five star review because it would “affect the application” as a business owner this type of “customer service” is absolutely disgusting. Will now delete the app and find a new app. Most of these reviews are FAKE just to get the copyright removed. Beware.....

Honeymoon Candle
United States
2 months using the app
Edited February 9, 2022

Do not use this app! It completely broke my entire store rendering it useless until a web developer can assist me with fixing it. Whatever this app wrote into the theme code has caused a nightmare of problems. Also, all of the positive reviews you are reading here are fake and are only posted in exchange for them to supposedly remove the copyright text from the page it creates. Absolutely terrible.

Wolf In Winter
1 day using the app
DDSHOP APPS replied February 9, 2022

Dear Sir/Madam,

I am Briant - DDSHOP Manager.
We are extremely sorry for the bad experience with our app.
As for your problem, it's probably a JS or CSS conflict with your theme, and this happens sometimes and is hard to avoid for a theme-heavy app.
We've fixed a lot of related problems like yours but unfortunately you didn't get in touch with us in time so we could serve you better.
I hope you can reinstall our app and we are more than happy to help you with any problems.

Once again sorry for your experience with our app.
Thank you for your time.

Kind regards,
Briant | DDSHOP Manager

March 31, 2022

Even after uninstalling the app it still leaves behind files and code in theme files. This thing is a hot mess. Stay away and read the other 1 star reviews as well. Shady business practices.

34 minutes using the app
DDSHOP APPS replied March 31, 2022


We are very sorry for the problem you have encountered. But please understand that this is an application related to the interface, so in some cases it may conflict with the website theme. We're sorry that you've only been installing and uninstalling apps for a short time and haven't contacted us so we can help you with the problem.

Usually these conflicts are very easy to resolve within minutes. In the application's user manual, there are also very detailed instructions on how to uninstall the application without leaving any source code and you may have accidentally ignored it: https://faq-guide.ddshopapps.com/uninstall-app
Once again very sorry to you!

Kind regards,