FAQ+Contact us+WhatsApp+Track

FAQ+Contact us+WhatsApp+Track

by Oneprime, Inc.

Automate Support with FAQs,Track Order,Contact form,WhatsApp

5.0 of 5 stars(6 reviews)

2-Mins to go live. NO Coding.

Comes with Pre-filled FAQs, beautiful Contact us Form to receive inquiries via Email, Order Tracking & Multi-user WhatsApp. French,Italian..

Automate your support

Faqprime instantly & autonomously answers tier-1 FAQs like “Where is my order” “Can I change my order” or self-service like Order Tracking.

Multi-user WhatsApp Chat

Provide quick & easy customer support service via WhatsApp Chat supporting multi-user WhatsApp number with intelligent agent routing.


About FAQ+Contact us+WhatsApp+Track

Wasting time replying to repeated queries?

Automate your Support with Multi-language FAQs, Order Tracking, Contact us form & WhatsApp in 2-mins. One-click Install. No coding required.

Provide a better after-ship experience on your e-commerce store! Keep your customers updated of the whereabouts of their orders until delivery through an intuitive self-service experience to resolve their issues instantly and autonomously without they reaching your support agents.

Multi-language support*

Choose a language from the drop-down menu (in the Faqprime admin) and click save. Following languages are currently supported. - English - French - Italian - German - Portuguese - Dutch - Spanish * The FAQs to be edited/added in the language of your preference.

Why FAQPrime?

  • Resolve Customer issues - Instantly & autonomously.
  • Significant reduction in customer wait times
  • Increase in sales conversion
  • Save customer support costs

FAQ Templates

  • Beautifully designed, ready to use templates to save you time so that you can start providing automated support immediately.
  • Edit/Replace/Add custom FAQs.

Multi-user WhatsApp live chat

  • Unlimited WhatsApp Chats.
  • Unlimited WhatsApp Support Agent numbers

Contact us Form

  • Receive support inquiries via Email.
  • Set the field’s visibility to required or optional.

Order tracking/Order status lookup

  • Simple user interface with email/phone number and order number fields to view the status of their orders as many times as they'd like.
  • Integrates natively with (Shopify's order confirmation page) to ensure a consistent experience.
  • Option to enable or disable

Product Roadmap

  • Order history and edit order (coming soon)
  • Multiple chat support (coming soon)

Integrates with

  • WhatsApp

Support

Pricing

Free

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    100% of ratings are 5 stars
    (6)
  • 4 of 5 stars
    0% of ratings are 4 stars
    (0)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    0% of ratings are 1 stars
    (0)

Most recent reviews

Giyeah Essential

Very good app easy to use . Amazing customer service very polite. Definitely I recommend everyone to use.

LightDesign-24

Really helpful app with nice functions. The customer support is outstanding - if you want some script changes, they‘ll do it immediately. Thanks !!

Kepris X

I love how you can easily set up tracking of orders along with customer support under one application. The Whatsapp option comes in really handy!

Developer reply

December 5, 2020

Thanks for your review and trying all the features i.e. Whatsapp, Order Status, FAQs and contact us. Feel free to contact.