2-Mins to go live. NO Coding.
Comes with Pre-filled FAQs, beautiful Contact us Form to receive inquiries via Email, Order Tracking & Multi-user WhatsApp. French,Italian..
Automate your support
Faqprime instantly & autonomously answers tier-1 FAQs like “Where is my order” “Can I change my order” or self-service like Order Tracking.
Multi-user WhatsApp Chat
Provide quick & easy customer support service via WhatsApp Chat supporting multi-user WhatsApp number with intelligent agent routing.
About FAQ+Contact us+WhatsApp+Track
Wasting time replying to repeated queries?
Automate your Support with Multi-language FAQs, Order Tracking, Contact us form & WhatsApp in 2-mins. One-click Install. No coding required.
Provide a better after-ship experience on your e-commerce store! Keep your customers updated of the whereabouts of their orders until delivery through an intuitive self-service experience to resolve their issues instantly and autonomously without they reaching your support agents.
Choose a language from the drop-down menu (in the Faqprime admin) and click save. Following languages are currently supported. - English - French - Italian - German - Portuguese - Dutch - Spanish * The FAQs to be edited/added in the language of your preference.
- Resolve Customer issues - Instantly & autonomously.
- Significant reduction in customer wait times
- Increase in sales conversion
- Save customer support costs
- Beautifully designed, ready to use templates to save you time so that you can start providing automated support immediately.
- Edit/Replace/Add custom FAQs.
Multi-user WhatsApp live chat
- Unlimited WhatsApp Chats.
- Unlimited WhatsApp Support Agent numbers
Contact us Form
- Receive support inquiries via Email.
- Set the field’s visibility to required or optional.
Order tracking/Order status lookup
- Simple user interface with email/phone number and order number fields to view the status of their orders as many times as they'd like.
- Integrates natively with (Shopify's order confirmation page) to ensure a consistent experience.
- Option to enable or disable
- Order history and edit order (coming soon)
- Multiple chat support (coming soon)
Most recent reviews
Very good app easy to use . Amazing customer service very polite. Definitely I recommend everyone to use.
Really helpful app with nice functions. The customer support is outstanding - if you want some script changes, they‘ll do it immediately. Thanks !!
I love how you can easily set up tracking of orders along with customer support under one application. The Whatsapp option comes in really handy!
Thanks for your review and trying all the features i.e. Whatsapp, Order Status, FAQs and contact us. Feel free to contact.