FAQ+Contact us+WhatsApp+Track

FAQ+Contact us+WhatsApp+Track

by Oneprime, Inc.

Automate Support FAQs,Track Order,Contact form,WhatsApp,Share

4.9 of 5 stars(37 reviews)

2-Mins to go live. NO Coding.

Comes with Pre-filled FAQs, beautiful Contact us Form to receive inquiries via Email, Order Tracking,Multi-user WhatsApp,Social Share button

Automate your support

Faqprime instantly & autonomously answers tier-1 FAQs like “Where is my order” “Can I change my order” or self-service like Order Tracking.

Multi-user WhatsApp Chat

Provide quick & easy customer support service via WhatsApp Chat supporting multi-user with intelligent agent routing &WhatsApp Share button.


About FAQ+Contact us+WhatsApp+Track

Wasting time replying to repeated queries?

Automate your Support with Multi-language FAQs, Help center/FAQ Page, Order Tracking, Track order page, Contact us form page with Captcha, Chat, Social Share button & WhatsApp Live chat & more in 2-mins. One-click Install. No coding required.

Provide a better post Purchase experience on your e-commerce store! Keep your customers updated on the whereabouts of their orders until delivery through an intuitive self-service experience to resolve their issues instantly and autonomously without they reaching your support agents.

Multi-language support*

Choose a language from the drop-down menu (in the admin>settings>Faqprime setup) and click save. Following languages are currently supported (only UI Text would appear in the selected language)

  • English
  • French
  • Italian
  • German
  • Portuguese
  • Dutch
  • Spanish
  • Hungarian
  • Russian
  • Turkish
  • Indonesian
  • Japanese
  • Danish
  • Chinese (Simplified)
  • Korean
    • NOTE: The language for FAQs must be changed manually.

Why FAQPrime?

  • Resolve Customer issues - Instantly & autonomously.
  • Significant reduction in customer wait times
  • Increase in sales conversion
  • Save customer support costs

FAQ Page with questions/answers | Help centre page

  • Beautifully designed, ready to use pre-filled Help question templates to save your time so that you can start providing automated support immediately.
  • Edit/Replace/Add custom FAQs or categories.
  • Rich media editor to upload YouTube videos(just paste the video link), images and paste links in the FAQs
  • Auto-generation of Help centre/FAQ page (custom footer with HTML supported)

Multi-user WhatsApp live chat

  • Unlimited WhatsApp Chats
  • Unlimited WhatsApp Support Agent numbers

Contact us Form with Captcha

  • Receive support inquiries via Email.
  • Auto-generation of Contact us page (with custom header & footer)

Order tracking page, Order status lookup, Shipping status (supports both email Id and phone number)

  • Simple user interface with email/phone number and order number fields to view the status of their orders as many times as they'd like.
  • Integrates natively with (Shopify's order confirmation page)
  • Auto-generation of the Track order page.

Social Share button and icons on your store

Increase your social shares and drive additional sales

  • Mobile-first and responsive design
  • Option to select the location of the social share button to "left" or "right"
  • Craft your custom message to accompany your shared content.
  • All popular social accounts including WhatsApp Share button, Facebook, Instagram, Twitter, Messenger, YouTube & Pinterest

Product Roadmap

  • Live chat integrations like Tawk.to, Tidio, Shopify chat, Reamaze etc.
  • Announcement/Shipping bars

Integrates with

  • WhatsApp,
  • Instagram,
  • Messenger,
  • Pinterest,
  • YouTube,
  • Facebook

Support

Pricing

Free

4.9 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    95% of ratings are 5 stars
  • 4 of 5 stars
    5% of ratings are 4 stars
    (2)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    0% of ratings are 1 stars
    (0)

Most recent reviews

Lazzuli

Gostei muito do aplicativo, só não amei porque na área de botons de seguir não colocaram o facebook e seria muito util.

MXPN Motocross

Wow, ca fait près d'une semaine que je cherche un FAQs apps simple, gratuit et possible de mettre en français. Voilà, enfin trouvé. Merci pour l'application. C'est tous ce dont j'avais besoin et plus encore.

Food Cute

tres bonne appli simple d utilisation et tres complete.................................................