Wasting time replying to repeated queries?
Automate your Support with Multi-language FAQs, Help centre/FAQ Page, Order Tracking, Track order page, Contact us form page with Captcha, Social Share button, WhatsApp, Tidio, Tawk.to & Shopify Live chat & more in 2-mins. Single-click Install. No coding required.
Provide a great after-sale purchase experience on your e-commerce store! Keep your customers updated on the whereabouts of their orders until delivery through an intuitive self-service experience to resolve their issues instantly and autonomously without reaching your support agents.
Multi-language support*
Choose a language from the drop-down menu (in the admin>settings>Faqprime setup) and click save. Following languages are currently supported (only UI Text would appear in the selected language)
- English
- French
- Italian
- German
- Portuguese
- Dutch
- Spanish
- Hungarian
- Russian
- Turkish
- Indonesian
- Japanese
- Danish
- Chinese (Simplified)
- Korean
- Norwegian
- NOTE: The language for FAQs must be changed manually.
Why FAQPrime?
- Resolve Customer issues - Instantly & autonomously.
- Significant reduction in customer wait times
- Increase in sales conversion
- Save customer support costs
FAQ Page with questions/answers templates | Help centre page
- Beautifully designed, ready to use pre-filled FAQ question templates to save your time. Start providing automated support immediately.
- Edit/Replace/Add custom FAQs or categories.
- Rich media editor to upload YouTube videos(just paste the video link), images and paste links in the FAQs
- Auto-generation of Help centre/FAQ page (custom footer with HTML supported)
Multi-user WhatsApp live chat
- Unlimited WhatsApp Chats
- Unlimited WhatsApp Support Agent numbers
Contact us Form with Captcha
- Receive support inquiries via Email.
- Auto-generation of Contact us page (with custom header & footer)
Order tracking page, Order status lookup, Shipping status (supports both email Id and phone number)
- Simple user interface with email/phone number and order number fields to view the status of their orders as many times as they'd like.
- Integrates natively with (Shopify's order confirmation page)
- Auto-generation of the Track order page.
Social Share button and icons on your store
Increase your social shares and drive additional sales
- Choose the location of the Share button 'left or right'
- Choose the share button size and style
- Craft your custom text to accompany your shared content.
- Social accounts including WhatsApp Share button, Facebook, Instagram, Twitter, Messenger, YouTube & Pinterest
Live Chat Integrations
- Comes Pre-integrated with WhatsApp, Messenger, Tawk.to, Tidio, Shopify chat.
Roadmap
- Let customers cancel, Edit & Reorder(coming soon)
Integrates with
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WhatsApp,
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Instagram,
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Messenger,
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Pinterest,
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Facebook,
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tawk.to
