FAQPRIME: FAQ, WhatsApp, Track

Name: FAQPRIME: FAQ, WhatsApp, Track
Brand: Oneprime, Inc.
Rating: 4.8 (32 reviews)

Pricing: Free plan available. Free trial available.
Rating: 4.8 (32)
Developer: Oneprime, Inc.

Install

Faqprime Lite | All-in-one support app for ecommerce stores

AI Help & Support Bot: FAQs, Track Order, Contact us, WhatsApp, Chat and Social Share

Faqprime Lite is the All-in-one help & support app on the app store: The beautifully designed chat-style support widget lets your customer find AI-generated FAQs and Q&A, Find "where is my order" using order tracking app, connect via chat (WhatsApp, Messenger, Tidio, Tawk.to, Inbox) or email using contact us form. Boost SEO ranking with native FAQ page, Contact us page and Track order page. Add Social media icons floating bar to boost social media likes.

5-Mins to go live. No Coding. 1-click Install.
FAQ Help center page comes with AI-powered Q&A templates to choose from.
Contact us form with Captcha. Receive support inquiries via Email (helpdesk)
Order tracking page (supports both email id and phone number)
Add Social Media icons option on your store

Languages

English

Works with

Facebook
Inbox
Instagram
Messenger
Pinterest
WhatsApp

Pricing

Choose the plan that best fits your business.

FREE FOREVER

Free

Features

Helpbot-FAQ,Track order,Contact us,Chat
FAQ/Help Center page (25 Q&As)
Contact us page
Order Tracking page
WhatsApp
Social Share

PRO

$10 / month

or $100/year and save 17%

Features

Everything in FREE FOREVER Plan
Remove Faqprime Branding/Watermark
50 Questions & Answers

3-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

Reviews (32)

Overall rating

4.8

Counts per rating level

91% of ratings are 5 stars
29
3% of ratings are 4 stars
1
0% of ratings are 3 stars
0% of ratings are 2 stars
6% of ratings are 1 stars
2

All reviews

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.

Feedback submitted

Merchants highly recommend this app for its all-in-one functionality, combining FAQ, WhatsApp chat, contact us, and order tracking features. It significantly reduces manual customer service efforts by up to 50% and is praised for its seamless integration with Shopify and user-friendly design. The app is free, supports multiple languages, and offers customizable FAQs. Customer support is responsive, providing quick, customized solutions.

Edited July 24, 2025

Just so so so much thanks to you guys!!! The app is just perfect and all in one package that too FREE TO USE... Not a promotion but with the service and the way the app works it took time for me to accept it that it's real it have WhatsApp Chat option, Contact Us, FAQ and Order Tracking option all together and simplified.. just can't express my gratitude to the app and developer's... Everyone reading this review,i strongly suggest you to try it and i assure you that you won't regret!!!

Changed Era

India

About 2 months using the app

March 8, 2024

The 'help' button which this installs in the bottom right hand corner of the screen randomly redirects to this very app download page. A strange thing to think that customers would be clicking on it for queries about my site, only to be redirected here. Reached out twice to them and they never responded. Will uninstall.

Doggo-Zone

United Kingdom

7 days using the app