Overall rating
Counts per rating level
  • 93% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ease of use and professional appearance it lends to their websites. The direct customer communication via WhatsApp chat is highly valued, as are the FAQ and order tracking features for reducing customer queries and improving customer experience. Merchants also commend the time-saving benefits and responsive support. However, they suggest enhancements like more language options, FAQ customization, and removal of app branding. Despite being free, it's favorably compared to paid alternatives.

April 27, 2021

I like this app, it gives a good platform and looks very nice, the design matches the design of my shop

10 months using the app
June 21, 2021

I installed this today and I've set my FAQs in minutes. Thank you for this free and amazing app. Thank you

United Kingdom
7 months using the app
April 29, 2021

Awesome and even better customer service. Fast, kind, professional, passionate and reliable. I fully recommend both the app and their customer service to all Shopify shop owners to enjoy the benefits provided. They are in my eyes very promising to be one of the leading apps in Shopify. Thumbs up!!! Keep doing what you are doing. Best regards, Johanna

8 months using the app
Edited January 29, 2021

It works great on desktop, love it. Helpbot doesn't show on mobile, anyone has the same problem? Oneprime please help. Update: Oneprime responded quickly. It turned out to be my internet connection problem. Great app!

United States
12 months using the app
Edited June 19, 2021

great functionality guys)
no hidden upsells inside the app, it does all the job
Easy connect to facebook

5 months using the app
February 25, 2021

Have been using for a long time, super impressive support and team behind this beautifully made app.

SR Store
10 months using the app
April 15, 2021

I like this application, it is simple and very practical. Moreover, it fits perfectly with the theme of the store.
And the support is very fast and friendly.
I highly recommend it.

Gotta jewelry
United States
7 months using the app
August 31, 2021

On my first day using the app, I wanted the FAQs template and was surprised it has more and advanced features, very easy to use very useful, thank you!

Saudi Arabia
3 months using the app
February 8, 2021

Amazing App, just go for it! Literally all in one and free, and on top of that, the customer service is just great. I have suggested a feature to them, they've listened and added it. Thank you Oneprime!

9 months using the app
May 28, 2021

Very surprised at how well this integrates. Gives a definite level of professionalism to the site. Templates are great and can be customised also which is fantastic. Been using it for a couple of weeks and very satisfied with it.

Tag Yourself
Hong Kong SAR
5 months using the app