FAQ+Contact us+WhatsApp+Track

FAQ+Contact us+WhatsApp+Track

by Oneprime, Inc.

Automate Support FAQs,Track Order,Contact form,WhatsApp,Share

5.0 of 5 stars(52 reviews)

2-Mins to go live. NO Coding.

Comes with Pre-filled FAQs, Contact us Form ,Order Tracking, Integrates with Shopify chat, Tidio, Tawk.to, Messenger, WhatsApp, Social Share

Automate your support

Faqprime instantly & autonomously answers tier-1 FAQs like “Where is my order” “Can I change my order” or self-service like Order Tracking.

Multi-user WhatsApp Chat

Provide quick & easy customer support service via WhatsApp Chat supporting multi-user with intelligent agent routing &WhatsApp Share button.


About FAQ+Contact us+WhatsApp+Track

Wasting time replying to repeated queries?

Automate your Support with Multi-language FAQs, Help centre/FAQ Page, Order Tracking, Track order page, Contact us form page with Captcha, Social Share button, WhatsApp, Tidio, Tawk.to & Shopify Live chat & more in 2-mins. Single-click Install. No coding required.

Provide a better post Purchase experience on your e-commerce store! Keep your customers updated on the whereabouts of their orders until delivery through an intuitive self-service experience to resolve their issues instantly and autonomously without reaching your support agents.

Multi-language support*

Choose a language from the drop-down menu (in the admin>settings>Faqprime setup) and click save. Following languages are currently supported (only UI Text would appear in the selected language)

  • English
  • French
  • Italian
  • German
  • Portuguese
  • Dutch
  • Spanish
  • Hungarian
  • Russian
  • Turkish
  • Indonesian
  • Japanese
  • Danish
  • Chinese (Simplified)
  • Korean
  • Norwegian
    • NOTE: The language for FAQs must be changed manually.

Why FAQPrime?

  • Resolve Customer issues - Instantly & autonomously.
  • Significant reduction in customer wait times
  • Increase in sales conversion
  • Save customer support costs

FAQ Page with questions/answers templates | Help centre page

  • Beautifully designed, ready to use pre-filled FAQ question templates to save your time. Start providing automated support immediately.
  • Edit/Replace/Add custom FAQs or categories.
  • Rich media editor to upload YouTube videos(just paste the video link), images and paste links in the FAQs
  • Auto-generation of Help centre/FAQ page (custom footer with HTML supported)

Multi-user WhatsApp live chat

  • Unlimited WhatsApp Chats
  • Unlimited WhatsApp Support Agent numbers

Contact us Form with Captcha

  • Receive support inquiries via Email.
  • Auto-generation of Contact us page (with custom header & footer)

Order tracking page, Order status lookup, Shipping status (supports both email Id and phone number)

  • Simple user interface with email/phone number and order number fields to view the status of their orders as many times as they'd like.
  • Integrates natively with (Shopify's order confirmation page)
  • Auto-generation of the Track order page.

Social Share button and icons on your store

Increase your social shares and drive additional sales

  • Choose the location of the Share button 'left or right'
  • Choose the share button size and style
  • Craft your custom text to accompany your shared content.
  • Social accounts including WhatsApp Share button, Facebook, Instagram, Twitter, Messenger, YouTube & Pinterest

Live Chat Integrations

  • Comes Pre-integrated with WhatsApp, Messenger, Tawk.to, Tidio, Shopify chat.

Integrates with

  • WhatsApp,
  • Instagram,
  • Messenger,
  • Pinterest,
  • Facebook,
  • tawk.to

Support

Pricing

Free

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    96% of ratings are 5 stars
  • 4 of 5 stars
    4% of ratings are 4 stars
    (2)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    0% of ratings are 1 stars
    (0)

Most recent reviews

Fetish’r

Great app! one of the top ones has downloaded on Shopify. It's very well designed, easy to use, and offers enough customization capabilities. I would like to see the possibility to remove the branding, however. Is there are way to do that? or Is this coming soon in a premium option?

Gotta jewelry

I like this application, it is simple and very practical. Moreover, it fits perfectly with the theme of the store.
And the support is very fast and friendly.
I highly recommend it.

GiftingStudio.in

very good for free app. Here are my suggestions.. page should be made like popup design. now customer clicks back button to get back to the product page, but and they gets back to previous product page.