FAQ+Contact us+WhatsApp+Track

FAQ+Contact us+WhatsApp+Track

by Oneprime, Inc.

Automate Support FAQs,Track Order,Contact form,WhatsApp,Share

5.0 of 5 stars(17 reviews)

2-Mins to go live. NO Coding.

Comes with Pre-filled FAQs, beautiful Contact us Form to receive inquiries via Email, Order Tracking,Multi-user WhatsApp,Social Share button

Automate your support

Faqprime instantly & autonomously answers tier-1 FAQs like “Where is my order” “Can I change my order” or self-service like Order Tracking.

Multi-user WhatsApp Chat

Provide quick & easy customer support service via WhatsApp Chat supporting multi-user with intelligent agent routing &WhatsApp Share button.

About FAQ+Contact us+WhatsApp+Track

Wasting time replying to repeated queries?

Automate your Support with Multi-language FAQs, Order Tracking, Contact us form, Chat, Social Share button & WhatsApp Live chat in 2-mins. One-click Install. No coding required.

Provide a better aftership experience on your e-commerce store! Keep your customers updated of the whereabouts of their orders until delivery through an intuitive self-service experience to resolve their issues instantly and autonomously without they reaching your support agents.

Multi-language support*

Choose a language from the drop-down menu (in the Faqprime admin) and click save. Following languages (UI Text appear in the selected language) are currently supported.

  • English
  • French
  • Italian
  • German
  • Portuguese
  • Dutch
  • Spanish
  • Hungarian
  • Russian
  • Turkish
  • Indonesian
  • Japanese
  • Chinese (Simplified)
  • Korean
    • NOTE: The language for FAQs must be changed manually.

Why FAQPrime?

  • Resolve Customer issues - Instantly & autonomously.
  • Significant reduction in customer wait times
  • Increase in sales conversion
  • Save customer support costs

FAQ Templates

  • Beautifully designed, ready to use templates to save you time so that you can start providing automated support immediately.
  • Edit/Replace/Add custom FAQs.

Multi-user WhatsApp live chat

  • Unlimited WhatsApp Chats.
  • Unlimited WhatsApp Support Agent numbers

Contact us Form

  • Receive support inquiries via Email.
  • Set the field’s visibility to required or optional.

Order tracking/Order status lookup (support email Id and phone number both)

  • Simple user interface with email/phone number and order number fields to view the status of their orders as many times as they'd like.
  • Integrates natively with (Shopify's order confirmation page) to ensure a consistent experience.
  • Option to enable or disable

Social Share button and icons on your store

Get more social shares on your website & social accounts.

  • Increase your social shares and drive additional sales
  • Mobile-first and responsive
  • Customize & style the share button colours
  • Option to select the location of the social share button to "left" or "right"
  • Craft your custom message to accompany your shared content.
  • No coding required
  • All popular social accounts including WhatsApp Share button (Free), Facebook (coming soon), Linkedin (coming soon), Instagram (coming soon), Twitter(coming soon), Pinterest. (more added regularly).

Product Roadmap

  • Order history and edit order (coming soon)
  • Multiple Live chat support like Tawk.to, Tidio, Live chat, Shopify chat, Reamaze, Facebook messenger (coming soon)
  • Announcement tools (coming soon)

Integrates with

  • WhatsApp




5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    100% of ratings are 5 stars
  • 4 of 5 stars
    0% of ratings are 4 stars
  • 3 of 5 stars
    0% of ratings are 3 stars
  • 2 of 5 stars
    0% of ratings are 2 stars
  • 1 of 5 stars
    0% of ratings are 1 stars

Most recent reviews



The State Plate

Thanks for helping me set up my FAQ page and order tracking feature- lovely app! All help in one place on my website now. Thanks a bunch :)

Amanda Lapalme Art

Great FAQ app. Limited to 5 questions, but if that's all you need then it is the app for you. Loads of other features that are quick to setup.