Wasting time replying to repeated queries?

Automate your Support with Multi-language FAQs, Order Tracking, Contact us form, Chat, Social Share button & WhatsApp Live chat in 2-mins. One-click Install. No coding required.

Provide a better aftership experience on your e-commerce store! Keep your customers updated of the whereabouts of their orders until delivery through an intuitive self-service experience to resolve their issues instantly and autonomously without they reaching your support agents.

Multi-language support*

Choose a language from the drop-down menu (in the Faqprime admin) and click save. Following languages (UI Text appear in the selected language) are currently supported.

• English
• French
• Italian
• German
• Portuguese
• Dutch
• Spanish
• Hungarian
• Russian
• Turkish
• Indonesian
• Japanese
• Chinese (Simplified)
• Korean
  • NOTE: The language for FAQs must be changed manually.

Why FAQPrime?

• Resolve Customer issues - Instantly & autonomously.
• Significant reduction in customer wait times
• Increase in sales conversion
• Save customer support costs

FAQ Templates

• Beautifully designed, ready to use templates to save you time so that you can start providing automated support immediately.
• Edit/Replace/Add custom FAQs.

Multi-user WhatsApp live chat

• Unlimited WhatsApp Chats.
• Unlimited WhatsApp Support Agent numbers

Contact us Form

• Receive support inquiries via Email.
• Set the field’s visibility to required or optional.

Order tracking/Order status lookup (support email Id and phone number both)

• Simple user interface with email/phone number and order number fields to view the status of their orders as many times as they'd like.
• Integrates natively with (Shopify's order confirmation page) to ensure a consistent experience.
• Option to enable or disable

Social Share button and icons on your store

Get more social shares on your website & social accounts.

• Increase your social shares and drive additional sales
• Mobile-first and responsive
• Customize & style the share button colours
• Option to select the location of the social share button to "left" or "right"
• Craft your custom message to accompany your shared content.
• No coding required
• All popular social accounts including WhatsApp Share button (Free), Facebook (coming soon), Linkedin (coming soon), Instagram (coming soon), Twitter(coming soon), Pinterest. (more added regularly).

Product Roadmap

• Order history and edit order (coming soon)
• Multiple Live chat support like Tawk.to, Tidio, Live chat, Shopify chat, Reamaze, Facebook messenger (coming soon)
• Announcement tools (coming soon)