2-Mins to go live. NO Coding.
Comes with Pre-filled FAQs, beautiful Contact us Form to receive inquiries via Email, Order Tracking,Multi-user WhatsApp,Social Share button
Automate your support
Faqprime instantly & autonomously answers tier-1 FAQs like “Where is my order” “Can I change my order” or self-service like Order Tracking.
Multi-user WhatsApp Chat
Provide quick & easy customer support service via WhatsApp Chat supporting multi-user with intelligent agent routing &WhatsApp Share button.
About FAQ+Contact us+WhatsApp+Track
Wasting time replying to repeated queries?
Automate your Support with Multi-language FAQs, Order Tracking, Contact us form, Chat, Social Share button & WhatsApp Live chat in 2-mins. One-click Install. No coding required.
Provide a better aftership experience on your e-commerce store! Keep your customers updated of the whereabouts of their orders until delivery through an intuitive self-service experience to resolve their issues instantly and autonomously without they reaching your support agents.
Choose a language from the drop-down menu (in the Faqprime admin) and click save. Following languages (UI Text appear in the selected language) are currently supported.
- Chinese (Simplified)
- NOTE: The language for FAQs must be changed manually.
- Resolve Customer issues - Instantly & autonomously.
- Significant reduction in customer wait times
- Increase in sales conversion
- Save customer support costs
- Beautifully designed, ready to use templates to save you time so that you can start providing automated support immediately.
- Edit/Replace/Add custom FAQs.
Multi-user WhatsApp live chat
- Unlimited WhatsApp Chats.
- Unlimited WhatsApp Support Agent numbers
Contact us Form
- Receive support inquiries via Email.
- Set the field’s visibility to required or optional.
Order tracking/Order status lookup (support email Id and phone number both)
- Simple user interface with email/phone number and order number fields to view the status of their orders as many times as they'd like.
- Integrates natively with (Shopify's order confirmation page) to ensure a consistent experience.
- Option to enable or disable
Social Share button and icons on your store
Get more social shares on your website & social accounts.
- Increase your social shares and drive additional sales
- Mobile-first and responsive
- Customize & style the share button colours
- Option to select the location of the social share button to "left" or "right"
- Craft your custom message to accompany your shared content.
- No coding required
- All popular social accounts including WhatsApp Share button (Free), Facebook (coming soon), Linkedin (coming soon), Instagram (coming soon), Twitter(coming soon), Pinterest. (more added regularly).
- Order history and edit order (coming soon)
- Multiple Live chat support like Tawk.to, Tidio, Live chat, Shopify chat, Reamaze, Facebook messenger (coming soon)
- Announcement tools (coming soon)
Most recent reviews
The State Plate
Thanks for helping me set up my FAQ page and order tracking feature- lovely app! All help in one place on my website now. Thanks a bunch :)
Amanda Lapalme Art
Great FAQ app. Limited to 5 questions, but if that's all you need then it is the app for you. Loads of other features that are quick to setup.