Reviews (430)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for reducing repetitive customer inquiries with a customizable FAQ section that matches their brand's aesthetic. Features like reordering questions, keyword searches, and multi-page integration are valued. The app is easy to set up, maintains fast load times, supports multiple languages, and offers exceptional customer support, aiding in technical issues and app optimization.
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By far the absolute best app on the market!!! This will make many top apps of 2024 lists guaranteed. The straightforward design setup nicely around my brand and location options to add professionally-looking FAQ on various pages throughout my website upgraded the overall dynamic of my site beautifully. I had a technical question just to make sure I was setting things up correctly. I received a response quickly, I was extremely impressed. Not only did I receive a response to my question. I also was given a couple of tips that made an incredible difference. I look forward to additional apps by Avocados Lab!
Thank you so much for your incredible review! We're thrilled to hear that you consider our app the best on the market and that it seamlessly integrates with your brand. It's fantastic to know that the design setup and location options elevated the overall dynamic of your website. We're always here to assist you with any technical questions, and we're delighted that our response was not only prompt but also helpful with additional tips. We appreciate your enthusiasm and look forward to bringing you more amazing apps in the future. Cheers to a beautifully upgraded website! 🚀🥑
This is a great app and Bhushan responds to messages very quickly, which I appreciate very much. I'm eager to see a way to index faq as distinct URLs so it's possible to send a specific link to customers via email (instead of giving them the FAQ URL and asking them to type of the keyword search to find the longer). I'm the first person to ask for this feature, so it's not on the list of scheduled updates -- if anyone else has ever needed such a feature, please ask and maybe it will be built :)
Thank you so much for your kind words and for taking the time to share your feedback with us! We're thrilled to hear that you're enjoying our app and that Bhushan's speedy responses have been helpful to you. Your support means the world to us!
We absolutely understand the importance of making the FAQ more accessible for both you and your customers. Your suggestion to have distinct URLs for each FAQ section is fantastic and something we hadn't considered before. While it's not currently on our list of scheduled updates, your input is incredibly valuable to us, and we'll definitely take it into consideration for future improvements.
We're always striving to make our app the best it can be, and feedback like yours helps us do just that. If you have any more suggestions or questions, please don't hesitate to reach out. We're here to help!
Thanks again for being a part of our community, and we look forward to continuing to serve you.
Bhushan was very quick and helpful in helping me solve the issue although it was way past midnight! Thumbs up and I definitely recommend this app to anyone who is looking for a faq table to display on your online store or below your product tabs!
Thank you so much for your kind words! We're thrilled to hear that Bhushan provided prompt and helpful assistance, even during late hours. We truly appreciate your recommendation and are delighted that our app met your needs. If you have any more questions or feedback, feel free to reach out. Happy faq-ing! 🌟
I've used this app twice and wouldn't go anywhere else! Customer support was outstanding. Thanks for a great app!
This app was a god send to fix an ongoing issue of the same questions coming through on our customer service email.
Once installed, it was easy to configure the categories, FAQ's and design for our website. Highly recommended!
We're thrilled to hear that our app was a solution to your ongoing customer service email issue! It's fantastic that configuring categories, FAQs, and the design for your website was a smooth process. Thank you for the high recommendation! If you ever have more questions or need further assistance, feel free to reach out. We appreciate your positive feedback! 🌟😊
I was kindly helped by Bhushan (from Helplab team) by e-mail. I was struggling with the setup for the FAQ page. I finally was able to get it down with some help and instructions.
We're delighted to hear that we could assist you with the setup for your FAQ page. We understand that getting things set up can sometimes be a challenge, and we appreciate your patience. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help make your experience with our app as smooth as possible. Thank you for choosing us! 🌟
Best Service E-Mail! Thank so much for your help
We're delighted to hear that you had such a positive experience with our email support service! Thank you for your kind words, and we're always here to assist you whenever you need it.
Great experience! Also very helpfull staff when you have a question.
Thank you for sharing your positive experience! We're delighted to hear that you had a great experience, and we're always here to help if you have any questions.
Additionally, we would love to know how we can make your experience worth a 5 star so looking forward to hear back! If there's anything specific you'd like assistance with or if you have further feedback, please feel free to reach out. We appreciate your support! 🌟😊
Sehr hilfreiche App und ganz einfach auch für die nicht fortgeschrittene Nutzer. Besonderes schätze ich das beim Problemen bekommt man schnelle und ausführliche Hilfe.
When choosing an option for my website, there were so many FAQ pages to pick from. I am so glad that after some research I chose the HelpLab FAQ Page app. It was very easy to set up, and I love that I will also be able to add it to my product and check out pages as well.
I am still very new at this, and had a couple questions in the process and Bhushan replied very quickly, and helped solve the problem right away.
I highly recommend!
We're thrilled to hear that you chose the HelpLab FAQ Page app after your research and that the setup process was easy for you. It's great to know that you appreciate the flexibility of adding it to your product and checkout pages. We understand that starting out can come with questions, and we're glad Bhushan could provide quick and effective assistance. Thank you for recommending us! If you ever have more questions or need further support, feel free to reach out. Happy exploring with HelpLab! 🚀🌟