Reviews (439)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants praise this app for reducing repetitive customer inquiries with a professional FAQ section that's easy to set up and customize, including multimedia embedding. It's noted for not slowing down websites and integrating smoothly with Shopify themes. The support team is highlighted for their quick and proactive assistance. Suitable for all business sizes, it offers a free plan with scalable paid options.
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HelpLab is an outstanding all that has features that make it look like you have a full time developer on staff! Even better, the founder Amanda responds immediately, takes action and shows she cares about the success of your business!
I highly recommend anyone who going to have the FAQ on your site to use this app. The setup can be easily done and able to customize to suit for your brand. Also support team will help you to solve and assist on some task to minimize your time!
So far so good! Easy to install. It has a free version which is perfect for my small business. I’m not tech savvy and I was able to do it by myself. And when I needed to contact customer service they were super quick and efficient!
Perfect App, nice Themes/Design and Settings. Works best for our purpose. We are on the free version (max. 10 FAQs) right now. Considering the (fair priced) upgrade, though. Thanks and keep up with the great work!
This is a great app and Bhushan responds to messages very quickly, which I appreciate very much. I'm eager to see a way to index faq as distinct URLs so it's possible to send a specific link to customers via email (instead of giving them the FAQ URL and asking them to type of the keyword search to find the longer). I'm the first person to ask for this feature, so it's not on the list of scheduled updates -- if anyone else has ever needed such a feature, please ask and maybe it will be built :)
Thank you so much for your kind words and for taking the time to share your feedback with us! We're thrilled to hear that you're enjoying our app and that Bhushan's speedy responses have been helpful to you. Your support means the world to us!
We absolutely understand the importance of making the FAQ more accessible for both you and your customers. Your suggestion to have distinct URLs for each FAQ section is fantastic and something we hadn't considered before. While it's not currently on our list of scheduled updates, your input is incredibly valuable to us, and we'll definitely take it into consideration for future improvements.
We're always striving to make our app the best it can be, and feedback like yours helps us do just that. If you have any more suggestions or questions, please don't hesitate to reach out. We're here to help!
Thanks again for being a part of our community, and we look forward to continuing to serve you.
This app is excellent. It is extremely well thought out with lots of ways to customize how it looks built into it - colors, background colors, formatting, etc. Plus you can reorder and the Search with keywords is excellent.
I had a very minor issue with using custom CSS to match our site, so I reached out to the developer. She was very quick to respond and fixed it perfectly and followed up to ensure it was correct.
Very impressive and highly recommended.
I love this App. It is clean, simple to use and the perfect look for my brand. The customer service is lightning-fast and lovely.
Easy to use annd works well for our use case
Super responsive and nice developer answers questions immediately
customization options for creating brand-aligned FAQ pages and the ease of setup and management.
I've used this app twice and wouldn't go anywhere else! Customer support was outstanding. Thanks for a great app!