FBP | Fast Bundle Product

FBP | Fast Bundle Product

Reviews (1,722)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
    1.7K
  • 2% of ratings are 4 stars
    40
  • 0% of ratings are 3 stars
    2
  • 0% of ratings are 2 stars
    2
  • 1% of ratings are 1 stars
    18
What merchants think

Feedback submitted

Merchants appreciate the app for its user-friendly interface that simplifies creating various bundle types, boosting sales and enhancing the shopping experience. It features customizable bundles that integrate well with inventory systems to keep stock levels accurate. The 24/7 customer support is praised for its responsiveness and helpfulness in custom setups. Integration with other tools and features like "Cart Goal" are also positively received, indicating continuous improvement.

December 2, 2024

Lack of stability. I had a volume discount that worked for one day and then stopped working...

MYNI
Canada
About 1 month using the app
August 30, 2021

not working 100%. Many mistakes and not able to make style changes easy without writing code. Also you can not translate all text just parts.

Collory
Germany
About 8 hours using the app
Fast Bundle replied September 6, 2021

Dear friends in Collory shop

I wish to apologize for the inconvenience you faced when working with our service. We appreciate the feedback you gave us with your review. It will help us immensely to improve our service.

I sent you an email and explained the reasons that led to your unpleasant experience but I think it might be helpful for other visitors of your review if we mention some of them here:

1. To be honest, we found out that we had missed 2 messages from you on our chatbot, which was because the person in charge at that time was not available and forgot to change his status. Although we replied to your email, we are very sorry for this inconvenience and our rookie mistake of missing the chat.

2. It seems you needed some style changes, like changing your bundles' positions, which you couldn’t achieve on your own. A lot of the style customizations are not available in the admin panel to keep the panel simple. Instead, our support team handles the detailed customization requests.

3. Lately, the style change requests in our support service have increased considerably and as a result, we have decided to redesign the admin panel so that we can add more style change options to our admin panel. This redesign will be released in a few weeks.

4. You needed to translate some parts of the cart pop-up but you couldn’t. I think the reason is that the translation of the cart pop-up’s sections was in another part of the app's admin panel (not in the customization tab). It’s on the cart pop-up section of the Options tab in the admin panel.

5. You needed to show your bundles at the checkout. We don't have this option in our app because Shopify doesn't let us add any elements to the checkout page. Shopify plans to grant this access to apps in its new themes’ options. As soon as Shopify releases this new option, we will also add this feature to Fast Bundle.

At last, we want to apologize again for your unpleasant experience and thank you for your detailed feedback.

With regards
Product Team at Fast Bundle

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