Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Amazon FBA integration and automation of fulfillment across multiple channels. They commend its time-saving features, robustness, and perfect syncing of orders and inventory. The ability to bundle products, set up shipping, and fulfill thousands of orders monthly is highly valued. Merchants also praise the customer support, particularly for immediate and effective assistance. The app is recommended for its ease of use, quick setup, and operational speed.

September 30, 2022

We were facing some major issues that our products couldn't sync the Amazon FBA inventory correctly (all products shown all out of stock on our website), the Bystand support team was giving a prompt reply and provided a professional support right away, really glad we chose this APP for our MCF.
Appreciate what you did for us Bystand!

Raptic
United States
2 days using the app
June 8, 2022

Awesome service, just awesome. I had an issue with the instillation (that was Shopifies fault), left a ticket, was called back in a couple hours, resolved right away!

Chip Addington Company
United States
2 days using the app
August 5, 2022

I have to admit there were a couple hiccups along the way but the support (Cara) was fantastic. We got the whole thing done (Deliverr to FBA) and now it is humming along. Very happy - thanks, highly recommend!

Silk Road Organic™
United States
2 days using the app
Edited November 9, 2020

I like how straight forward and easy to use this app is. It's fantastic and extremely helpful. The technical support is extraordinary especially Cara, and the turnaround time for responses are first class! I would recommend this app to anyone using Amazon's FBA.

The Blazing Cajun
United States
About 1 month using the app
August 20, 2020

Excellent Customer Support to help with onboarding and ensuring everything is set up correctly and working smoothly. Thanks Cara!

CoAqua - The world's best tasting coconut water.
New Zealand
1 day using the app
March 16, 2021

Although it turned out Bytestand was not the appropriate solution for our needs, we received excellent customer support from Cara who helped us resolve our shipping problem. Thank you for the excellent customer support Cara.

The Bhagavad Gita Comes Alive
Canada
1 day using the app
November 2, 2018

This app should probably get a five star rating but I had a very difficult time setting it up and getting it to work which is probably more to do with my lack of knowledge than the function of the app itself.

With that said I am just a normal guy who lives at the beach and spends more time surfing than in front of a computer and the helpful staff at ByteStand were able to get me up and running.

I couldn't have been able to get this setup without the great staff at ByteStand and gold standard of service from Shopify.

Lizard Life
Costa Rica
29 days using the app
November 15, 2022

A fantastic app and even more fantastic support! This app is reducing a ton of stress by allowing me to consolidate operations through Amazon with seamless customer experience. App set up is super easy with easy to following guidance. When I ran into some issues with how Shopify was set up on my end, Cara provided amazing support and the issue was fixed in no time. I cannot recommend it enough.

Tealbee
United States
About 22 hours using the app
July 16, 2020

I can not recommend the app and especially the service provided. We have a running shop and implemented the app. First we never, after several tries got a full setup from the guys. We asked them several times for a detailed documentation about the linking. They couldnt provide and just showed us one crappy video. Then we had some extended requirements about EU wide shipping and different charges. Its not supported. If you sell FBA and FBM you will get in a lot of trouble. Then we deleted the app and all the settings were broken. Just a big mess up. Just to let everyone know. Its a very crucial process with the app and the support is really bad. Thats a reason I wouldnt go for these guys. How can you offer something like this and not even provide a complete documentation for a setup?! Thats in no way professional. And then you get one reply every day. Good luck to get this running.

Legona
Germany
25 days using the app
ByteStand replied July 16, 2020

This might be the most illogical review we've ever received as our app was working perfectly on this store!! And this customer knew the app was working fine. So no idea why we got a bad review!

As for our customer support, we exchanged 22 chats with this customer. I counted.

We are available via phone, email and chat during normal business hours.

We have a YouTube Video library everyone can see here:
https://bit.ly/2CDugOn

We have FAq's inside the app and on our website.

And if all that fails all our customers can schedule a time on our calendar for a live screen share and walk through and setup of the app. Anyone can do that here: https://calendly.com/bytestand-1

November 20, 2018

I'm having a horrible experience with this app from day 1. It doesn't work, my first order did not get fulfill. I had to do a manual fulfillment after days of waiting. At first, they were answering my emails, and even called me back. But for the past couple of days, nothing. I begged for a phone call through emails, but nothing. I'm asking the status on my request, but not even an email back. I understand they may still working on it, but at least, have a courtesy to reply to me, or a phone call. This is just horrible. I'm starting to think that because I'm still in the trial period, they don't care. Just horrible experience

ChicFit
United States
19 days using the app