Reviews (541)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for integrating FedEx shipping services into Shopify stores, highlighting its real-time rate display, shipping label generation, and shipment tracking. It supports international and LTL freight rates, enhancing merchant operations and customer satisfaction. The user-friendly interface and easy setup process are frequently praised, along with the responsive customer support that provides personalized onboarding and one-on-one Zoom calls for assistance.

August 20, 2024

Customer service was fast and able to handle the issue I had with Rates

Smart On X
United States
14 days using the app
PluginHive replied October 16, 2024

Thank you for your feedback! If you have any further questions or need assistance, feel free to reach out!

December 17, 2021

Esta muy bien el plug solo le agraegaria mas tiempo en cuanto reportes, dejaria todo el año para consumo ya que solo dan 30 dias. Opcion de configurar idioma

Carolinas Shoes
Mexico
About 2 years using the app
PluginHive replied January 13, 2022

Thank you for sharing your thoughts about our application. This helps us improve our application. We'd like to jump in and address any queries that you may have. Looking forward to working with you soon.

November 18, 2021

The App is reasonably complicated to set up but then logistics, in general, is overly-complicated in the first place! However, after perseverence with FedEx and the Ship team we got it going and, well, not sure how I ever managed before. I wish I could have had access to a FedEx account and this app 3 years ago!!!

WRAPTIE
Taiwan
Almost 2 years using the app
PluginHive replied December 16, 2021

Thank you for recommending the app and sharing how easy the shipping process becomes with this app.

December 31, 2020

I had been looking to move all our shipping to FEDEX because USPS sucks. I was referred this app. After some troubleshooting It works and I am a happy customer! Keerthi is the best (pray you get her). She helped me very well.

HommeFemmeLA
United States
Almost 2 years using the app
PluginHive replied January 4, 2021

Thanks a lot for the review. We’re glad to know you are happy with the Shopify FedEx app and our service.

February 7, 2021

Very useful app and a great support team. It would be nice to have a .csv import solution for selecting which orders do you want fulfilled instead of ticking every single one you want. An option for not automatically fulfilling the orders with their tracking code would also be interesting for us. Printing labels without automatically fulfilling orders so you have 2 different options you can work with.

Hey Harper
Germany
Over 1 year using the app
PluginHive replied February 11, 2021

Thank you for taking the timeout to leave us a review. Your feedback helps us to improve our products.

September 27, 2019

This app will save a lot of time manually generating fedex labels. The setup took longer than I expected and we've encountered a few small hiccups with some of the smaller features within the app. However, the core functionality works well and the support team is very responsive.

VEDA
United States
Over 1 year using the app
Edited June 2, 2021

**UPDATE JUNE 2 2021
Pluginhive actively worked to help fix the API issues once they were able to finally identified the issue. We are no longer experiencing the issues mentioned below (kept the original issue for documentation purposes).
For that reason - I updated the 1 star rating to a 4 star rating. We appreciate the promptness and diligence by Pluginhive on achieving resolution on this topic. -----------------------------------------------------------
This plugin wont always fetch rates from Fedex. Contacted customer support and sent in screenshots of the error showing that there were no rates and that we dont ship to your state.. Their response was that they tested it and got a rate. I explained to them it is happening sporadically, and again provided new screenshots of more customers errors. They responded with that they tested it once and got a rate. At this point we are going to drop their service and find another. We lost a considerable amount of sales from this error and it seems that pluginhive doesn't care. If you are planning to have a high volume ecom store, i would avoid this app.

Yakima Valley Hops
United States
9 months using the app
August 10, 2021

So far, amazing. The customer support and zoom/google meet calls have been a huge help. The only thing we need added to this app is to generate labels for a multiple package shipment.

GRID Engineering
Canada
7 months using the app
PluginHive replied August 30, 2021

Thank you for taking the time out to leave us a review. And the good news is that generating labels for a multiple package shipment is a feature which the app already has. Request you to contact support if you need help using it.

February 4, 2021

I had a lot of technical issues with integrating the app with my Fedex account but the team were really great and went above and beyond to help me fix everything. Very speedy responses from customers services reps. I look forward to using this app print my labels.

La Gent
United Kingdom
7 months using the app
PluginHive replied February 10, 2021

Thanks for taking the time to share your thoughts and feedback with us. We appreciate it!

December 5, 2020

Best way I've found to use FedEx with Shopify (have also tried ShipStation and Shippo). That said, it's still not great – doesn't handle partial orders or multiple locations very well, the signup process is weird (you have to email them and wait a day or two), etc.

Narwall
United States
4 months using the app
PluginHive replied December 8, 2020

Thank you so much for choosing the Shopify FedEx App after assessing the external shipping solutions. Regarding the sign up process, currently FedEx takes a day to approve the FedEx labels for each store. However, we are partnering with FedEx to make the on boarding experience more seamless for the merchants. Our team is actively working on this app and handling partial orders feature is prioritized in the product road map. Our team will also discuss with you to understand more about multi warehouse requirement and will let you know the feasibility.