PH Ship, Rate and Track , 481 reviews

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
    452
  • 3% of ratings are 4 stars
    15
  • 1% of ratings are 3 stars
    4
  • 0% of ratings are 2 stars
    2
  • 2% of ratings are 1 stars
    8
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, efficient operations, and excellent customer service. They find it easy to set up and value its time-saving features like automatic product addition and quick issue resolution. The seamless integration with FedEx, including FedEx OneRate support, is a key benefit, enabling direct shipping management from Shopify stores. Merchants also commend its ability to handle diverse shipping needs and generate return labels. The support team is praised for their swift problem-solving and clear guidance.

Edited March 13, 2024

It has a lot of bugs and is missing a lot of functionality. The customer service is pretty good and responsive but they can’t always fix the problem.

Bomba Bomba Cycling Boutique
Netherlands
About 2 months using the app
September 17, 2023

We have been using the app for a while and have run into several limitations that make it difficult to work with. If you need to partial fulfill will not be able to use the app on the remaining part of the order since it does not support partial fulfillment. Also, if there is a large order that exceeds fedex order size, when you need the app the most you are left resorting to entering the information manually, one package at a time, into FedEx site.

Shotbag Ballast
United States
5 months using the app
March 27, 2020

Works great with Fed Ex Tech support was very helpful and patient with getting things set up !

Accessible Construction
United States
5 months using the app
January 25, 2021

It takes quite a bit of set up and is not straight forward. We needed additional support to set it up to meet our needs. Also, the FedEx credentials and authentication did not work at first. The support team however was very helpful.

Alaskans Own | P.O. Box 1229 | Sitka, AK 99835 | 907-738-1286
United States
17 days using the app
PluginHive replied February 16, 2021

Thank you for sharing your thoughts.

As informed over the call, you were unable to get ONE RATE as your products’ dimensions were not matching FedEx boxes dimensions. Once your products were setup correctly, you received the ONE RATEs from FedEx API.

Label Certification process is a FedEx’s requirement which every FedEx user must complete. This is not a limitation from the app. We are working with FedEx to simply and expedite this process to help merchants.

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