Reviews (564)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, displaying accurate FedEx rates and simplifying shipping processes. It supports label generation, rate management, and international shipping, addressing gaps in Shopify's native capabilities. The reliable performance and exceptional customer support, with quick responses and hands-on help for onboarding and troubleshooting, are also highly valued. Recommended for enhancing shipping operations effectively.

April 19, 2023

We've used PH for nearly 3 years now. Everything has worked decently until a month ago when Shopify changed the way the report tracking numbers. Prior, Shopify would display a master tracking number if the order had multiple boxes. The customer would get 1 communication from PH. Now, Shopify reports individual tracking numbers which causes a massive change to the order screen. Even worse, it ...

Earthwise Packaging
United States
About 3 years using the app
PluginHive replied April 21, 2023

We apologize for any inconvenience caused by the recent changes in Shopify's reporting of tracking numbers. We understand that the previous method of reporting a master ...

December 10, 2020

I must be the only one who cannot share the same enjoyable experience. The was an error with label generation. I emailed the support requesting help. They emailed me back asking for credentials. So I did. I emailed back credentials in order to fix the sync with Fedex. After a while I received another copied and pasted email asking again for credentials. So all automated replies and no human ...

Ovenbird Coffee Roasters Co.
United Kingdom
1 day using the app
PluginHive replied December 16, 2020

Hello Davide Angeletti,

I apologize for the inconvenience caused. We should have been more clear that we are asking for the FedEx account details once again because your ...