Reviews (540)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for integrating FedEx shipping services into Shopify stores, highlighting its real-time rate display, shipping label generation, and shipment tracking. It supports international and LTL freight rates, enhancing merchant operations and customer satisfaction. The user-friendly interface and easy setup process are frequently praised, along with the responsive customer support that provides personalized onboarding and one-on-one Zoom calls for assistance.

February 21, 2022

Great app easy to use and saves us a lot of time. Customer services always helpfull, quick en great. We now can expand worldwide!

CEK Gymnastics
Netherlands
21 days using the app
February 23, 2023

Shashi Kumar helped me to ensure the app was set up correctly and ran through all of the features for me. The app appears to work well although we've only performed test orders to date. Shashi reassured me that if I need anything going forwards that we can get in contact anytime. Their support and service is spot on.

James White Drinks
United Kingdom
21 days using the app
October 26, 2023

Helped us resolve an issue in a few minutes that we spent a week on on our own. Very helpful and quick turnaround. Easy to connect the account and get the rates.

Sconza Chocolate
United States
20 days using the app
December 31, 2020

I had been looking to move all our shipping to FEDEX because USPS sucks. I was referred this app. After some troubleshooting It works and I am a happy customer! Keerthi is the best (pray you get her). She helped me very well.

HommeFemmeLA
United States
Almost 2 years using the app
PluginHive replied January 4, 2021

Thanks a lot for the review. We’re glad to know you are happy with the Shopify FedEx app and our service.

July 26, 2022

App is great and support was amazing. Highly recommend if you have negotiated rates and have different box sizes.

Terrene Tires
United States
20 days using the app
December 5, 2020

We use the app to ship our products, it's great that we dont need to look outside our shopify app to generate labels and it's also convenient how the shipping costs can be displayed at checkout. Our business is rather small and this was our first time setting up shipping so there were a lot of things we didn't understand and ran into a lot hurdles and minor errors. However, the support staff is pretty fast on their response so we could expect help or advice within a couple days of creating a support ticket (Thank you, Pluginhive!). Though we did also have the help of a fedex employee throughout the process to also answer questions and help with set up. So if you're a first timer it might be a bit difficult to set up the connection to fedex alone but you can always ask the support for help. Overall a very useful app!

Lokahi Local Made
United States
Over 1 year using the app
PluginHive replied December 8, 2020

Thank you so much for the review. It was our pleasure to help you streamline your shipping process.

February 7, 2021

Very useful app and a great support team. It would be nice to have a .csv import solution for selecting which orders do you want fulfilled instead of ticking every single one you want. An option for not automatically fulfilling the orders with their tracking code would also be interesting for us. Printing labels without automatically fulfilling orders so you have 2 different options you can work with.

Hey Harper
Germany
Over 1 year using the app
PluginHive replied February 11, 2021

Thank you for taking the timeout to leave us a review. Your feedback helps us to improve our products.

May 23, 2023

We were using the app for some time and it was great until we started using several fulfillment locations. However, all pick-ups are done from the same place since it is an international shipment. Then we realized the app is messing up our inventory and the support team has no solution to that issue. Very disappointed that nobody from support even tried to offer some solution or workaround. We are currently looking for an alternative app.

Daniella Lehavi USA
Israel
Over 1 year using the app
PluginHive replied May 23, 2023

Dear Eldar,

I apologize for the inconvenience caused.

Currently, our app considers the Default location you have configured as the fulfillment location. However, if you are using another fulfillment location, you have the option to select a different location before generating the label.

I am pleased to share some exciting news with you. By the end of next month, we will be introducing a new feature in the PluginHive FedEx shipping App. This feature aims to streamline the label generation process for your Shopify orders. It will automatically select the appropriate Shopify fulfillment location for the order, instead of the Default location.

In the meantime, while we prepare for the release of this new feature, I kindly request you to select a different location before generating the label if needed.

If you have any questions or concerns, please don't hesitate to reach out to me. I am here to assist you.

Thank you for your understanding and cooperation.

November 6, 2023

Thank you for your support and being upon request .

متجر بدون ورق
Kuwait
19 days using the app
October 17, 2023

Exceptional support that i never experienced before. I highly recommend this app and Kudo to Manohar who made the implementation so easy. He went above and beyond to make sure he solves my shipping problem resolved. Thank you.

Zea.frame
United Arab Emirates
19 days using the app