Reviews (540)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for integrating FedEx shipping services into Shopify stores, highlighting its real-time rate display, shipping label generation, and shipment tracking. It supports international and LTL freight rates, enhancing merchant operations and customer satisfaction. The user-friendly interface and easy setup process are frequently praised, along with the responsive customer support that provides personalized onboarding and one-on-one Zoom calls for assistance.
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Great follow up!
Good Support on implementation. Better support team and app works perfectly for fedex shipping partner.
Great app easy to use and saves us a lot of time. Customer services always helpfull, quick en great. We now can expand worldwide!
Shashi Kumar helped me to ensure the app was set up correctly and ran through all of the features for me. The app appears to work well although we've only performed test orders to date. Shashi reassured me that if I need anything going forwards that we can get in contact anytime. Their support and service is spot on.
What took months with a previous developer on the Craft Commerce platform only took myself, who has no experience in building sites, less than a day to integrate with our FedEx account rates and get all our products accurately pulling shipping costs. Definitely recommend.
We have a very urgent request concerning the transport module. The team of support has a very efficient glass transportation system. Thank you very much for your help and your professionalism.
Great job. We are saving 200 dollars per month with you.
Helped us resolve an issue in a few minutes that we spent a week on on our own. Very helpful and quick turnaround. Easy to connect the account and get the rates.
They still charge my money after uninstalling
Dear Ukrainian Smokehouse Team,
We're sorry to hear about the issue with charges after uninstalling the app.
[Background]
Shopify manages billing and payment for the app, including the free trial period. Charges are automatically applied right after the 15-day trial period ends. Upon reviewing your case, we noticed that you installed the app on Dec 23rd, 2023, and uninstalled it on Jan 8th, 2024.
The charges occurred because the free trial ended on Jan 7th, 2024. According to Shopify's policy, if the app remains installed after the trial ends, charges apply. In your situation, the app was still installed after the trial ended and was uninstalled on Jan 8th, 2024.
Despite this, we take full responsibility for this situation. We've processed a refund for the charges you mentioned and hope this solution meets your satisfaction.
If you have any more questions or concerns, please feel free to contact us.
Regards,
PH Ship, Rate & Track for FedEx App Team
So far this app is amazing. Keerthi was amazing at helping me get it set up. I tried doing it by myself first, and that did not go well. She stepped in and had it done within a day. This app should streamline my shipping process saving me several hours each day.
App is great and support was amazing. Highly recommend if you have negotiated rates and have different box sizes.