Reviews (667)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its efficient management and optimization of product feeds on platforms like Facebook and Google. It simplifies setup, enhances product visibility, and supports multi-language feeds for wider audience reach. The app allows for targeted marketing with a user-friendly dashboard and reliable performance, integrating seamlessly with Shopify. The support team, notably Ricky and Julie, is responsive and offers personalized assistance, enhancing the overall user experience.

October 25, 2023

Unfortunately, the app does not warn you about any complications that other Google apps might cause. I paid for a whole year not knowing that the feed was not working. I had to figure out myself that I was paying for a service that had not worked for over 6 months. They refused me a credit/refund because they put the responsibility on you to know the technical side of Google and the implications other Shopify apps (made by Shopify) would interfere with this app. Very disappointed.

Musotica.com
United States
Over 1 year using the app
OneCommerce replied October 27, 2023

Hi Musotica.com store admin,
Here is Windy from the FeedHub team.
Firstly, we truly apologize for any inconvenience you have when using our app.

Regarding your previous concerns about errors and warnings from GMC that originate from the feed of another app, not ours.
Nevertheless, our dedicated agents have diligently worked to provide you with solutions and guidance on how to address these issues, or whom to contact for assistance.
As a result of their efforts, your products in the Google feed have been approved by Google.

As I shared with you in our conversations, I believe there may be a misunderstanding regarding the scope of our capabilities.
While we are here to support you with the features our app provides, we do not have the capacity to manage feeds or control all risks within your Google Merchant Center account.
We can only offer assistance within the scope of our service and the app's capabilities.
For issues originating from other apps or data sources, it's impossible to control them by us.

We genuinely appreciate your understanding and sympathy in this case.

Regards,
Windy
FeedHub by OneCommerce

December 12, 2022

Neil was great is helping set up the app, I apreciate his time and effort. I will probably upgrade my plan to the higher one soon.

pilgrimswayconsignment
United States
18 days using the app
OneCommerce replied December 12, 2022

Hi pilgrimswayconsignment store admin,

Here's Niel again from Socialshop. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep on improving our services for valued Socialshop users like you. Thank you for the loving words you've shared, and thank you for being the best part of Socialshop

Also, I highly recommend you to check our blog for the latest news regarding not only Socialshop, but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/

If you have any further questions, please feel free to contact us via our live chat, or email us at support@socialhead.io

Regards,
Niel
Socialshop by OneCommerce

October 18, 2021

Super nice customer service, quick support and amazing features to cutomize our feed as field mapping and custom labels.

Mathub Yoga
Spain
18 days using the app
OneCommerce replied October 19, 2021

Hi Mathub Yoga store admin,
This is Windy from Socialhead Team.

First of all, I sincerely thank you for your review.

Your opinion is our greatest asset. If there is any other inconvenience during using time, please contact us for the support!

Once again, thank you for trusting our app.

Besides, we are developing a blog about all the useful information that can assist you in doing your business on social networks with all the apps from Socialhead.

Please refer to more details here: https://socialhead.io/blog/

Best Regards!
Windy

September 25, 2020

Great app. Support is excellent, resolved problam without any issues.
thank you for a wonderful experience

MOKU
Ukraine
18 days using the app
June 1, 2022

Very helpful app to advertise on social media.
I recommend it for all shops
Very helpful app to advertise on social media.
I recommend it for all shops

LAZADO
Saudi Arabia
17 days using the app
OneCommerce replied June 2, 2022

Dear LAZADO,

This is Ocean from the Socialhead Team.

First and foremost, I want to express my gratitude for your thoughtful evaluation.

We value your feedback and comments on your experience with our app and how much you like our help.

If you need any further assistance, please let us know via our live chat or email us at support@socialhead.io

Besides, we are developing a blog about all the useful information that can assist you in doing your business on social networks with all the apps from Socialhead.

Please refer to more details here: https://socialhead.io/category/shopify/

Best Regards!

Ocean
Socialshop - Facebook, Google Shopping Feed

September 15, 2022

Great app! Easy to visualize all of your products, variants, etc. Easy integrations with Facebook, Google, etc. Customer Service is excellent.

Soft Services
United States
16 days using the app
OneCommerce replied September 16, 2022

Hello Soft Services admin,

This is Ocean from Socialshop app.

Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

Please, don't hesitate to reach us for any queries or concerns via our live chat or email us at support@socialhead.io

Besides, we are developing a blog about all the useful information that can assist you in doing your business on social networks with all the apps from OneCommerce.

Please refer to more details here: https://onecommerce.io/blog/
Best Regards!

Ocean
OneCommerce

November 28, 2022

Sehr gute App zum Uploaden von Produkten zu Gooogle-Shopping. Der Support ist zudem Deluxe. Wurde sehr gut und geduldig durch die Ersteinrichtung begleitet. Auch wurden einige Anpassungen schon direkt durch den Support umgesetzt. Kann diese App und den Support bedenkenlos empfehlen!

Winzer Gesunde Schuhe
Germany
15 days using the app
OneCommerce replied November 28, 2022

Hallo Administrator,

Hier ist nochmal Niel von Socialshop. Vielen Dank für Ihre tolle Bewertung.

Um Ihre Erfahrung zu verbessern, werden wir außerdem unsere Dienste für geschätzte Socialshop-Benutzer wie Sie weiter verbessern. Vielen Dank für die liebevollen Worte, die Sie geteilt haben, und danke, dass Sie der beste Teil von Socialshop sind

Außerdem empfehle ich Ihnen dringend, in unserem Blog nach den neuesten Nachrichten zu suchen, nicht nur zu Socialshop, sondern auch zu anderen unserer OneCommerce-Anwendungen - einer führenden E-Commerce-Lösungsplattform, mehr als das unter https://onecommerce.io/blog/

Wenn Sie weitere Fragen haben, kontaktieren Sie uns bitte über unseren Live-Chat oder senden Sie uns eine E-Mail an support@socialhead.io

Grüße,
Niel
Socialshop von OneCommerce

December 8, 2021

I used this app to connect to google merchant center. The customer service was very helpful when I had issues.

ussiplshop
India
About 1 year using the app
OneCommerce replied December 8, 2021

Hi ussiplshop store admin,
This is Windy from Socialhead Team.

First of all, I sincerely thank you for your review.

Your opinion is our greatest asset. If there is any other inconvenience during using time, please contact us for the support!

Once again, thank you for trusting our app.

Besides, we are developing a blog about all the useful information that can assist you in doing your business on social networks with all the apps from Socialhead.

Please refer to more details here: https://socialhead.io/blog/

Best Regards!
Windy

January 4, 2021

This APP is quite easy to use, and many conditions to set to get what I want. The support team is just amazing. Vicky responds so fast and patiently with every detail.

icemoi
Hong Kong SAR
15 days using the app
OneCommerce replied January 4, 2021

Dear icemoi store admin,

Here is Vicky from Socialshop Team

First of all, I sincerely thank you for your review.

Your opinion is our greatest asset. If there is any other inconvenience during using time, please contact us for the support!

Once again, thank you for using our app.

Best Regards!

Vicky

December 27, 2020

i love this application,because more reach,more orders more visitors converted to purchase costumer

S R KIDS WEARS
India
15 days using the app
OneCommerce replied December 27, 2020

Hello S R KIDS WEARS store admin,

I am Tracie from Customer Support of Socialshop. I received your feedback and it encourages our team so much

We will try our best to give you better experience in next versions. If you meet any issue while using our app, please dont be hesitate to contact us

Warmest Regards,
Tracie