FetchApp

I have mixed feelings about this app..so much so that this is the first 3 star review I've made. When the app works it does an amazing job!

Here are the pros of fetchapp;

-It's free unless you need to use their storage. We do not need much storage so this has been the cheapest option so far.

-The app tells you if you have duplicate licenses within a single product. While most apps have this feature, I still consider this a pro.

-Importing and syncing products to your website is super easy.

-Customer Support has been helpful in the small number of times we have needed some assistance

Now here are the cons

-Removing licenses from a product is super tedious...unless you delete that product from fetchapp.

-There is no option to select how many license keys are distributed per order.

-Downloads are limited to 100 licenses per order. This is a HUGE issue for me. Some orders have contained as many as 1000 licenses. It is a major pain trying to remove the licenses from the app and manually send them to the customer. This was a deal breaker.

-Down times for the app were more common with fetchapp than it has been with other applications we have used.

-We used a custom email template to take away all of the unnecessary clutter this app comes default with. Sometimes the email template doesn't work like it's suppose to. All of the blame can't fall onto fetch app..but the preview of the template should do a better job of being consistent. Basically, sometimes it works and sometimes it doesn't. How convenient...

-This app just like every other app is designed with all digital downloads in mind. Sort of a universal fit to it. This works great for most businesses..However, if you need an app strictly for license keys (and not an actual download like a picture or music) well good luck finding one that works efficiently.

So to summarize - This app may or may not fit your needs. While it isn't a bad application, it is not what we need in order to operate this business efficiently.

One of the best apps on the marketplace for our business, we have been using it now for for a few years without any issues.

Excellent. I don't have to do a thing when a xustomer orders and it all runs so smoothly. No problems over the 2 months I've been using it and I deal excusively in pdf downloads.

Great when it works but beware, in the month I've been using this app it has twice had an 8hour outage resulting in customers not receiving their download links.

The outages have occurred out of regular office hours and it seems there is no-one in the Fetch App office to either monitor the system or respond to support tickets making me wonder why "support staff on call 24/7/365 to ensure best performance" is listed on their website under the features list.

I understand that technology breaks but who can afford to wait until someone rolls into the Fetch office to fix a server issue that occurred after 6pm the previous day?

Again, great app when it works but if you use this app be prepared to stay up all night manually sending download links to your customers or set-up a revised order confirmation warning customers of a delay in the delivery of their download links.

Currently seeking an alternative download app.

We have used many apps from the Shopify App store, but this one doesn't even compare to the rest. Our business would not be the same without FetchApp! We sell stock photos at www.looklagoon.com and this app allows us to deliver the download links to our customers instantly upon purchase. The integration with Shopify is absolutely amazing - all you have to do is click "Import Products" and it does all the work for you.

We host our photos elsewhere (some are very large files), and use FetchApp to deliver the links to our customers. We haven't seen any issues at all, and the customer service they provide is fantastic as well.

There are so many excellent features that come with this app - customizable email templates, sales reports, and more. If you are looking for a way to offer digital downloads, FetchApp is definitely the way to go! Highly, highly recommend this app!!! A+++

After having used this App for over a year now, i can say that it is simple fantastic. It has never failed us once, it is easy to use and very easy to set up.

This is a great app. It is very functional and powerful. It's a bit pricey, but since I'm selling only downloadable goods, it makes sense for me. It is certainly worth the money. Thanks Fetch!

I have had Fetch for several months with no issues. Except maybe price. Easy to use and customize. Easy to extend download times if a customer has an issue.

I just launched with FetchApp in the last week and so far everything has gone very smoothly. All the customers have been able to successfully download the book and best of all, I've had to do absolutely nothing!

Works 100% exactly as described. Wish storage space was a little cheaper but hey they have to make their money too. I had a customer call that he didn't get his download links. I went to the fetch app admin area and saw the link was sent (immediately) but used the tools to resend the links and then asked him to check. He was checking the wrong email account and the links were there as expected. Not only that but I could see the time he downloaded the digital items plus the IP address. You can set time limits or download limits and it's all so smooth. Worth it!