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Great experience with the Fether support team.
Julie was very helpful, professional and quick to respond. Communication was clear throughout, and she took the time to understand my situation and assist me properly.
Really appreciate the level of customer service and support. Thank you to Julie and the Fether team.
Easy to set up and works great! Love being able to bundle products with a discount directly on the product page."
great app
scam app billed me even after i uninstalled. How do i get my money back
Hi Phera Lab Store admin,
I sincerely apologize for any inconvenience you may have experienced.
I’d like to take a moment to clarify your concern. Upon review, I can see that your account was in the billing cycle of April 23, 2026 – May 23, 2026, during which charge was applied.
Although the app was removed on April 26 during this billing period, the charge remains valid as it was generated at the start of the billing cycle.
In line with Shopify’s policy, charges for recurring app fees begin once the app is approved and continue at the start of each billing cycle. This means that even if an app is uninstalled shortly after installation, a charge may still appear due to the billing timing. Uninstalling the app prevents future charges, but it does not cancel any charges that have already been applied to the current billing cycle.
We strictly follow Shopify’s billing policies, and you can find more details here:
https://help.shopify.com/en/manual/your-account/manage-billing/billing-charges/types-of-charges/third-party-charges/app-charges
We sent you multiple emails but still have not received any reply. Kindly reply to us at support@fether.app for further assistance.
Thank you for your understanding, and I look forward to hearing from you.
Best regards,
Julie
Fether Support team
usefull
Great app. Easy to use.
These features are very useful, and the customer service staff were very patient in answering my questions.
When i found this app not working properly, I reached out for help from their staff and had it corrected in not time. I love this app and will continue using it. Thank you!
really good help service support
best app ever too easy to use loved with ui
