Digital Downloads ‑ Filemonk

Digital Downloads ‑ Filemonk

Reviews (391)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration and efficient handling of large digital files, ensuring immediate product delivery. They praise its user-friendly interface, easy setup, and features like watermarking and customizable download options. The ability to manage and revoke digital content access is also valued. Merchants commend the reliable performance and exceptional, responsive customer support.

January 27, 2024

I have just launched my first digital product using Filemonk. I am using the free version at the moment because I wanted to trial it but I am super impressed already. It is very easy to use and very initiative. The free version is limited in the number of downloads per month but it does include enough of the other features that I have been able to get a great understanding of what I can do. I will be upgrading to the paid version soon.
Thank you for an excellent product.

Nana Anna NZ
New Zealand
12 months using the app
October 3, 2024

Wow, customer support doesn't come better than with Filemonk. I got immediate assistance for all the questions I had. Thank you Filemonk Team!

Roem Shirts
Belgium
2 minutes using the app
June 25, 2024

I am loving this app! Sneha has been amazing helping me with setting up the app within my store. It's actually so easy to use. Thank you!

Team Family
United Kingdom
4 months using the app
July 24, 2024

Excellent App. Does the job as described, reliable. Good support to get up and running.

JD Mack Photo
United States
21 days using the app
Artos Software replied July 25, 2024

Thank you so much for taking the time to leave a review :) I'm glad we were able to help you bulk import your digital products and get set up with Filemonk :)

We're always here to help, anything you need!

-Anaam / Merchant Success Lead

May 15, 2024

Super intuitive, simple to use and yet effective. I have tried a few digital download apps, but it's by far the best one currently on the market.

Honuali
Canada
5 months using the app
April 15, 2024

I struggled getting our digital downloads up and running until I found Filemonk. We've had it for several months and after figuring out the initial steps to load digital content, its worked great. After several months, I had a question, and Sandesh got back to me super quickly with a helpful answer, very good customer service. I really like how the Download now feature appears in the customer thank you email - its very helpful for the customer. Definitely would recommend this app.

Out West Beads
United States
6 months using the app
August 7, 2024

It's clean and easy to use. I like the UI and the company is responsive. It's my app of choice for digital distribution.

My NEXT System | CAD
United States
23 days using the app
Artos Software replied August 8, 2024

Thanks so much for taking the time to write a review! We're really glad you found our app easy to use.

It was great helping you add the download button on the thank you page. We really appreciate you using Filemonk across all your stores!

-Anaam / Merchant Success Lead

July 19, 2024

The customer support for this app is amazing. They responded quickly, were incredibly helpful, and resolved my questions with ease. Their dedication to customer satisfaction is outstanding. Highly recommend! Thanks Shashi & team!

digitalmaster studio
Australia
7 days using the app
Artos Software replied July 26, 2024

Thank you for your kind words! We're glad to hear our support team could help quickly and effectively. Your satisfaction is our priority. Thanks for recommending us! We wish you the best for your digital sales. :)

- Sneha / Merchant Success

May 23, 2024

Filemonk and their team truly are amazing! We have had to message in a few times for help setting up our codes on a new store, and each time, Sandesh or Anaam was right there to help! They both had great communication, customer service and were always up to speed on what was needed. Sandesh has gone above and beyond! He has helped with our testing phase and so much more! I would highly recommend them to anyone! Best customer service! Sandesh can fix almost any issue, truly listens to your company's needs, follows up on all changes, and is very fast to act!

PDQ Car Wash Shop
United States
About 1 month using the app
January 27, 2024

After testing multiple apps for digital file delivery, Filemonk has proven to be the best option for our needs. It makes management of our digital products and fulfillment very easy. Also, support is very quick to respond and makes sure that any questions we have are answered in detail, where other apps may just send you a link to a knowledgebase article. Highly recommend!

Wolf Conservation Center - Adoptions
United States
9 months using the app