Reviews (54)

Overall rating
5
Counts per rating level
  • 96% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
November 10, 2025

Great customer support, easy platform to use to boost sales and showcase products with UGC content

Modavista
Australia
10 months using the app
October 10, 2025

Very useful app. The interface is very well developed, and the CS staff is really supportive and helpful. Solved my issue very fast.

Cafuné
Hong Kong SAR
2 months using the app
October 13, 2025

Top, application facile à installer, et le service client a été là pour m'aider à resoudre à la réalisation. Facile à utiliser. Recommande!

Urban Meuble
France
3 days using the app
October 23, 2025

Great customer service

rmfscrubs.com
United States
4 months using the app
September 25, 2025

Excellent support and great app to use, thank you!

Cie Cie + Co
Australia
3 months using the app
September 15, 2025

Setup was smooth it took maybe 10-15 minutes to connect my Shopify store and sync up some product videos. I’m still working out where all the videos will show best (homepage vs product pages), but love that I can embed them into emails through Klaviyo later.

Wild Trail Co.
United States
17 minutes using the app
September 8, 2025

Great app with excellent service - loved being able to have a Zoom call for assistance on what turned out to be a simple fix. Thank you!

Lila Jasmine
New Zealand
1 day using the app
May 30, 2024

Cymbiotika - Our experience with Firework has been great. We use firework for UGC videos on our Product Pages as well as using it for Livestreams when we do product launches. It is reliable and the team is also super responsive. We also recently used the simultaneous livestream feature to go live on Instagram and it was a success. We are excited to continuing working with Firework and all of its features!

CYMBIOTIKA
United States
About 2 years using the app
Firework replied June 21, 2024

Thank you so much for the review! We love UGC videos on product pages as well as your livestream experience. We are equally excited to continue supporting your success!

September 16, 2024

My team and I have been incredibly impressed by Firework's interface which is user-friendly and straightforward, catering to users of all levels. The stream quality is world class and the experience is intuitive.

Live Shopping
South Africa
Almost 2 years using the app
June 4, 2024

We have worked with Firework for 2 years with great success. Increased conversion rate on multiple site points and increased value from the content we already paid for on other channels, what more could you ask for? Plus, their team has been incredibly helpful whenever any issues pop up. Would absolutely recommend.

Kopari Beauty
United States
Almost 2 years using the app
Firework replied June 21, 2024

Thanks so much for the review and recommendations. We love to be able to help with your experience and conversion rate on site!