Reviews (117)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining the return process with features like automatic approvals and label generation. They praise its user-friendly interface and automation capabilities, which enhance customer satisfaction by providing tailored return solutions. The responsive customer service, seamless integration, and customization options are also appreciated for maintaining brand consistency and improving operational efficiency in handling returns.

February 19, 2024

Easy to install. I needed some help setting up return rules and their customer service team was timely with their response via email.

The Woods Maine
United States
Almost 2 years using the app
June 2, 2024

This app saves valuable time with its automatic approval and shipping label generation. Highly Recommend!

ZenithZing
United States
19 days using the app
May 25, 2024

FlaxReturn simplifies the return process immensely. With its intuitive interface and smart rules, managing returns is a breeze. Highly recommended!

ComfyCorner
United States
24 days using the app
May 27, 2024

With FlexReturn, return management has become much more efficient. The automatic approval and shipping label generation features are lifesavers!

BreezeMaart
United States
24 days using the app
January 25, 2024

I have been struggling to get support to help me resolve the 500
Server Error issue to use the app. They have stopped replying to me

Orbit Rings
South Africa
15 days using the app
Flextech replied February 3, 2024

We were on public holiday.
Sorry to miss your email and cause you troubles.

Now we are handling your issue.
We have request access to your store to fix this issue, please accept. Thanks!

November 9, 2024

Customer service is fantastic! Simple to apply. I'm glad I selected this app.

Wearableworld4832
Pakistan
About 11 hours using the app
August 19, 2022

Awesome support and they do a brilliant job. The return app help us process customer returns faster and enhances our customer experience.

caratara
United Arab Emirates
Almost 2 years using the app
November 26, 2022

Awesome app! It fits the return workflow of my shop perfectly. Quite simple and easy to setup. Customer service is professional.

Llifi Shop
Kosovo
Over 1 year using the app
April 28, 2023

We were having an issue with generating automatic return labels through a third party program, I reached out to the Support team and after some extensive digging, they were able to find the issue and give us the solution!

Thank you very much, this app is great and the team are helpful :)

Sidi CAD
Canada
Over 1 year using the app
Flextech replied May 3, 2023

Thank you for your review. We will try our best to help you.

February 13, 2023

Excellent customer service. I needed a tweek in the requirement section and they modified my app.
I've tried a few different apps and this one is the best to far.

Fran Denim
United States
11 months using the app
Flextech replied May 3, 2023

Thanks for the review. We will do our best to help you.