Reviews (122)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for simplifying the return process, enhancing customer satisfaction and operational efficiency. It features automatic approvals and label generation, reducing manual effort, and includes smart return rules to optimize customer solutions. The user-friendly interface is easy to navigate for staff and customers, and it supports customizable return pages and multiple languages, making it ideal for a global audience. Merchants also value the quick and seamless integration with existing systems and highlight the responsive and helpful customer service team.
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Awesome app! It fits the return workflow of my shop perfectly. Quite simple and easy to setup. Customer service is professional.
We were having an issue with generating automatic return labels through a third party program, I reached out to the Support team and after some extensive digging, they were able to find the issue and give us the solution!
Thank you very much, this app is great and the team are helpful :)
Thank you for your review. We will try our best to help you.
Excellent customer service. I needed a tweek in the requirement section and they modified my app.
I've tried a few different apps and this one is the best to far.
Thanks for the review. We will do our best to help you.
Beautiful app and customer service is very supportive . I recommend this app since it also provides a free plan, very flexible pricing.
Really good app! The look and feel of the returns page that the customer's see is great, very good functionality and good customer support.
Thanks for your review. We are happy to help you.
It is not easy to make something complex easily understandable. It takes a lot of thought and effort. It is even more difficult to make it practical and easy to use. I’ve been through a lot of apps in setting up my store. Some had a bewildering and confusing array of options. As a customer the last thing I want is to have to figure out how to use an app. I had just deleted a return app which found my circumstance monumental and unsolvable, whereas this app was able to accommodate my requirements in a few simple steps. Customer support was also prompt and attentive. If you want a return solution that is easy and clear to follow, I highly recommend this app. It works, and it works well.
Thank you for your review! We will try our best to help your business succeed!
I have been checking other return apps for my new store, and I don't want to add unnecessary app-related monthly costs (not a big fan of the free app due to some bad runs I had with it and quality ain't always free) until it's proven that I need to pay for it as its demand grows over time. Flex Return is the best option so far for free starters with plenty of features to go with. The console looks clean and inviting. Love the minimalist aspect of it. Setting up is a brisk and most important aspect of all: it blends well with the overall look of my store (though I wish it has the Font customization option). And if the demand for this app increases, it is still very fairly priced. Overall, I feel at ease and very comfortable with Flex Return. You should give this app a test drive and see it for yourself - if what you need is simplicity that comes with functionality and nothing more.
Thank you for your review! We will try out best to help your business succeed!
Easy to set up, streamlines the returns and exchanges process, and great support.
The app itself works great and is easy to install. This smoothens the return process a lot. I highly recommend this app!
This app allows us to embed the return page into our Shopify store. So our customers stay at our Store while submitting returns. It is an important feature to us because it enhances our branding.