Reviews (117)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining the return process with features like automatic approvals and label generation. They praise its user-friendly interface and automation capabilities, which enhance customer satisfaction by providing tailored return solutions. The responsive customer service, seamless integration, and customization options are also appreciated for maintaining brand consistency and improving operational efficiency in handling returns.

August 14, 2022

Beautiful app and customer service is very supportive . I recommend this app since it also provides a free plan, very flexible pricing.

Fusion
Pakistan
9 months using the app
May 27, 2023

Really good app! The look and feel of the returns page that the customer's see is great, very good functionality and good customer support.

XBODY UK
United Kingdom
8 months using the app
Flextech replied May 27, 2023

Thanks for your review. We are happy to help you.

March 5, 2022

It is not easy to make something complex easily understandable. It takes a lot of thought and effort. It is even more difficult to make it practical and easy to use. I’ve been through a lot of apps in setting up my store. Some had a bewildering and confusing array of options. As a customer the last thing I want is to have to figure out how to use an app. I had just deleted a return app which found my circumstance monumental and unsolvable, whereas this app was able to accommodate my requirements in a few simple steps. Customer support was also prompt and attentive. If you want a return solution that is easy and clear to follow, I highly recommend this app. It works, and it works well.

Unique LCW
United States
7 months using the app
Flextech replied March 5, 2022

Thank you for your review! We will try our best to help your business succeed!

Edited January 31, 2022

I have been checking other return apps for my new store, and I don't want to add unnecessary app-related monthly costs (not a big fan of the free app due to some bad runs I had with it and quality ain't always free) until it's proven that I need to pay for it as its demand grows over time. Flex Return is the best option so far for free starters with plenty of features to go with. The console looks clean and inviting. Love the minimalist aspect of it. Setting up is a brisk and most important aspect of all: it blends well with the overall look of my store (though I wish it has the Font customization option). And if the demand for this app increases, it is still very fairly priced. Overall, I feel at ease and very comfortable with Flex Return. You should give this app a test drive and see it for yourself - if what you need is simplicity that comes with functionality and nothing more.

Clicxco
United States
6 months using the app
Flextech replied February 1, 2022

Thank you for your review! We will try out best to help your business succeed!

December 4, 2022

This app allows us to embed the return page into our Shopify store. So our customers stay at our Store while submitting returns. It is an important feature to us because it enhances our branding.

homeflydealz
France
About 1 month using the app
June 4, 2022

Incredible app! Makes handling returns and exchanges so easy! Very user friendly with the professional helpful customer service who are always professional and fast with solutions.

faras store
United States
About 1 month using the app
March 3, 2022

Amazing app and very easy to use. Their support team is also very prompt and helpful. 10/10 would recommend.

NYAS
United States
29 days using the app
Flextech replied March 3, 2022

Thank you for your review! We will try our best to help your business succeed!

June 2, 2022

Fantastic App and Helpful Customer Support! It helps us to manage returns such a breeze. It’s totally worth to install the app and get it all going!

whatavitamin
Pakistan
25 days using the app
August 17, 2022

My store uses this app to provide fast returns for my clients. The app configuration process is like a breeze compared to my several previous return apps. Their support is always patient and nice, it’s a pleasure to raise any questions, and they are committed to address my problems.

tz-cartmax
United Kingdom
24 days using the app
October 26, 2023

Overall, agree with other reviewers. It's a great app at a much better price than some of the other market solutions. Our biggest limitation is that the photo upload is limited to 2MB. I'd even be willing to pay for a more expensive plan if the photo upload limit was increased to 6MB each. Modern phones that our customers are using always take photos over 2MB. Requested they make this change and they declined to and said they wouldn't. Missed opportunity from our perspective.

Beth's - A Christmas and Holiday Shop
United States
Almost 2 years using the app