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Excellent customer service. I needed a tweek in the requirement section and they modified my app.
I've tried a few different apps and this one is the best to far.
Thanks for the review. We will do our best to help you.
Terrible app and terrible support. If a customer buys more than one item and wants to return multiple of the same for exchange, the app doesn't allow it. It forces the customer to exchange with multiples of one item. We have told you about it before and you do nothing. Your support staff requests access to our store, but when we give it to you, you do nothing and never contact us again. We have a customer complaint today because of this and are now having to stop our holiday work and find another app to do what your app should already be doing.
FlexReturn is excellent! It has streamlined our returns and the automatic approval and label generation are huge benefits.
Really good app! The look and feel of the returns page that the customer's see is great, very good functionality and good customer support.
Thanks for your review. We are happy to help you.
Amazing app and very easy to use. Their support team is also very prompt and helpful. 10/10 would recommend.
Thank you for your review! We will try our best to help your business succeed!
I asked if Swedish was an available language and got the answer yes, but when I installed the app the translation into Swedish was extremely poor with at least 50% of the translations being totally wrong. I could enter my own translations but this takes time and when I finally did not all of them was even showing front-end. I contacted customer service but got no help. Also the app had other bugs such as showing AUD instead of SEK all of a sudden. Maybe the app would perform if all the language issues / bugs would have been solved however I lost my patience after almost 3 weeks of trying to get help.
Thank you for your review. We have been trying to help you with the translation customizations for several times, but you have to cooperate and tell us which translations you need to customize so that we can help you. We were on public holiday in the last week so sorry about that.
I have been struggling to get support to help me resolve the 500
Server Error issue to use the app. They have stopped replying to me
We were on public holiday.
Sorry to miss your email and cause you troubles.
Now we are handling your issue.
We have request access to your store to fix this issue, please accept. Thanks!
This platform has made returns so much easier for both our team and customers. The automation is smooth and the system runs flawlessly. We’ve seen a noticeable improvement in our return process.
NOPE. Do not do it. Awful. I spent an hour setting everything up and then had to create an order to test it (because there's no way to test it without creating an actual order). It let me select an item I had marked as "final sale" even though I'd listed that category as 'forbidden' in the return app. So it shoudn't have been allowed to be returned. It also let me select an out-of-stock item to exchange it for which is a huge headache both for the customer and for the store. It was also showing Australian currency and I looked everywhere for how to change that and couldn't find it. It's also really buggy-- in the return section, it was showing me duplicates of the item I was trying to get in the exchange which would've been so confusing for customers. And if you've already "returned" and item in your order and go to return something else at a different time, it just shows you the item you originally requested to return. The button to go back was very hard to find and I know it would frustrate my customers. All in all, I love the idea of this app but there is SO much more to work out. And so many confusing parts of the setup (i.e. you're "required" to add a menu item in the return portal even though they give you no idea where that menu item will go, what it's supposed to contain, etc.) I'm deleting the app and going back to my good old google form for returns.
This app offers many features. We can upload manually any carrier's shipping label. We can set rules depending on many things, like charge for the return label or let it free and set this by countries, provinces/states, products, tags, etc. We can choose our language and edit so many things, and the dashboard is easy to understand. I read all the return apps and I choose this one for its versatility and I'm very satisfied. And all the issues that I had have been fixed by Mike. Cette application offre de nombreuses fonctionnalités. Nous pouvons télécharger manuellement l'étiquette d'expédition de n'importe quel transporteur. Nous pouvons définir des règles en fonction de beaucoup de choses, comme facturer l'étiquette de retour ou la laisser gratuitement et la définir par pays, provinces/états, produits, étiquettes, etc. Nous pouvons choisir notre langue et modifier tant de chooses, et le dashboard est facile à comprendre J'ai lu toutes les applications de retour et j'ai choisi celle-ci pour sa polyvalence et j'en suis très satisfait. Et tous les problèmes que j'ai eu ont été résolus par Mike.
Thank you for your review and feedbacks.
We will always try our best to offer more useful features to help our merchants success.
Great app. Very helpful to bring more customers. Highly Recommended to all business owners. Get it free app now.
Easiest setup ever and results came instantly.
Ahmad was extremely helpful and patient with me and went above and beyond with a Google Meet meeting to assist me in my time of need. I am very appreciative. Thank you Man!
Love this, nice app. Clean looking interface too.
Thanks so much for such an AWESOME App!!
Trustworthy!
Solved our issue quickly and efficiently! Thanks Ahmad
A great way to manage returns all in one place.
Excellent experience so far
The best app out there to handle returns and exchanges in a seamless manner. Highly competent and helpful people available round the clock.
Excellent!
The support is great so far. Don't have any experience with the app yet as I am just starting to use it.;
Super helpful. The Return team is always quick to assist. Definitely recommend!
Easy to set up, streamlines the returns and exchanges process, and great support.
They answered incredibly quickly. All my problem is solved. Thank you for your support.
Just had the best proactive service from the Team at Flexreturn. very helpful reviewing my settings to ensure the return reflects appropriately for the customer.
Since we started using this system, returns have become much easier to manage. The automation tools have been a blessing, and our team has more time to focus on growth.
Plateform makes returns easy. Get started today!
Simplify returns instantly with Flexreturn. Try it!
The automatic features are reliable, and the platform’s interface is clean and intuitive. We’ve saved so much time and seen a noticeable uptick in custome
Flex Return has transformed how we handle returns. It's quick and very easy to use.
Our return process is much smoother with tool. It’s a great tool for any business.
We’ve been using App for a few days now, and the difference is incredible. The smart return rules ensure our customers get the best service, and the automated features have reduced our workload significantly. It’s a must-have for any business handling returns.
This platform has simplified our return process. It's a great investment for business. I recommend!
The platform is incredibly intuitive and the smart return rules ensure our customers always get the best options. The automatic approval and shipping label generation have saved us countless hours. It’s a fantastic tool for any business!
FlexReturn has been a great addition to our operations. The platform's smart return rules and automatic features have made our return process smoother. It's easy to use and has significantly reduced our administrative burden. our customers are happier too!
It’s easy to use and has greatly improved our workflow.
Highly recommend this tool! It has simplified our returns.
FlexReturn has made our return process so much better. We love it!
I can't say enough good things about this app! The expertly designed sections have transformed my store, making it look modern and professional.
We’re very pleased with app. It has streamlined our return process and made it more efficient. The smart return rules allow us to tailor solutions to our customers’ needs, and the automatic features save us a lot of time. It’s an excellent tool for any business.
Great! It’s easy to use and very efficient. Support team is very impressive.
It’s user-friendly and the automated processes make managing returns so simple. We highly recommend FlexReturn.
This app is a lifesaver. It’s efficient, intuitive, and has made handling returns much easier .
FlexReturn is fantastic! The smart return rules and automatic features have streamlined everything for us.
We love FlexReturn! It's efficient, user-friendly, and has simplified our return process immensely. A real time-server.
The intuitive interface makes it easy for both our team and customers to navigate, resulting in a smoother return process overall. Thank you so much
FlexReturn has been great for us. Definitely i recommend to everyone to use this app.
The support team is incredibly patient and helpful, always addressing our concerns promptly and with a smile. It’s a pleasure doing business with them.
FlaxReturn simplifies the return process immensely. With its intuitive interface and smart rules, managing returns is a breeze. Highly recommended!
We were having an issue with generating automatic return labels through a third party program, I reached out to the Support team and after some extensive digging, they were able to find the issue and give us the solution!
Thank you very much, this app is great and the team are helpful :)
Thank you for your review. We will try our best to help you.
Big praise to on of the best return app I have ever used. I can get the app setup and running and start handing returns in 20 min. Their Support is always nice to explain and give me guidance.
My store uses this app to provide fast returns for my clients. The app configuration process is like a breeze compared to my several previous return apps. Their support is always patient and nice, it’s a pleasure to raise any questions, and they are committed to address my problems.
Beautiful app and customer service is very supportive . I recommend this app since it also provides a free plan, very flexible pricing.
Incredible app! Makes handling returns and exchanges so easy! Very user friendly with the professional helpful customer service who are always professional and fast with solutions.
It is not easy to make something complex easily understandable. It takes a lot of thought and effort. It is even more difficult to make it practical and easy to use. I’ve been through a lot of apps in setting up my store. Some had a bewildering and confusing array of options. As a customer the last thing I want is to have to figure out how to use an app. I had just deleted a return app which found my circumstance monumental and unsolvable, whereas this app was able to accommodate my requirements in a few simple steps. Customer support was also prompt and attentive. If you want a return solution that is easy and clear to follow, I highly recommend this app. It works, and it works well.
Thank you for your review! We will try our best to help your business succeed!
I have been checking other return apps for my new store, and I don't want to add unnecessary app-related monthly costs (not a big fan of the free app due to some bad runs I had with it and quality ain't always free) until it's proven that I need to pay for it as its demand grows over time. Flex Return is the best option so far for free starters with plenty of features to go with. The console looks clean and inviting. Love the minimalist aspect of it. Setting up is a brisk and most important aspect of all: it blends well with the overall look of my store (though I wish it has the Font customization option). And if the demand for this app increases, it is still very fairly priced. Overall, I feel at ease and very comfortable with Flex Return. You should give this app a test drive and see it for yourself - if what you need is simplicity that comes with functionality and nothing more.
Thank you for your review! We will try out best to help your business succeed!