Reviews (153)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants find this app valuable for automating invoicing, saving time, and enhancing professionalism with customizable templates. It's praised for B2B invoice needs, tax compliance, and features like logo customization, bulk email sending, and multi-currency support. Seamless Shopify integration, quick setup, and user-friendly navigation are highlighted. Customer support is consistently described as exceptional, with quick, responsive, and knowledgeable assistance.
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We have been using Fordeer for 2 years now, the customer service is amazing! The team have always responded promptly, they have made customisations to our forms to suit our business, and when there have been problems arise, they help asap and resolve any issues as fast as they can. Highly recommend!
great app great service
Support is very fast and accurate.
Absolutely fantastic app for generating professional invoices. We use this constantly and it gives a great impression for our customers.
We had a question about updating orders after a customer makes a change, and Tessa helped us find the sync button which took care of the issue.
A+ app and customer service!
I've been using the paid plan, and unfortunately, the experience has been frustrating. The app frequently glitches when trying to download, print, or draft invoices. Loading times are consistently slow, regardless of the browser I use and crashes a lot.
Another major issue is that invoice amounts are displayed in whole dollars only, without cents, which leads to confusion and lacks accuracy for financial records.
For a paid professional plan, I expected better performance and reliability. I hope these issues are addressed soon, as they significantly impact usability.
Dear Sir/Madam,
We are truly sorry to hear about the negative experience you've had with our app, and we sincerely appreciate you taking the time to provide such detailed feedback. Your insights are invaluable as we strive to improve.
Regarding the app loading issue you mentioned: We acknowledge that this problem occurred a few weeks ago. Our development team has since thoroughly reviewed and optimized our server infrastructure and capacity. We are confident that this loading issue has now been resolved. We kindly ask you to please access your Shopify orders or our app again to print/download invoices and verify the improvement.
Concerning the currency display issue: This can typically be resolved by adjusting a setting within our app. Please navigate to Settings > Invoice settings > Currency, set the Precision to '2', and then click 'Save'. This should ensure your currency displays correctly.
We are committed to regaining your trust. If you are open to it, our engineering team would be eager to review your specific case privately to ensure all issues are fully resolved. Furthermore, we can assure you that you won’t be charged for our app if it doesn’t work on your store.
Thank you again for your feedback. We’re committed to learning from this and delivering the stability and support your business deserves.
Sincerely,
Fordeer Team
I have installed and used this invoice app, and it meets the basic needs of my store. It seems that they are about to release a new version, and I am looking forward to seeing many improvements.
I tried my best to like this app especially since they had the most gracious free option and support was excellent but the app simply didn't work. There were constant issues rendering invoices, did not have a print option from Shopify order page, there were multiple clicks for downloading invoices, or just timed out. Support apologized multiple times and said they fixed it but the issues continued for over a month.
We recently installed this app to solve issues with Invoices for our wholesale customers. The app works very well and offers a large range of automation and customization features. The customer support is very responsive and willing to help get you setup correctly. We required a custom template for our invoices and the team were more than willing to help us with a quick turnaround.
I highly recommend this app for any B2B invoice requirements.
I've only been using the app for less than a week and have yet to deploy anything that has been tested, but so far so good. The interface is intuitive and the formatting previews are dynamic, responsive and applicable to existing orders, making it easy to test over a wide-range of real-life use cases. The support staff have been responsive and helpful, following up with specific and targeted questions, suggestions and solutions, which indicates they have strong knowledge of their product and clear and direct communication with their development team.
Just an amazing app and even better support from Phoebe, who is always quick to reply and patient with my questions. I would highly recommend this app. Thank you Phoebe
