Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this invoicing solution user-friendly and efficient, with customizable templates, automated invoicing, and batch printing. It's praised for its reliable performance, multi-currency support, and tax compliance features. The app supports multiple languages and allows for the removal of branding. Merchants appreciate the free plan, which supports up to 300 invoices per month, making it a cost-effective choice for small businesses. The customer support team is commended for their quick and effective problem-solving.

January 25, 2024

Only shows that you can automate e-mails in the end. So you spent several hours setting all the templates and then you have to upgrade to sent automated invoices...

Myheate
Netherlands
38 minutes using the app
Fordeer Commerce replied March 1, 2024

Hello dear,

Thank you for taking the time to leave your honest review about our application - Fordeer: Invoice Order Generator here. Our users' satisfaction is our utmost priority, and so seeing you dissatisfied with us makes us very concerned.

Regarding your concerns about needing to upgrade to a paid plan for using the Automation Email feature, I'd like to provide some clarity:

- We clearly list all paid features, including Automation Email under the Professional plan, on our Pricing page in the Shopify App Store.

- Additionally, within our app, we have an Accounts section under Settings that distinctly indicates which features are free and which are included in the Professional or Premium plans.

We aim for complete transparency and do not intend to compel users to upgrade their plans. Thus, regarding the review you left on the Shopify App Store, it seems not to be true and correct for our application and our service. Then, it brings a bad impact on all of our efforts and our services. However, we understand how this might have been perceived and are taking steps to improve our communication. Going forward, we will implement clear warnings on relevant pages to prevent any confusion.

Understanding your need for this feature, we would like to extend a special offer to you. If you choose to give our app another try, we're happy to provide a 70% discount on upgrading to the Professional plan.

Your feedback is invaluable in helping us improve and better serve all our customers. We are here to support you and would welcome any further discussion to resolve your concerns effectively.

Thank you for your candid review, and we hope to have the opportunity to serve you better in the future.

Kind regards,
Fordeer Commerce.