Reviews (382)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its automated and streamlined invoicing process, suitable for global e-commerce with its multi-currency support and customizable templates. It's particularly beneficial for small businesses, offering a free plan with up to 300 invoices per month and options for personalization like removing branding. The app is noted for its fast and reliable performance. Customer support is frequently praised, with staff members like Phoebe and Tessa receiving commendations for their responsive and helpful service, enhancing the user experience and merchant satisfaction.

April 24, 2024

Funcionaba bien pero no se que están haciendo que borran tu configuración o no se actualizan bien las cosas. Seguiré usando la aplicación pero es realmente frustrante que hagan cambios sin aviso y que tengas que perder otra vez tiempo para dejarlo como lo tenías.

Crímenes Imperfectos
United States
3 months using the app
Fordeer Commerce replied April 26, 2024

Hi there,

We were deeply sorry to read your 2-star review on our app detailing the frustrating issues you encountered. We did take your feedback seriously and immediately launched an investigation into the matter you reported earlier.

As part of our latest app update, we introduced banners on the Dashboard and Customization pages to enhance the user experience. Additionally, we proactively communicated these changes through email marketing campaigns to ensure our users were well-informed. I've attached snapshots of these banners for your reference.

Upon reviewing your chat with our support team, the question you ask is how to download all orders in a month, not related to adjustments made during the update process. Thus, it seems you did not provide us with this opportunity to assist you, which has impacted our ability to address your concerns effectively.

Besides, we want to assure you that we always strive to respect our users' data and configurations, and we did not make any changes without your consent. Additionally, please note that discontinuing a Professional plan will revert access to the advanced features available exclusively under this plan.

We understand that this experience may have caused you to lose trust in our service. We sincerely apologize for any inconvenience and frustration you faced. We are committed to continuous improvement and are taking steps to prevent similar occurrences in the future.

We are following up with you via email, so kindly help to check your Inbox, and look forward to hearing your reply.

Thank you for your candid feedback and continued support.

Kind regards,
Fordeer Commerce.

February 7, 2024

Apps is bugging, not working.

Murph Fitness
Canada
9 months using the app