Reviews (384)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its automated and streamlined invoicing process, suitable for global e-commerce with its multi-currency support and customizable templates. It's particularly beneficial for small businesses, offering a free plan with up to 300 invoices per month and options for personalization like removing branding. The app is noted for its fast and reliable performance. Customer support is frequently praised, with staff members like Phoebe and Tessa receiving commendations for their responsive and helpful service, enhancing the user experience and merchant satisfaction.

April 24, 2024

Funcionaba bien pero no se que están haciendo que borran tu configuración o no se actualizan bien las cosas. Seguiré usando la aplicación pero es realmente frustrante que hagan cambios sin aviso y que tengas que perder otra vez tiempo para dejarlo como lo tenías.

Crímenes Imperfectos
United States
3 months using the app
Fordeer Commerce replied April 26, 2024

Hi there,

We were deeply sorry to read your 2-star review on our app detailing the frustrating issues you encountered. We did take your feedback seriously and immediately launched an investigation into the matter you reported earlier.

As part of our latest app update, we introduced banners on the Dashboard and Customization pages to enhance the user experience. Additionally, we proactively communicated these changes through email marketing campaigns to ensure our users were well-informed. I've attached snapshots of these banners for your reference.

Upon reviewing your chat with our support team, the question you ask is how to download all orders in a month, not related to adjustments made during the update process. Thus, it seems you did not provide us with this opportunity to assist you, which has impacted our ability to address your concerns effectively.

Besides, we want to assure you that we always strive to respect our users' data and configurations, and we did not make any changes without your consent. Additionally, please note that discontinuing a Professional plan will revert access to the advanced features available exclusively under this plan.

We understand that this experience may have caused you to lose trust in our service. We sincerely apologize for any inconvenience and frustration you faced. We are committed to continuous improvement and are taking steps to prevent similar occurrences in the future.

We are following up with you via email, so kindly help to check your Inbox, and look forward to hearing your reply.

Thank you for your candid feedback and continued support.

Kind regards,
Fordeer Commerce.

May 8, 2024

Really good so far and the live chat support is quick and really helpful

Bundles of Comfort
Pakistan
2 months using the app
July 10, 2024

Amazing app! Intuitive design, powerful features, and top-notch support. Highly recommended!"

Ukysah
Netherlands
3 minutes using the app
February 23, 2024

Amazing app and amazing support! They help you with code and always available for you! The app has a lot of functionalities, highly recommended!

Well-harmony
France
6 months using the app
May 23, 2024

Such an easy to use product. But most importantly the team give excellent support. Phoebe has been an excellent help for us

RudysGalaxy
United States
About 8 hours using the app
May 3, 2024

Perfect support from Phoebe. If you have any problems or questions, you are helped immediately

General Lodge
South Africa
About 1 month using the app
February 7, 2024

Apps is bugging, not working.

Murph Fitness
Canada
9 months using the app
November 27, 2023

Great experience with their customer service. They've been able to get back to me fairly quick and had answers for me when I needed them. Highly Recommend

shopyzone
Pakistan
2 months using the app
May 9, 2024

I'm really pleased with this app so far; it's providing exactly what I need.

Style Essence
Australia
14 days using the app
December 7, 2023

This program is full of features, the temples look nice and professional, and it really helps me manage my store.

Earth & You
Australia
5 months using the app