Reviews (159)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its professional-looking invoices that enhance brand image and save time by automating the invoicing process. It offers extensive customization for both B2B and B2C needs, supports up to 300 free invoices monthly, and integrates seamlessly with Shopify. The support team is noted for being responsive and helpful, ensuring a smooth user experience and quick issue resolution.
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Received great service from Clove at Fordeer. I like the invoice templates on this app for my business.
Phoebe was very helpful today on the chat. I was able to resolve my problem. Thank you
Has all the features needed, especially the send bulk invoice email as zip. Have been liking this app so far.
Great and fast service provided. Tessa Easily directed me
On how to solve my issue.
Having a great experience so far with this app! Phoebe on the support team has been AMAZING! She's been a huge help getting things set up and downloading invoices
This app is top notch and best i have come across so far, it gave me the exact feature i want, i will recommend it over and over again. its easy to navigate and easy to use
Vertalingen werken niet, BTW nummer word niet weergegeven en de helpdesk gebruikt een vertaler zodat de sessie onduidelijk is en er geen oplossing komt. Ik heb een programmeur moeten inhuren om de vertalingen te wijzigen en de BTW op de factuur zichtbaar te krijgen.
Duur en slechte kwaliteit.
Hello there,
Thank you for your review on the Shopify App Store. We sincerely apologize for the difficulties you've experienced with our app and would like to address your concerns.
1. Translations issue in the app:
We understand that you encounteredd problems with our Dutch translations. While we have recently conducted thorough testing of our translation system, we clearly missed some critical issues. Could you please help us identify the sections or fields that were incorrectly translated? This would enable us to fix these problems promptly.
2. VAT Number not displaying on invoices:
As we mentioned before, our app supports displaying the customer's VAT number on invoices when the number is collected through our app. However, since you used a different app to collect and validate VAT numbers, our team tried to guide you on how to set it up with the features available in our app. Unfortunately, it seems that this guidance was not accepted, and you opted to hire a programmer instead. While we respect your decision, we regret not having the chance to resolve this for you ourselves. To improve, we’ve asked our development team to include clearer notes in our documentation regarding customization and compatibility with third-party apps.
3. Communication issue:
We use a translation tool from Crisp chat to communicate with non-English-speaking customers. If this caused any confusion, I sincerely apologize. You can always request to communicate in English directly with our support agents. Moving forward, we are working to hire multilingual support staff to better assist international customers like you.
We are deeply sorry for the inconvenience caused and appreciate your patience. Your feedback is valuable and helps us improve. Please feel free to share any additional thoughts or suggestions, and we’d be happy to address them.
Looking forward to hearing from you soon.
Best regards,
Fordeer Commerce
Great app! Everything works smoothly, and there are enough customization for creating tax invoice
The support service is amazing! They were able to quickly help me with my request.
Absolutely fantastic app for generating professional invoices. We use this constantly and it gives a great impression for our customers.
We had a question about updating orders after a customer makes a change, and Tessa helped us find the sync button which took care of the issue.
A+ app and customer service!