Reviews (1,567)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its flexibility and user-friendly interface, ideal for creating various forms such as return and registration forms. It offers a robust set of features even in its free version, including conditional visibility, file attachments, and extensive customization options. The app is praised for its seamless integration with other platforms, reliable performance, and exceptional customer support, with responsive service that often resolves issues quickly and offers real-time assistance.
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The form is glitching when I scroll down or up, only after refreshing the webpage the customer can scroll down again.
Hi there, our dear merchant,
This is Sarah, the app lead for our Hulk Form Builder.
We have reached out to assist you in the best way we can. Let us know please how we can help.
Cheers!
Can not use custom domains to notify customers after form submissions. It confuses the customer and create distrust on a brand as they will receive it from some hulk formbuilder.com - Talked with support they are useless no solution.
If that is what you are looking for not recommended at all.
Our dear merchant,
This is Sarah, the team lead for our Hulk Form Builder app.
We have reached out to you to solve the issue you have faced while setting up your custom domain within our app, in your Shopify store.
Let us know please whenever you are available, so we can assist you further. Thank you!
Deleted the app from my store a while ago, but still trying to charge me a subscription. Did not have this problem with any other apps I deleted.
Please accept our sincere apologies.
We are always striving to provide you with the best possible service and to solve your issue in a timely manner.
We would hate to leave you with a bad experience so we kindly ask you to reach us back, to try and resolve this issue for you asap.
Regards
An absolutely unhelpful and unprofessional team! Since I didn’t find the app worthy, I asked the HulkApp team to provide me with instructions to remove the app and the residual codes from my store. In return they asked to me give FULL ACCESS of my store, including customers, orders, dashboard and everything else. When I asked for the reason, they disappeared. On again raising this up, they refused to send me the steps to remove the app and insisted on giving FULL STORE ACCESS. Been a week since my request but there seems to be no solution and now they have literally vanished with no email/communication.
Thank you for taking the time to write us your valuable feedback.
Our manager will be contacting you in hopes of amending the issues you were having.
We hope everything works out in the end.
Works ok but lots of downtime. I'm currently down on 3 websites now and can't offer support (over 8 hours now) and no ETA. Just getting a "formbuilder.hulkapps.com refused to connect" each time I try to load the app in any of the stores. Also a pita to get support with them, you have to create an account type of thing. 1 star for that. Update as of a week later*
Still having issues with the apps, removed them to fix it and when I try to reinstall I'm actually seeing my old forms pop up for a second then I get an error from Shopify saying the page doesn't exist. So as of now I'm not only down a bit, but completely as of now for my forms.
We really appreciate your feedback!
We are also sorry for the inconvenience this has caused you.
Our manager will be in contact in hopes to amend the issues you were having.
I needed a simple account registration form to set up customers in Shopify. This looked perfect but wouldn't actually set up customers. I requested support twice and after about 10 days I could see they were testing, but another two weeks later the issue was not resolved and I still have not received any communication from them regarding the problem or a possible solution.
So I found a better app elsewhere.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We asked our manager to contact you in hopes of amending the issue you were having.
Thank you for letting us know about this. Your feedback helps us get better.
Horrible app! Couldn't figure out how to remove "Hulk Form" branding from anything, even with the premium version. Support was the worst I've ever used in my life, with all questions being handled by a bot. Now I have to switch apps and rebuild all of my forms from scratch. Don't waste your time!
We're truly sorry to hear that your experience with Hulk Form Builder wasn't up to par. We understand how frustrating it can be to not get the personalized support you need, and to find the setup process confusing. We also deeply regret that you had a challenging time regarding the branding issue.
We continuously strive to improve our services, and your feedback brings to light areas where we can focus our efforts more. We'd really appreciate another chance to serve you better and to turn around this experience for you. We'd be grateful if you'd reach out to our support team again for more detailed assistance. We assure you that our team will be in touch soon to resolve any and all issues you're facing.
Your feedback plays a crucial role in helping us enhance our app to meet the expectations and needs of our users.
Best wishes,
HulkApps Team
Need a save button on your app. And when I click on an element that is "required" for the form, like a customer's name, that shouldn't mean I'm required to fill out the form to publish it. Glitchy, I guess? Lost 2 forms and wasted hours of my time. Ridiculous.
I will say it was fairly easy to use and had all the elements I needed to build a great registration form, but if you can't save or publish it - what's the point? Hope to see you correct these issues. Disappointed.
Please reach out to our team at support@hulkcode.com. Our team will clear your confusion. You can now save your form in Draft while you prepare, and it is mandatory to give your element a name. Empty/unused elements will not let you save your form.
It's better if you allow us to create a form on your behalf. We don't want to waste your time at all.
Thank you
Asked for a form to be set up, and after a few days of chatting, no forms we set up. Not an easy app to use for complex forms.
Hi there our dear merchant,
We have reached out to provide our assistance as soon as possible.
Please let us know how we can help :)
My kindest regards,
Sarah
After spending almost 2 days to prepare the forms we needed, we saw that the way the forms look on page are so tiny that the customer needs to scroll tens of times to get to the bottom of the form.
We also submitted some forms in order to see if we receive them but none has been shown to be filled or none of them were also sent to our e-mail that we provided in the form setup page.
Total scam. Waste of our precious time. Don't use their products.
We apologize for causing frustration. It would be better if you let us handle the form on our behalf. Our team of experts will gladly take care of your needs if you choose to use our app again.
Thank you :)