Hulk Form Builder

Hulk Form Builder

Reviews (1,640)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this app for its user-friendly, drag-and-drop interface that simplifies creating custom forms with features like conditional logic and file uploads. They appreciate the professional look and seamless website integration of the forms. The free version offers substantial value, particularly for small businesses. Customer support is highlighted for its responsiveness and helpful live chat, making this app a top choice for enhancing customer interactions and data collection.

May 26, 2021

Customer service is not helpful. We have 3 forms on our website we rely on, but this app has been working incorrectly for at least 3 weeks. I've asked several (4 times) times for help, I've sent and resent concise information, but in the end no help received. The last response I got (6 days ago) was "I'll forward this to the developers and they'll get back to you once its done". Still no response. The app is useless if we can't get it to work.

T&T Liberty Safes
United States
Over 1 year using the app
HulkApps.com replied November 11, 2021

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We asked our manager to contact you in hopes of amending the issue you were having.

Thank you for letting us know about this. Your feedback helps us get better.

July 13, 2020

I checked today the app dashboard.
More than 50 requests that I did not received in my email inbox !!!!! How come ?
I did receive maybe 1 out 10/15 contact form email from the app...

INTO THE BEARD
France
Over 1 year using the app
HulkApps.com replied November 11, 2021

Thank you for leaving us your valuable feedback!
We are very sorry for the inconvenience this may cause you.
We asked our manager to contact you in hopes to amend the issue you were having.

December 21, 2022

Wasted 20 minutes trying to set up form and it never worked, i tried installing the snippet of code and selecting the specific page I wanted the form in, but it just doesn't work for some reason

Ecoled Colombia
Colombia
Over 1 year using the app
HulkApps.com replied December 28, 2022

Hi dear merchant,

We have reached out to you to have the issue checked and resolved as soon as possible. Please revert to us whenever you are available. We are looking forward to your response and will be more than glad to help you out. Thank you!

Edited June 4, 2020

Easy to set up a form.
But not useful at all because you don't receive any submitted forms. And that is not very nice.

On The Rugs
Denmark
About 1 year using the app
HulkApps.com replied June 5, 2019

Thank you for taking the time to write us your valuable feedback.
Our manager will be contacting you in hopes of amending the issues you were having.
We hope everything works out in the end.

January 3, 2023

The form is glitching when I scroll down or up, only after refreshing the webpage the customer can scroll down again.

Hond Van Gent
Belgium
About 1 year using the app
HulkApps.com replied January 13, 2023

Hi there, our dear merchant,

This is Sarah, the app lead for our Hulk Form Builder.

We have reached out to assist you in the best way we can. Let us know please how we can help.

Cheers!

Edited December 14, 2024

We've had a great experience for a while with Hulk Forms but recently we keep having days where submissions aren't sent to our email so that we aren't aware that our customers are communicating with us. We've let Hulk Forms know about this issue and they've told us they're working on the issue. However too much time has elapsed on our end to really justify the risk of missing submissions to stick with them since the issue persists.

Their ticketing system auto closes in 12 hours. Its been a week now and this problem is not resolved.

Special Needs Computer Solutions
Canada
10 months using the app
January 20, 2023

Can not use custom domains to notify customers after form submissions. It confuses the customer and create distrust on a brand as they will receive it from some hulk formbuilder.com - Talked with support they are useless no solution.

If that is what you are looking for not recommended at all.

Machrus USA
United States
10 months using the app
HulkApps.com replied January 21, 2023

Our dear merchant,

This is Sarah, the team lead for our Hulk Form Builder app.
We have reached out to you to solve the issue you have faced while setting up your custom domain within our app, in your Shopify store.

Let us know please whenever you are available, so we can assist you further. Thank you!

January 9, 2023

Deleted the app from my store a while ago, but still trying to charge me a subscription. Did not have this problem with any other apps I deleted.

Lucky Branding
United States
9 months using the app
HulkApps.com replied January 9, 2023

Please accept our sincere apologies.
We are always striving to provide you with the best possible service and to solve your issue in a timely manner.
We would hate to leave you with a bad experience so we kindly ask you to reach us back, to try and resolve this issue for you asap.
Regards

Edited February 22, 2021

Works ok but lots of downtime. I'm currently down on 3 websites now and can't offer support (over 8 hours now) and no ETA. Just getting a "formbuilder.hulkapps.com refused to connect" each time I try to load the app in any of the stores. Also a pita to get support with them, you have to create an account type of thing. 1 star for that. Update as of a week later*
Still having issues with the apps, removed them to fix it and when I try to reinstall I'm actually seeing my old forms pop up for a second then I get an error from Shopify saying the page doesn't exist. So as of now I'm not only down a bit, but completely as of now for my forms.

Taigen Tanks
United States
6 months using the app
HulkApps.com replied November 11, 2021

We really appreciate your feedback!
We are also sorry for the inconvenience this has caused you.
Our manager will be in contact in hopes to amend the issues you were having.

October 6, 2020

I needed a simple account registration form to set up customers in Shopify. This looked perfect but wouldn't actually set up customers. I requested support twice and after about 10 days I could see they were testing, but another two weeks later the issue was not resolved and I still have not received any communication from them regarding the problem or a possible solution.
So I found a better app elsewhere.

Cumulus Vineyards Online Store
Australia
About 1 month using the app
HulkApps.com replied November 11, 2021

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We asked our manager to contact you in hopes of amending the issue you were having.

Thank you for letting us know about this. Your feedback helps us get better.