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I signed up for a free plan, installed the app, and set up the form, and everything was running smoothly at first. However, without any prior notice, the app suddenly stopped working. I only found out because users began informing me that they were unable to submit their forms. It turns out the company decided to eliminate the free plan without any warning. This abrupt change caused a lot of inconvenience and disruption, as we relied on this app for our operations. The lack of communication and sudden termination of the free plan left us scrambling to find an alternative solution, leading to frustration and a loss of trust in the company's reliability.
The answer was:
We have curated new plans for you, please upgrade to the plan.
Terrible.
We sincerely apologize for the inconvenience caused by the recent changes to our pricing. We understand your frustration and want to make it right. Our team lead has also reached out to ensure all your concerns are addressed. If you have any further issues or suggestions, please let us know. We value your feedback and look forward to supporting you and your business now and in the future.
What a simple-to-use app! The customer team is fantastic!
Thank you for your wonderful review!
We are delighted to hear that our customer service team was friendly and helpful in assisting you with the issue you reported. We strive to ensure our customers have the best experience with our app and we are thrilled to have remedied this issue.
We appreciate your feedback and we thank you for your patience and continued loyalty.
I wrote this review because the app's creators unexpectedly eliminated the free tier and started charging for their services without any prior notice.
Since posting my review, I've been bombarded with emails claiming that the issue has been resolved. However, the free tier remains unavailable, so I'm unsure what exactly they have 'fixed'. Today, I received a phone call and multiple text messages from the owner, Dhruv Jain. This kind of persistent and intrusive communication is highly inappropriate and unprofessional, and it only serves to further frustrate users rather than addressing the actual issue.
Thank you for your wonderful review!
We are delighted to hear that our customer service team was friendly and helpful in assisting you with the issue you reported. We strive to ensure our customers have the best experience with our app and we are thrilled to have remedied this issue.
We appreciate your feedback and we thank you for your patience and continued loyalty.
Recently use this app ..One of the best form builder .user friendly and easy to use ..no coding required ..best support help
Thank you for your wonderful review!
We are delighted to hear that our customer service team was friendly and helpful in assisting you with the issue you reported. We strive to ensure our customers have the best experience with our app and we are thrilled to have remedied this issue.
We appreciate your feedback and we thank you for your patience and continued loyalty.
Just having convo with support, they are lighting fast and resolve my issues very quickly,A must have form in shopify app. Love the team,I wish you grow more and more each and every day
Thank you for your wonderful review!
We are delighted to hear that our customer service team was friendly and helpful in assisting you with the issue you reported. We strive to ensure our customers have the best experience with our app and we are thrilled to have remedied this issue.
We appreciate your feedback and we thank you for your patience and continued loyalty.
All in one website. Dont do much things create a form . Simple .easy .no code
Thank you for your wonderful review!
We are delighted to hear that our customer service team was friendly and helpful in assisting you with the issue you reported. We strive to ensure our customers have the best experience with our app and we are thrilled to have remedied this issue.
We appreciate your feedback and we thank you for your patience and continued loyalty.
Great App and even better customer service. I have generated a form to receive CV's for work candidates and MAG has been a great decision. Easy to set and clean layout. Recommend it!
Thank you for your wonderful review!
We are delighted to hear that our customer service team was friendly and helpful in assisting you with the issue you reported. We strive to ensure our customers have the best experience with our app and we are thrilled to have remedied this issue.
We appreciate your feedback and we thank you for your patience and continued loyalty.
Created My forms in minutes, had one small issue but Ashu helped.
UPDATE: not even two weeks later I was sent a email claming based on feedback from customers like me it is more beneficial to remove the free basic tier and they are charging two different price plans. I was given one day notice about it. The inconvenience of having to set this up only for them to contact me out the blue and say this is just not good.
It is not good at all because they didn't notify the exact time when they decide to charge. They just suspend our permission suddenly. Terrible!
great app
Thank you for your wonderful review!
We are delighted to hear that our customer service team was friendly and helpful in assisting you with the issue you reported. We strive to ensure our customers have the best experience with our app and we are thrilled to have remedied this issue.
We appreciate your feedback and we thank you for your patience and continued loyalty.