Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
Edited January 28, 2019

Surprised at how many chat requests we get per day after implementing this tool. Very happy so far and getting more conversions!

Naturally Chic B2B Canada
Canada
About 1 year using the app
June 4, 2019

Works great with great support. Pretty simple to set up, but support is great if you need help. Very satisfied.

wholesalewaterheater
United States
About 1 year using the app
March 24, 2015

I LOVE this app. Incredibly easy to use, especially for a gal who has trouble with apps and computers. I was able to personalize the look of the chat box to match my business's colors. I was away from the computer one time and a customer was able to easily write me and emailed it right to my phone. Having that chat or email box right on the screen of my website really makes it easier for customers who have quick questions and want to be answered quickly. So happy I saw this app. Absolutely worth only $12 a month!

Miss Ashley Jewelry
United States
About 1 year using the app
November 23, 2015

Easy to install and use. Excellent app for Live Chat

Hockeygear
United States
About 1 year using the app
April 2, 2015

Loving what I'm seeing so far and their customer service is impeccable! AND I got in on the yearly discounted rate too!! Great job Formilla!!!

Beautiful Photo Props
United States
About 1 year using the app
March 4, 2015

Excellent chat for the price. Their website monitoring is quick to update. Good email forwarding to my support desk app. If you don't have a support desk they have one built in to manage emails. Chat works good quick to respond. Customer support has responded to all my questions, (and I ask A lot) very professionally and have taken care of any problems. They seem to be interested in my features request. My last chat service I used for 3 years never added any new features. I hate using service that rest on what they have done. The service is an excellent value for the $8 a month.

Skin Care By Suzie
United States
About 1 year using the app
Edited July 9, 2019

Formilla is a great & easy app. Excellent, fast problem-solving support. Recommend with five stars.

Sanditas
Canada
10 months using the app
Edited July 26, 2017

I did no research on live chat apps and just picked one that showed up in Google.

I was blown away. It just works, right out of the box. So simple, and effective.

Customers love it.

However, don't tell your friends you have it on your site, they will troll you.

Urban Tribe Cycles
United States
8 months using the app
October 22, 2015

I love this app - i thought i would need LiveTalk, but this has generated extra 20% in site sales in the first week!

Black Velvet Sydney
Australia
8 months using the app
June 24, 2020

It was a pleasure to chat with Brooke, she is amazing and helped us set it up and it’s full of awesome features. Thanks.

Fames Chocolate
United States
8 months using the app