Reviews (41)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
June 24, 2020

It was a pleasure to chat with Brooke, she is amazing and helped us set it up and it’s full of awesome features. Thanks.

Fames Chocolate
United States
8 months using the app
October 24, 2017

I tried several chat apps before this one and none were halfway as efficient! I love that I can chat with my customers anywhere I am via my iphone app! This is so perfect!

Baby Feverr
United States
7 months using the app
December 28, 2016

Awesome app! We tried many and this worked the best for us!

Buddhapants 2
United States
7 months using the app
April 19, 2023

Formilla is easy to set up and use. Special thanks to Tony for fast and effective support to solve the tricky issue.

LINGERING
Canada
7 months using the app
October 10, 2017

Just great app, easy to use, lots of great features, immediately on, greatly customisable and localized. Support is fast and perfect. Android app works great as well as desktop version. It is great to be able to chat with customers while on the go...fantastic!

Hele Slevy
Czechia
7 months using the app
June 26, 2014

I love the app! The developer called me and walked me through into installing the app. Very simple but effective app.

Madly Deeply Co.
United States
6 months using the app
July 13, 2015

Very nice chat and they are great with support. Very quick to respond and get issues resolved.

Reefhydro
United States
5 months using the app
June 9, 2014

App installed today, so far so good, great service, full attention. Testing the standard plan to up grade to another later.

Opuszone.com
Canada
5 months using the app
Edited October 14, 2017

What an absolute beauty of an App. Totally ups your customer service game.

Edit: It's now been a month since I've had Formilla live chat. I'm still blown away, it's the number one app I use on my phone because of the amazing notifications of visitor on your site in real-time. I quickly go on and see what product they are viewing and write a personalized message about the product. "Let me know If i can help you with 'product name'. I recommend this APP, it's more than a live chat, it's an entire CRM. Or just let the automated 'smart messages' do the work

Standupergonomics
Canada
4 months using the app
August 14, 2017

I installed this app last night and have already had two chats with customers! So far so good. Easy to install and pretty intuitive. Although I have analytics connected to my site, I do like the real time tracking of customers. Hoping this will increase conversions.

Bright Attitude
United States
4 months using the app