Reviews (53)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 4% of ratings are 1 stars
March 30, 2020

fast support. awesome service. I can recommend it. It is far better than any other app I tried so far that shows personalized recommandations.

Claudias Health Shop
Germany
6 months using the app
App Cells LLC replied March 30, 2020

It's a pleasure providing you and your team support. Thanks for the review and the great feedback. Happy selling!

October 22, 2019

We have used Frankie app for five months and achieved a 5.2% conversion rate when using the app. The team are super helpful and supportive with getting setup and providing ongoing advice regarding the app. I recommend this app to anyone trying to improve their conversion rate.

hej hej
New Zealand
6 months using the app
April 30, 2020

Frankie has provided measurable results that other recommendation apps we tried did not. Their analytics are more in depth. The team is extremely helpful and responsive. I'm very happy with Frankie and excited to see how the product develops even further.

No Shave Life LLC
United States
5 months using the app
App Cells LLC replied May 6, 2020

Thanks for the positive review. We work hard to provide measurable results. We really appreciate you sharing your experience.

January 23, 2020

Frankie has been a fabulous addition to our online store. It offers a greater level of service and thoughtfulness for the customer helping them staying longer on our site and assisting them in making better purchases. This has resulted in less returns and bigger basket sizes! An exciting opportunity to make our digital experience a little bit more like our customer facing experience which is important to our brand.

WORLD
New Zealand
5 months using the app
App Cells LLC replied January 29, 2020

We love the fact that we get to support such iconic brands and businesses like WORLD. Great to have you as a customer and looking forward to doing everything we can, to ensure you meet all your Ecommerce goals for 2020!

December 19, 2019

The Frankie team are sooo helpful and hands on. They really understand what drives people to buy - would thoroughly recommend.

nisa
New Zealand
5 months using the app
App Cells LLC replied February 19, 2020

Thanks for the lovely review. Let us know if you have any more questions or if we can help in any way.

August 16, 2019

The support I have received from Frankie has been 5 star and Bunty who has inserted and customized the app has been brilliant, I couldn't recommend them enough.
Thank you guys

Art Fever
United Kingdom
4 months using the app
App Cells LLC replied February 20, 2020

Thanks for the positive 5-star review. Bunty and the support team were thrilled to receive it.

February 20, 2020

Frankie has been a huge help to grow our online business. We are really impressed & the team were extremely supportive in setting up & providing ongoing support.

RPM Clothing
New Zealand
4 months using the app
App Cells LLC replied March 25, 2020

Big shout out to the team at RPM. Thanks for taking the time to post a review. Love ya work!

Edited September 2, 2020

I have to give it to them, this is easy to use, effective and their customer service is reliable and helpful, im the type of person thats difficult to deal with and with this guys all went smooth and super fast, they exceeded my expectations and helped me the extra mile with the integration to my theme, all angles covered and im very stocked to join FRANKIE!

Belial Clothing Co.
Costa Rica
4 months using the app
App Cells LLC replied September 2, 2020

Thank you for taking the time to post a review. We really appreciate it. We love helping our customers to get the very best results possible.

Edited May 12, 2020

Best App and Best Support. It is certainly an app that you must have on your website. It is nice to see this quality of Apps in the Shopify App Store.

Trailsports.cl
Chile
2 months using the app
App Cells LLC replied May 20, 2020

Thank you for taking the time to post a review. We really appreciate it. We're so glad to see Frankie helping your store.

July 26, 2020

Frankie has definitely helped improve my conversion rate. The best part is that the customer service is amazing. They get back to you within a few hours and make any changes requested so quickly. Thanks for all of your help Bunty! 10/10

Not So Subtle Plushies
United States
About 2 months using the app
App Cells LLC replied September 2, 2020

Thanks for the great review! It continues to give our team a great buzz to help you and other merchants improve their conversion rates.