Fraud Scanner

Stop the scammers! Automatically cancel fraudulent orders!

From $1.99/month

App highlights

  • Seamless workflow: use directly in Shopify admin

  • Speed tested: no impact to your online store

Reviews

3.9 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 89% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 7% of ratings are 1 stars

Filter and sort reviews

1 - 10 of 27 reviews

Freedom Fitness Equipment

Location United States
Time spent using app About 1 month

Terrible, does not work at all, buyer beware. If you try to hold orders to be processed after approval, app will simply complete the orders and process anyway. Non existent support team that does not respond to direct outreach or support requested through the all, I've tried 3 times. Uninstall and use a different app, not worth paying money for something that doesn't work and has non existent support for paying subscribers.

Developer reply

March 28, 2022

Hi Freedom Fitness,

I just took a look at your ticket and see the original request was opened on March 15th and response was sent within 2 hours asking for details (timeline of events) for the order in question. It also appears your quick response 2 minutes after our request was grouped into the ticket status of (waiting for response) . None the less, we are happy to help get your account properly configured to your desired risk settings. I will need the timeline details of the order as I mentioned in my email to better understand what other apps and events interacted with the order to better assist you.

I did update your ticket to stay in the queue in hopes that you will send those details.

You can also reach me (Steve) or a member of our team at support@tsapps.io. We are also happy to jump on a zoom call and help walk thru the configuration if that is needed.

My apologies about the inconvenience and misunderstanding.

Thank you,

ExpressMed

Location United States
Time spent using app 6 months

We got this app to help automate fraud prevention. We had issues in the past with chargeback orders, mismatching address orders, etc. This app fit perfectly for what we needed. Even more, we ran into an issue with the address mismatch filtering portion of the app. I brought up the issue with the 10X support team. They immediately responded, took a look, were able to get to the core of the issue, and resolved it. It showed me they very much cared about their customers and helping them prevent fraud for their businesses. I would whole heartedly recommend this app and the creators to anyone!

BUYBARBER.COM

Location United States
Time spent using app About 2 years

we are shopify experts and this is a MUST HAVE on every site we develop for any customer, sometimes you are trilled by getting a 1K order and then less thank trilled when you get the charge back, dont even think about it. this is the FIRST APP you need in ANY shopify STORE, great job guys!!!!

Oliver Cabell

Location United States
Time spent using app Over 2 years

One of the most important apps to have you installed in your store. The customer support is top notch, and the app works without you having to monitor anything. We run a multi-million dollar brand and this app has provided to be crucial. Plus, there recent feature additions make it even more powerful. Don't look elsewhere if you need a fraud app - this is it.

Pixellogo

Location Canada
Time spent using app 3 months

This app works as it should, especially for digital products resellers, it refunds the order before a download link is sent to the fraudsters, thats about 99% of the time, which is always an issue since. pixellogo.com

XBODY UK

Location United Kingdom
Time spent using app 23 days

Cancels fraudulent orders but order confirmations are still sent to us, which means we still have to manually log in and check every order. This defeats the whole purpose of the app!

Developer reply

April 29, 2019

Hi, per our communication with you, this is something completely out of our control as Shopify does not all apps to access the Checkout system and the confirmation email is sent before we are able to access the order. We sympathize with your frustration since it's frustrating for us as well, but please understand that this app works entirely as described/intended and we have done everything in our control to create and offer a product that works to cancel fraudulent orders. Also, as high volume store owners ourselves, we strongly recommend not using a shipping setup that ships goods on orders that have been canceled since that would essentially ship any order that has been previously canceled. We hope you can appreciate our humble position here and we would greatly appreciate any modification or removal of this review.

Kindly,
Jonah, Founder

aboniks

Location United States
Time spent using app 4 minutes

Easy install and clean uninstall. Automatically cancels transactions flagged by Shopify as high-risk. If that's all you want, the app will deliver it.

This developer is technically proficient and fairly responsive, but inclined to cut corners. Email from app users may be discarded by overly aggressive spam filters. Don't expect them to spell your name correctly in correspondence.

Why isn't this review 5 star?

[-1 star] Unsupported and unclear legal customer consent requirements in app TOS, Section 9.4.1.

[-1 star] Poor technical documentation.

[-1 star] Support experience needs improvement.

Developer reply

March 14, 2019

Thank you for your review. Per our extensive conservations outside of this review and the many changes we’ve made to our systems, I am sorry that you did not find your support experience up to your standards. We strive for fantastic customer service and make sure to promptly and efficiently answer any and all emails in our inbox. We also work closely with Shopify to ensure that we are always in compliance with their strict privacy and disclosure guidelines, so it’s unfortunate that you feel this way. After deliberating with the Shopify team they were more than impressed in the effort that we made to satisfy your concerns, they also found them to be a bit bizarre. However, as a customer we respect your opinion and will continue to work to improve your experience in the future.

We look forward to having you as a customer and working to improve all of the aspects listed in your review.

Sincerely,
Jonah
Co-Founder
10x Apps

Kappa USA

Location United States
Time spent using app About 1 year

Simple but important app that automatically cancels high-risk orders. We get a lot of orders and so this app cuts time it takes to manually cancel orders. Customer support is pretty responsive and helpful as well.

My Fashion & Life

Location United States
Time spent using app 6 days

Great app, easy setup. I like the free version for smaller businesses. Highly recommended for small and new businesses.

GRAV

Location United States
Time spent using app 9 days

This app is perfect for a very simple, straightforward function: automatically canceling high-risk orders. Why this isn't already baked into Shopify is puzzling, but Fraud Scanner has your back. Avoid chargebacks and losing your merchant services with this excellent app.

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