Reviews (9)
Refine
-
By rating
This app works as it should, especially for digital products resellers, it refunds the order before a download link is sent to the fraudsters, thats about 99% of the time, which is always an issue since. pixellogo.com
One of the most important apps to have you installed in your store. The customer support is top notch, and the app works without you having to monitor anything. We run a multi-million dollar brand and this app has provided to be crucial. Plus, there recent feature additions make it even more powerful. Don't look elsewhere if you need a fraud app - this is it.
Terrible, does not work at all, buyer beware. If you try to hold orders to be processed after approval, app will simply complete the orders and process anyway. Non existent support team that does not respond to direct outreach or support requested through the all, I've tried 3 times. Uninstall and use a different app, not worth paying money for something that doesn't work and has non existent support for paying subscribers.
Hi Freedom Fitness,
I just took a look at your ticket and see the original request was opened on March 15th and response was sent within 2 hours asking for details (timeline of events) for the order in question. It also appears your quick response 2 minutes after our request was grouped into the ticket status of (waiting for response) . None the less, we are happy to help get your account properly configured to your desired risk settings. I will need the timeline details of the order as I mentioned in my email to better understand what other apps and events interacted with the order to better assist you.
I did update your ticket to stay in the queue in hopes that you will send those details.
You can also reach me (Steve) or a member of our team at support@tsapps.io. We are also happy to jump on a zoom call and help walk thru the configuration if that is needed.
My apologies about the inconvenience and misunderstanding.
Thank you,
This app is perfect for a very simple, straightforward function: automatically canceling high-risk orders. Why this isn't already baked into Shopify is puzzling, but Fraud Scanner has your back. Avoid chargebacks and losing your merchant services with this excellent app.
This app took us 5 seconds to setup and saves us at least a few hours per month. Super automated, basically a no brainer to have this app if you spend any time at all canceling High Risk orders. Highly recommend!
Tried the app, but had to uninstall it immediately as it asked me to pay for past orders, not for the future orders that will come in.
Hello economico,
Our app has a monthly subscription fee which is based on the volume of orders your store gets. It is possible our way of deducing the volume of your orders (looking at the last year volume), isn't the best. We'd be happy to try and understand your current volume and make sure you're on an appropriate plan?
We can be reached at support@tsapps.io.
We got this app to help automate fraud prevention. We had issues in the past with chargeback orders, mismatching address orders, etc. This app fit perfectly for what we needed. Even more, we ran into an issue with the address mismatch filtering portion of the app. I brought up the issue with the 10X support team. They immediately responded, took a look, were able to get to the core of the issue, and resolved it. It showed me they very much cared about their customers and helping them prevent fraud for their businesses. I would whole heartedly recommend this app and the creators to anyone!
we are shopify experts and this is a MUST HAVE on every site we develop for any customer, sometimes you are trilled by getting a 1K order and then less thank trilled when you get the charge back, dont even think about it. this is the FIRST APP you need in ANY shopify STORE, great job guys!!!!
Amazing! great app does what it says and very affordable, saves us time every day
