Reviews (213)
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This is silly. It can't actually block a transaction based on the rules - it only cancels the order after the transaction already occurs. As everyone states in the reviews, that leave us - your merchants - having to cover the transaction fees for/on the reversal. Why can't this simply block the transaction, based on the rule - before the transaction occurs, so that the merchant doesn't incur expenses?
Thank you for getting in touch and for writing your review, and I can appreciate your frustration over the limitations of the Fraud Filter app in terms of preventing high risk or fraudulent orders from being placed at all.
The app will cancel or flag an order if it meets the criteria you've set once the order has been placed, but I can see why you'd prefer a solution that stops the customer from placing an order. I will be sure to pass your feedback onto our app development team for their consideration. -Victor, Shopify Support
The app is a piece of shit. I really wanted Shopify Fraud Protect apparently I am not eligible even tho I am located in us and use Shopify payments. Like wtf.
Hi, there. Thanks for taking the time to provide your feedback here, and I'm sorry to hear that you haven't had a positive experience with the app. I can definitely understand your frustration with not being eligible for Fraud Protect, and there could be a number of reasons for that. We are working hard to bring Fraud Protect to more stores in the USA.
In the meantime, feel free to reach out to our support any time if you have questions about this app: https://help.shopify.com/en/questions. You may also be interested in trying other fraud prevention apps, such as Fraud Killer: https://bit.ly/3kJofAp. Cheers. - Brie, Shopify Support
Ultimately the app is not useful because of the rule sets it uses. Would be nice if could use the Shopify fraud detection system to automatically cancel orders and send a message.
Hi, there. Thanks for taking the time to provide your feedback here, and I'm sorry to hear that you haven't found the app to be useful for the business. I'll be reaching out to you to follow up so we can collect some rule sets and provide them to our development team. - Oliver, Shopify Support
It literally doesn't open, so it doesn't work. It sounds like it could have been useful but it most certainly has no use.
Hi, there! We don't seem to be experiencing any issues with the app opening, so this is most likely due to a browser issue caused by caching, a browser extension, or an ad blocker. You can likely resolve this by clearing your browser's cache, however I'll follow up with you via email and we can do some troubleshooting together. Cheers! - Brie, Shopify Support
I can absolutely confirm Absolute Scientific LLC's review that this particular app does NOT do anything in regards to blocking suspicious/fake emails. Shopify support suggested me to install this app but seriously this does absolutely nothing against fraudulent actions of users.
Blacklisting emails and other information comes builtin in other CMS platforms and Shopify doesn't. This is highly condemnable when it comes to security! On top of that, I was suggested to install a paid app to get these features! Are you kidding me when it comes to security?!
Useless. I need to blacklist customer from placing an order. I have been getting some fraudulent orders, all from same email domain. I am ending up cancelling them and refunding, but it still costs me fees. I would appreciate if we can prevent some customers (filtered by IP, domain, name or delivery address) form placing an order in the first place.
Thank you for your feedback. I'm sorry to hear that you've been dealing with this, and I'll be sure to share this with our developers for consideration in future updates. -Sophia, Shopify Support
Does what it says, but not super useful. It's not paying attention to the fruad levels of the order. You would need to have information on the person submitted the fraud to stop it, so it's only helpful for blocking past fraud orders, and they could easily get around this.
Hi, there! Thank you for this feedback; I'll be sure to pass this on to the appropriate team for you. In the meantime, I'd recommend checking out our help docs for some additional tips for fraud prevention: https://bit.ly/2XtkyoQ. - Brie, Shopify Support
Hits the spot! Works as advertised.
Something else that might be useful in a future update would be a dynamic filter to proactively alert us of multiple orders from the same IP or zipcode.
Great free app! Works well with the built in enhanced risk detection system and gives an extra added level to block fraudsters. Gives me peace of mind so I don't have to worry about chargebacks and can focus on sales, marketing and business development. :-)
This app has helped us to catch repeat scammers. You've saved us money, I'm a fan.