Fraud Filter , 210 reviews
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As "New Loops" wrote: Absolutely useless for digital products! Sorry, Shopify....
Shopify needs to remove this. The filters do not work, continued fraudulent orders from blocked IP addresses. I will look elsewhere this app is not fit for purpose.
IT DOESN'T WORK. COULD SHOPIFY ACTUALLY FIX THIS APP RATHER THAN GIVING EVERYONE CORPORATE ROBOTIC REPLIES???
Hey, there. Thank you for taking the time and sharing this feedback with us. If our guide for Fraud Filter (https://bit.ly/3hEwLSg) isn't able to help you set up our app, then this is something that our Support team can help you with. Our Support team will be able to take a closer look at your account and assist you through live chat, email, or callback. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log in to your account to create a support request. Cheers. -Elias, Shopify Support
This app doesn't work, we've set filters upon filters and none of the orders get caught. Don't waste your time.
This app only works if you create a single list for each email you are blocking. There is no way to adjust the filter to search for OR only AND. So if you put two emails into one list - it assumes you need both conditions to work (and then does not). This seems like a major development oversight by Shopify - should allow for AND and OR filtering so users can create one list and add names to it versus create a list for EACH individual email. Please fix ASAP.
Thank you for writing your review and for highlighting this issue. I can see why this would be a problem when creating lists within the app, so will be sure to pass your feedback onto our development team for them to review. -Victor, Shopify Support
Been using this app for over a year now and it doesn't work well at all. It allows repeat fraud even when a rule has been made against an address and phone number etc. Keeping it simply because i have a stored list of fraud info to reference off.
Has never worked properly. Does not block anyone, any email address, country etc. Therefore still getting Indonesian and Malaysian orders that should never get through that we have to cancel manually.
This app does not work, and we mean at all! The app was designed with all the right elements in place, but somehow it was not plugged to shopify stores to actually do the job.
This worked OK up until the other day. Now it will not even load the page where I had all of my filters listed. I hope I don't loose them all, that would be horrible. We have blocked many people from ordering again with this app. I wish it still worked.
I'm sorry to hear that you've had this issue and thank you for leaving your feedback with us here. I would recommend logging into your store in another browser or device to see if the issue is also present there, and if it isn't, you can try clearing your cache in your original browser or device to see if that helps.
If the problem persists, please reach out to our support team directly so that they can authenticate you on the store and take a closer look at this for you. You can reach them here: https://bit.ly/2AWw5VA. -Victor, Shopify Support
TERRIBLE for digital products - no matter what rules you set up, the system will still fulfill. Contacted Shopify regarding this, and they have no answers.