Fraud Filter

Fraud Filter

Price: Free
Rating (2.4)
Reviews
Developer

Highlights

Popular with businesses like yours
  • Based in United States
Built for your business
  • Use directly in Shopify admin

About this app

Launched

February 19, 2013

Languages

English

Categories

Fraud

Create rules to flag or prevent known customers from placing orders on your store.

Fraud Filter can provide an additional layer of protection to help you fight fraud and avoid chargebacks. By using Fraud Filter's simple rule-based functionality you can easily set up warnings for suspicious orders, or block orders completely. When an order matches a filter you've created, Fraud Filter will flag it as suspicious to warn you or automatically cancel it for you, depending on what action you've chosen.

Fraud Filter can provide an additional layer of protection to help you fight fraud and avoid chargebacks. By using Fraud Filter's simple rule-based functionality you can easily set up warnings for suspicious orders, or block orders completely. When an order matches a filter you've created, Fraud Filter will flag it as suspicious to warn you or automatically cancel it for you, depending on what action you've chosen. more
  • Create custom filters that meet the needs of your business
  • Orders that match your filters can be flagged as suspicious on the order page
  • Use filters to prevent certain known customers from placing orders on your store

206 reviews

Overall rating
2.4
Counts per rating level
  • 32% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 7% of ratings are 3 stars
  • 8% of ratings are 2 stars
  • 44% of ratings are 1 stars
November 20, 2023

The filter DOES work, but you need to understand how to use it. I'll tell you how to set things up so it works 100% of the time.

1. The FIRST rule triggered is the ONLY rule processed.
that means that if you have a rule for "flag all orders from Germany"
and another rule for "Cancel Jane Doe from Germany"
the First rule will trigger first and say "Warning, this order is from Germany".
The rule for Jane Doe will never be triggered.

2. The rules are VERY SPECIFIC.
If you want to flag Jane Doe who lives at 123 Main Street, you must do it in a specific manner: Billing Address 1 (CONTAINS) "Main"
You're sorting and flagging any billing address that contains the word MAIN in it.
Why? Because Jane doe could put in 123 Main St. and bypass the filter because it wasn't exactly 123 Main Street.

3. EVERY SINGLE ITEM MUST MATCH FOR THE RULE TO TRIGGER
That means if your rule is matching Name, Address, and Phone ALL of them must be present and match exactly before the rule triggers. So you need to set up individual rules for each part of the fraudster.
You need one rule that (CONTAINS) the Phone number eg. 5043684444
You need one rule that (CONTAINS) the first part of the email address eg. "Fraudster@"
You need one rule for JUST the Billing address and Zip code. eg. Main and 70054
You need one rule for JUST the Shipping address and Zip code. eg. Main and 70054

And that's how it will work 100% every single time. If it's failing, you've not set it up properly.

Picture of Rules:
1: https://i.imgur.com/JE6uOJ6.png
2: https://i.imgur.com/UuXCKCP.png
3: https://i.imgur.com/jJxcLaF.png
I have 115 pages of them, and they work.

-=-=-=-=-=-=-=-=-=-
Now, on to my complaints:
Shopify, you need to make it so I can sort by the Rule Name. OMG, please, make this happen.
Also, WHY WHY WHY for the love of gawd, do I have to go through 125 pages before I can edit the last rule I created? And WHY do you refresh the screen back to page one after I save the changes? Did I hurt you? or are you just evil? :( :(
I need to be able to specify a page of rules, and you need to stop sending me back to page one whenever I change a rule. Okay? thanks, love ya!

ShoeNami
United States
Over 4 years using the app
Shopify replied November 24, 2023

HI, there! Thanks for providing your feedback. I have submitted your feature requests to our developers for future consideration. Thanks again! Great ideas. - Skye, Shopify Support

January 10, 2024

Does not work dont download just waste of time

Alstyle India
India
19 days using the app
Shopify replied January 11, 2024

Hi, India! We're sorry to see the app didn't work for you as expected. Are you about to provide specifics about your issue? Thanks in advance! - Skye, Shopify Support

October 19, 2023

Doesn't work. I have one rule setup. An order meets the criteria for the rule, however, the app does nothing. Very frustrating. Do not recommend.

Tiny Labs
United States
13 days using the app
Shopify replied October 24, 2023

Thank you for your review. I am sorry the app is not working as it should. Please contact our Support Team (https://shopify.link/qL3P) to look into this for you. -Emily, Shopify Support

November 10, 2023

Not working, i even set rules for all fields, but it doesn't filter the orders I want.

Delidori
Hong Kong SAR
About 2 hours using the app
Shopify replied November 13, 2023

Hi there, thanks for reaching out. There are some restrictions on what the Fraud Filter app can do but it should be working with the parameters and restrictions you've set. Please contact our support team for further assistance and we'd be happy to take a closer look at this: https://shopify.link/vRnL. -Victor, Shopify Support

February 14, 2024

This app simply does not work and has created a very uncomfortable and dangerous situation for me. I have a disturbed customer who I've tried blocking several times using this app and it's failed every time. Do not download.

Secondhand Mods
United States
Shopify replied February 16, 2024

Thanks for the review. You can set up specific rules using the Fraud Filter application on your Shopify store to not allow specific credentials to be used in the checkout: https://shopify.link/w6zj. With that being said, if you are experiencing an issue with a specific customer that is attempting to make purchases from your store that you do not want to allow. We will need to take a further look into your online store set up to advise the next steps. In this case, you can get in direct contact with our live support by navigating to the Help Center: https://shopify.link/mLA. When you arrive at the Help Center, you will need to make the virtual assistant aware that you would like to Speak with support and you will be connected with a Support Advisor. -Ollie, Shopify Support

About this app

Launched

February 19, 2013

Languages

English

Categories

Fraud

Built by Shopify

About Shopify

4.0 average rating

14 years building apps for the Shopify App Store

151 O’Connor St, Ottawa, ON, ON, CA

More apps like this

4.8 out of 5 stars 148 total reviews Free to install
Automate Chargebacks, Fight Fraud Prevention, Order Protection
4.6 out of 5 stars 122 total reviews Free plan available
Protect store by country blocker, block ip, and fraud filter
Built for Shopify
5.0 out of 5 stars 74 total reviews Free plan available
Block IP, Block Country, Block VPN, Block Bot, Block Customer