Reviews (215)

Overall rating
2.3
Counts per rating level
  • 30% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 7% of ratings are 3 stars
  • 9% of ratings are 2 stars
  • 46% of ratings are 1 stars
November 29, 2024

So many things wrong with this app. Wish i saw the ratings earlier before downloading.
1. Rules you set in place does not work (customer name, email, phone number, street address, etc) customer is still able to purchase and order comes through fine. Order doesn't automatically cancel like it states it would. I saw a response saying when order is fulfilled the rule doesn't apply, yet the order the customer made wasn't fulfilled but it still went through

2. No customer support

3. Don't waste you time on this app. Find something else

EzClothin
United States
Over 2 years using the app
November 30, 2024

Hi, this app is itself some kind of fraud. I have blocked fraud customers but everytime their order is processed and the app does nothing about it. Probably its created by some fraudster only to trouble the store owners. Please dont downlaod it if you dont want trouble.

Indirookh
India
Over 3 years using the app
Edited June 18, 2024

I had a rule setup on a customer who damages items to collect insurance claims and keeps the item and/or say the customers packages were open and items were removed repeatly - i contact Shopify and they told me to contact the developer so here i am... only to find out Shopify is the developer. what the heck.

Edit: customer placed an order; made fake insurance claims. We place on auto cancel fraud list with app. 30 days later the same customer with same email places a new order that is not fulfilled. Contact Shopify and they tell me to contact the developer and then realize Shopify is the developer and here I am. Confused

LOUD PIZZA RECORDS
United States
Almost 2 years using the app
Shopify replied June 18, 2024

Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Fraud Filter app. To provide some clarification however, this app works to help reduce the risk of receiving potentially-fraudulent orders. It doesn't apply to orders that have already been fulfilled. To learn more about the functionality of the app, you can check out this page: https://shopify.link/n0rV. If you're having trouble setting up Fraud Filter rules, you can connect with us directly: https://bit.ly/2AWw5VA. - Blair, Shopify Support

July 1, 2024

I set up a rule for a specific customer that has made over 25 fraudulent purchases. Yes the app canceled the orders but did not block them from happening. I can not see where to contact customer support - very frustrating.

The Living Seed Company
United States
4 days using the app
Shopify replied July 3, 2024

Thank you for taking the time and bringing this to our attention. It's important to note that Fraud Filter blocks fraudulent orders, and merchants have the options to cancel the orders automatically or receive warning so that they can cancel the orders manually - this is also conveyed on our guide here: https://shopify.link/dxey.

That being said, if you're looking for a way to completely prevent the customer from accessing your store, then there are a couple of third-party apps that you can consider - such as Easyban (https://shopify.link/rJrZ) or Bad Customer (https://shopify.link/md3W). Or, if you're interested in added protection against fraud and non-fraud chargebacks, then we'd recommend taking a look at Signifyd (https://shopify.link/6VrB). Cheers. -Elias, Shopify Support

June 23, 2024

Sadly there is no customer support at all and no easy way simply block physical address and the surrounding area.

Purusha People
United States
About 2 years using the app
Shopify replied June 25, 2024

Hi, there! Thank you for your review of the Fraud Filter App. You should be able to use the app to create a filter that is able to use different address information to block incoming orders from specific addressed, and even postal codes! We have a help document here (https://shopify.link/dxey) that you should find helpful. If you need support with using the app, reach out to our 24/7 Support Team available via our Help Center: https://shopify.link/vRnL. -Imogen, Shopify Support

May 6, 2024

The app completely ignored a particular rule that I had set up. Hence, a fraudolent customer was able to do a repurchase.

Not happy about it.

Pill Farmácia Digital
Brazil
Over 1 year using the app
Shopify replied May 8, 2024

Hi there, thank you for your review and I am sorry to hear that this happened. If you still wish to use the app, please contact our support team directly and we can look into the rule you set up and why the order was able to get through: https://shopify.link/vRnL. -Victor, Shopify Support

February 14, 2024

This app simply does not work and has created a very uncomfortable and dangerous situation for me. I have a disturbed customer who I've tried blocking several times using this app and it's failed every time. Do not download.

Secondhand Mods
United States
10 months using the app
Shopify replied February 16, 2024

Thanks for the review. You can set up specific rules using the Fraud Filter application on your Shopify store to not allow specific credentials to be used in the checkout: https://shopify.link/w6zj. With that being said, if you are experiencing an issue with a specific customer that is attempting to make purchases from your store that you do not want to allow. We will need to take a further look into your online store set up to advise the next steps. In this case, you can get in direct contact with our live support by navigating to the Help Center: https://shopify.link/mLA. When you arrive at the Help Center, you will need to make the virtual assistant aware that you would like to Speak with support and you will be connected with a Support Advisor. -Ollie, Shopify Support

March 6, 2024

I had a rule in place that it completely ignored. Lost a sale due to fraud!

It cancelled one order and didn't even alert me or show an order where it ran.

Terrible app. Why even offer it?

Ag Manuals, LLC - A Provider of Digital Farm Manuals
United States
8 months using the app
Shopify replied March 20, 2024

Hi, there! Thanks for your review of the Fraud Filter App. We're sorry to hear about this situation with this fraud rule. Please, reach out to our Support Team via our AI Assistant (https://shopify.link/vRnL) so we can get you authenticated and investigate this for you. -Imogen, Shopify Support

January 10, 2024

Does not work dont download just waste of time

Alstyle India
India
18 days using the app
Shopify replied January 11, 2024

Hi, India! We're sorry to see the app didn't work for you as expected. Are you about to provide specifics about your issue? Thanks in advance! - Skye, Shopify Support

February 28, 2024

does not work

self.
Iraq
9 months using the app
Shopify replied March 8, 2024

Hello!

Thanks for reaching out and sharing your review.

You mentioned you're having issues with the app and our team would like to better understand what specific issues you're experiencing. If you'd like, you can connect with our team through the Shopify Help Center (https://shopify.link/vRnL) so we can troubleshoot effectively. -Victoria, Shopify Support.