Reviews (213)
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The app don’t work. I have the address filled for the filter and the app doesn’t let me save. It kept asking me to put the info even though I’ve already filled the info I wanted to blacklist. 1/5 app.
Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Fraud Filter app. If you haven't done so already, I'd encourage you to connect with our Live Support so we can ensure this gets resolved: https://bit.ly/2AWw5VA. - Blair, Shopify Support
Not working, i even set rules for all fields, but it doesn't filter the orders I want.
Hi there, thanks for reaching out. There are some restrictions on what the Fraud Filter app can do but it should be working with the parameters and restrictions you've set. Please contact our support team for further assistance and we'd be happy to take a closer look at this: https://shopify.link/vRnL. -Victor, Shopify Support
I setup 5 rules to prevent a customer from placing orders on my site. None of them worked. Useless app.
Doesn't do anything... Have had multiple fraud orders always from same IP address, so setup a IP block... and the fraud orders keep coming in... no warning, no cancelled orders... I tried both settings nothing does anything
Garbage App,
It doesn't work right 50% of the time. It cancel's peoples orders when its not supposed to. Way to finnicky.
Is this app a joke? Come on, Shopify. You can do better than this. How often are fraudulent orders re-using the same details? In our case: NEVER. So, I could set a "filter" that would flag an order if someone used the same contact details, but it's totally useless. We need REAL RULES: e.g. deny or flag an order if shipping location is X number of miles from order location. While we're on the subject, even without this app, Shopify could do more to make super-clear when an order is suspicious--not just a little triangle with exclamation point, how about a red banner across top of order page, highlight background of order with a warning color... WE SELL GIFTS. So, how are we supposed to know that an order is fraudulent just because someone places an order to be delivered to another state, anyway? Should we call/email every single customer prior to shipment? That's a really productive use of our small-business, work-at-home-parents time, definitely. It feels like no one is really looking out for us: someone buys an item from us (that we've paid for), we ship it out, and then LATER... not only are the funds withdrawn from our account, but we're levied a $15 FINE?! Someone got our merchandise, Shopify got processing charges, a bank gets a fee, and WE GET SCREWED. What a lovely system.
Reloads about 5 time and the goes back to the apps page!Reloads about 5 time and the goes back to the apps page!Reloads about 5 time and the goes back to the apps page!Reloads about 5 time and the goes back to the apps page!
This app isn't efficient at all! We have added several emails to the BLOCK list and they STILL are able to order.
Doesn't block a customer from placing an order; the app cancels the order after it's been placed, which means Merchants are still charged Transaction Fees.
Hi, there. I'm so sorry to hear that the Fraud Filter app hasn't been doing what you're needing it to, and has been resulting in transaction fees occurring for orders you would like to block. We'd love to have a chance to help you set up the application so that it functions to match your expectations. Please reach out to our Live Support Team using this link (https://bit.ly/3c5icUc) so you can work with one of our Advisors to get things set up as needed. -Imogen, Shopify Support
Same fraud guy orders from me every month and my other fraud software catches him but Fraud filter does not. Shopify developers need to address blocking fraud emails that are blacklisted.