Reviews (214)

Overall rating
2.5
Counts per rating level
  • 31% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 7% of ratings are 3 stars
  • 9% of ratings are 2 stars
  • 45% of ratings are 1 stars
September 26, 2014

It doesn't work. I have created a filter to cancel an order from a given IP or Phone Number or Name and.... the filter is not triggered...

Very disapointting

My Little Desire
Belgium
Almost 2 years using the app
May 18, 2022

Does nothing. You can have like 50 filters or rules and it literally does absolutely nothing. Worthless.

Raw Feeding Miami
United States
Over 1 year using the app
Shopify replied June 10, 2022

I'm sorry to hear that you've found the Fraud Filter app to be unsuitable for your store but we appreciate you sharing your feedback with us here nonetheless. I will be sure to share your comments with our development team. -Victor, Shopify Support

January 26, 2018

You can always trust native Shopify apps!!!

TRAILFORTY.com

Trail Forty
United States
About 4 years using the app
April 21, 2015

Great way to detect fraud at the customer level before you fulfill the order.

Womens Cosmetics Online
United States
Almost 4 years using the app
October 20, 2016

Very pleased with this app. I would recommend.

Stylishly Numbered
United Kingdom
Over 3 years using the app
October 28, 2016

Great little app that allows you to create rules and flag potential fraud orders. We've been using it on our online store selling gifts for men for a couple of years and it has worked very well for us.

Coolmaterial
United States
Over 3 years using the app
Edited May 27, 2023

Pretty poor. All criteria has to be met for it to work. so if you put a name and an address for example, both would have to match in order for the filter to be applied. Then if the person simply changes their address it wouldn't work. This means in order for it to be effective you have to create 100's of separate filters for each rogue customer. It would instantly transform this app with the simple addition of giving us the choice to add filters with an AND/OR option but considering everyone have been requesting this same feature for almost 2 years I doubt they will implement it. You just get a canned uninterested response saying. "we will pass on the request to our engineers" Don't bother with this app it wont do what you want it to.

Rocksolid Audio
United Kingdom
Over 1 year using the app
Shopify replied May 26, 2023

Hi, there. Thank you for sharing your feedback. We can see why adding additional options to the logic rules would be beneficial to prevent recurring orders. We would be happy to pass your feedback along to our developers for future considerations. Cheers! -Mac, Shopify Support

January 6, 2018

Great way to detect fraud at the customer level before you fulfill the order.

Legging7
United States
About 3 years using the app
January 23, 2019

This app no longer works properly, it flags up but no longer cancels the orders, no point in having it installed.

Titania Creations
United Kingdom
Over 1 year using the app
July 31, 2017

Very important feature - almost everywhere in the world!

Terraeclat
United Kingdom
About 3 years using the app