Fraud Filter , 208 reviews

Overall rating
2.3
Counts per rating level
  • 31% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 7% of ratings are 3 stars
  • 8% of ratings are 2 stars
  • 45% of ratings are 1 stars
Edited March 29, 2020

Worthless app, unfortunately. It won't block orders...it will only cancel them after the fact, if it works at all.

Pine Street Clinic
United States
About 1 year using the app
Edited August 21, 2021

Does not work with digital goods! I have lost lots of money to clients who received their digital goods anyways AND got refunded because their order was cancelled (after sending the confirmation WITH the link to the digital good).

Inbals Tarot
Switzerland
About 1 year using the app
Shopify replied August 26, 2021

Hi, there. We are sorry to hear you ran into this problem and thank you for taking the time to share this review and for highlighting these issues. Fraud Filter cannot cancel orders that have already been paid and fulfilled. Once a Digital Download is purchased, it's automatically paid and fulfilled, even if the customer is flagged as a risk. Furthermore, the customer automatically receives the product once it's been paid for, so by the time the order is cancelled the customer already has the product.

We can see why some of these issues would be a problem for some of our merchants, like yourself and we would be happy to pass your feedback along to our developers for future considerations. Although we cannot guarantee updates to this in the future, the more requests we get from our merchants the better the chance for future updates.

Alternatively, you could look into using an app like "SendOwl" for your digital downloads. SendOwl does integrate with Fraud Filter and can be set up with a 30-second delay between the order being paid and fulfilled, which gives Fraud Filter enough time to cancel orders before the product is sent. If you wish to try this out, feel free to check out SendOwl on our app store here https://bit.ly/3kpD7p6 for more information. Thanks again! -Marty, Shopify Support

May 31, 2016

basic and must have. hope they can add in feature to block and not just cancel

Simpleboxfood Com
Malaysia
Over 2 years using the app
June 25, 2017

This app sucks. We have several emails, shipping addresses and IP addresses blocked and set to cancel the order, re-stock product inventory and issue a refund, which NEVER works. Some others we have set to issue a warning in the Shopify admin, which we never receive. Swing and miss, Fraud Filter.

Do your business a huge favor and use FraudLabs Pro instead.

Retrogression
United States
About 1 year using the app
April 8, 2021

This worked OK up until the other day. Now it will not even load the page where I had all of my filters listed. I hope I don't loose them all, that would be horrible. We have blocked many people from ordering again with this app. I wish it still worked.

Superfly Bonsai
United States
About 1 year using the app
Shopify replied April 26, 2021

I'm sorry to hear that you've had this issue and thank you for leaving your feedback with us here. I would recommend logging into your store in another browser or device to see if the issue is also present there, and if it isn't, you can try clearing your cache in your original browser or device to see if that helps.

If the problem persists, please reach out to our support team directly so that they can authenticate you on the store and take a closer look at this for you. You can reach them here: https://bit.ly/2AWw5VA. -Victor, Shopify Support

November 5, 2014

Great way to protect against fraudulent orders.

SimplyFab Inc.
United States
Over 2 years using the app
December 19, 2017

This has saved me thousands otherwise I would just have sent out the orders without doing due diligence. Sometimes it flags honest orders as a risk but these can be checked quickly and easily. Completely eliminated fraudulent orders for us.

Cut Throat Club
Australia
Over 2 years using the app
January 26, 2018

Great App!

www.lulyfashion.ch

Lulyfashion
Switzerland
Over 2 years using the app
Edited January 20, 2018

Good to have option for extra layer of protection against fraud.
www.BuyExcelTemplates.com

Buytemplates
United States
Over 2 years using the app
May 27, 2016

Easy to use and quick to install! Stopped a lot of headaches with fraudulent orders

Girl Almighty Clothing Co
United States
Over 2 years using the app