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Overall rating
Counts per rating level
  • 68% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 6% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to track customer credits efficiently. It's known for its exceptional customer service, ease of installation, and user-friendly interface. Many find it particularly beneficial for small businesses, describing it as a game changer for making transactions quicker and simpler. It's also recognized as a crucial tool for the success of online stores.

Edited May 10, 2022

Great customer service and easy to use app! We would recommend if you are looking for a store credit app to use for your customers! Super user friendly and they are great to help when it is needed. Cara was awesome!

Sand + Charcoal
United States
Almost 2 years using the app
November 12, 2020

This app is honestly a game changer! Does exactly what it says and if there are any difficulties Cara is simply amazing at helping you out. She has responded to all my emails and has even gone out of her way to try and help me with clear cut screen records of my site to show me how to fix any issues.

Alta Foods
United Kingdom
Over 1 year using the app
March 17, 2021

FreshCredit has been so easy to use! We have implemented it on our wholesale side of our business for all of our retailers. It's an easy few clicks to get a credit out to the stores. Their Customer support is also amazing and friendly. Thank you so much Cara for your attention to detail and for making us feel like you actually care!

The OVer Company - Wholesale
Over 1 year using the app
November 19, 2020

This app is intuitive and user-friendly. Despite a few hiccups in synchronising customer data when we first started it's coming together really nicely. We have also requested for styling customisation and the team have updated the button styling already. Great work and prompt response!

Life Interiors
Over 1 year using the app
Edited March 12, 2021

Cara's customer service is exactly like what others have to say in the reviews. Very thorough, knowledgeable. All my questions were answered

Curated Comforts
United States
Over 1 year using the app
Edited September 8, 2020

Setup took a bit longer than anticipated as we suffer from the tyranny of time-difference (USA/AU). Once the team was able to get in and iron out a couple on minor wrinkles, I now have a fully functioning store credit system that does what it says on the box and is dead easy to use.

I foresee this saving me a ton of time in managing returns and refunds, added with the ability to use it as a promotional reward function. They also seem very open to suggestions on customer usability tweaks and improvements, so... top marks Todd and team!

HunnyBoots Australia –
11 months using the app
October 1, 2020

I have only had the app for a short time but am giving 5 stars for the customer service I received. I worked with Cara and she was quick, helpful, and supportive. She made integrating FreshCredit incredibly easy and made sure everything was good and set up.

Peachy Keen Swim
United States
10 months using the app
July 3, 2020

Application serves the need for allowing clients to provide store credits to their customer. Great Customer Support as well.

10 months using the app
Edited March 9, 2021

Cara with support was amazing to deal with, she had me up & running in a few short minutes !!! Love this app and excited to share it with my customers. its easy to install and use - Thank you Cara for taking the time to help!

JB Boutique
United States
10 months using the app
July 6, 2021

O aplicativo resolveu meu problema, pois eu queria incluir e remover créditos para meus clientes usarem na minha loja virtual quando quisessem e que pudessem usar o valor total ou parcial do crédito, isso não consegui fazer com os cupons de descontos padrão da Shopify, então o Fresh Credit resolveu meu problema. Sem falar que estou sendo muito bem atendido pela Cara e ela além de muito atenciosa, tem me orientado a usar a ferramenta da forma correta. Fora isso, eu solicitei a tradução do texto do botão e do pop-up e o botão já foi traduzido, faltando apenas o pop-up, que eles se prontificaram a traduzir em 48 horas. Estou muito satisfeito. Parabéns a todos da equipe e pelo aplicativo bastante funcional.

BetRei - Apostas Online
7 months using the app