Reviews (106)

Overall rating
4.2
Counts per rating level
  • 68% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 6% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its efficient processing of store credits and compatibility with various themes and plugins. It's praised for its ability to store credit in customer accounts, addressing a common Shopify issue. The support team is known for their quick and effective help. The app is appreciated for simplifying the returns process and establishing credit lines for clients, boosting sales and customer loyalty. It's particularly beneficial for small businesses.

Edited March 12, 2021

Cara's customer service is exactly like what others have to say in the reviews. Very thorough, knowledgeable. All my questions were answered

Curated Comforts
United States
Over 1 year using the app
December 15, 2017

Great app and easy to use! We have used this app for several months and have had no issues. Customer support is very easy to get a hold of as well.

Ooze Wholesale
United States
About 1 year using the app
November 9, 2023

The FreshCredit support and development team helped investigate and fix an conflict with our plugin very efficiently and quickly. Thank you!

All-Star Sports
United States
About 1 year using the app
March 17, 2021

FreshCredit has been so easy to use! We have implemented it on our wholesale side of our business for all of our retailers. It's an easy few clicks to get a credit out to the stores. Their Customer support is also amazing and friendly. Thank you so much Cara for your attention to detail and for making us feel like you actually care!

The OVer Company - Wholesale
Canada
About 1 year using the app
August 2, 2023

Great app and the support was fast and efficient! Cara was brilliant and resolved our issue promptly. Thank you very much!

Teckwrapukofficial
United Kingdom
About 1 year using the app
December 22, 2017

Perfect solution to what should've been an easy problem to fix. Thanks Fresh Credit for adding this feature to our shopify experience!

www.InfiniteApparel.com

Infinite Bit
United States
About 1 year using the app
November 22, 2019

I have this app installed and it works great. I had some issues when I changed my theme and customer support got everything fixed me. The respond quick and were very kind. Thank you.

Farm Charm Decor
United States
12 months using the app
January 5, 2020

We have had FreshCredit on our store for 6 months, the team was quick to respond when it wasn't compatible with our theme. Works beautifully for our customers and has made our lives easier! Thanks Fresh Credit Team !

FAYT The Label
Australia
12 months using the app
Edited September 8, 2020

Setup took a bit longer than anticipated as we suffer from the tyranny of time-difference (USA/AU). Once the team was able to get in and iron out a couple on minor wrinkles, I now have a fully functioning store credit system that does what it says on the box and is dead easy to use.

I foresee this saving me a ton of time in managing returns and refunds, added with the ability to use it as a promotional reward function. They also seem very open to suggestions on customer usability tweaks and improvements, so... top marks Todd and team!

HunnyBoots Australia –
Australia
11 months using the app
September 26, 2017

This app works great for my current needs. I have a small customer base that I can still manage my store credits manually. Support is Awesome! Todd got back to me, even on a weekend, helped with my install problem and also took my suggestions for future updates. I recommend for small businesses.

Badundle
United States
10 months using the app