Reviews (322)

Overall rating
4.6
Counts per rating level
  • 74% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 16% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its competitive pricing and quick fulfillment, often shipping orders within 2 days. They find the interface user-friendly and the product range extensive, which suits various business needs. Integration with Shopify is straightforward, simplifying product addition and customization. Customer support is highlighted as responsive and effective in resolving issues and assisting with setup. Merchants recommend the app for handling both small and large volumes efficiently and note continuous improvements and updates that enhance their business operations.

February 15, 2024

Really excited about this new business and Fuel has been the most impressive app so far. I am looking forward to start selling my shirts.

YogaGuruTs
United States
26 days using the app
Fuel POD replied March 7, 2024

We're just as thrilled as you are about your new business venture! It's fantastic to hear that Fuel has left a great impression on you. We can't wait to see your shirts out there in the world. Here's to a successful journey ahead :)

February 22, 2024

Good service

Suzitee Store
Hong Kong SAR
11 months using the app
Fuel POD replied March 7, 2024

Thank You :) We're all smiles knowing you enjoyed our service

August 10, 2023

Offering a competitive base cost for POD, diversity in catalog, they have good CS team also. Therefore, in high-peak season, fulfillment can take more time.

khoabon
Vietnam
Over 1 year using the app
Fuel POD replied March 7, 2024

Dear Khoabon,

Thank you immensely for your thoughtful feedback! We're thrilled to hear that you appreciate our commitment to providing excellent customer service, a diverse catalog, and competitive pricing. Your kind words mean a lot to us and serve as a testament to the hard work of our team.

Regarding your feedback about fulfillment speed during peak seasons, we truly value your input. Over the past year, we've dedicated significant efforts to enhancing our fulfillment performance, particularly during high-demand periods. We're delighted to share that our efforts have yielded positive results. In fact, during Q4, our service level agreement (SLA) saw an improvement of over 10%, with the majority of orders now falling within a 2-3 day SLA.

We're continuously striving to ensure that your experience with us exceeds expectations, and your feedback helps us in this endeavor. If there's anything else we can do to further improve your experience, please don't hesitate to let us - support team know.

Thank you once again for your valuable feedback and for choosing us as your partner :) <3

September 3, 2020

I use this app to set up my store. It is easy to set up the items and add the graphics and love the pricing and support

LetUsDesignIt-On Time Business Services
United States
Over 4 years using the app
February 19, 2021

I've been using Fuel as my POD for over a year now and I have really enjoyed it! The products and prints have been great. The customer service has been exceptional! I would recommend Fuel to anyone new to POD!

The EvilolivE
United States
About 4 years using the app
March 2, 2020

Great Fuel, best pricing and good quality

Pamaheart
United States
Almost 4 years using the app
October 21, 2019

Superb customer service! As client I'm glad with the support that Max and team given. They listens to the client feedback and make the product better day by day. The shipment is fast and should there's something wrong with the print they re-shipped it for you right away. Nice people to deal with and ready to help you out

Vardise.com
Netherlands
Almost 4 years using the app
Fuel POD replied October 21, 2019

Thank you, Tika! It is partners like yourself that have helped us get to where we are today. Your feedback helps fuel what we build next =)

June 17, 2021

Fuel's customer service is great. I get a response usually within the hour. I can't say enough good things about this service!

huyenanh
Vietnam
Almost 4 years using the app
February 27, 2023

have been working with Fuel for over 3 years and am very satisfied with the service and product quality. Although there were times when there were problems with processing time, Fuel was able to handle it and gradually stabilized.

fuel-teehp
Vietnam
Over 3 years using the app
December 9, 2022

Oh, I made such a terrible mistake! I swapped the SKU codes and had 68 people order the WRONG size shirt. Phoebe helped me fix the problem, stop any orders that we could, and helped me submit a 68 shirt CSV order to correct everything. She followed up multiple times to be sure I got my costly mistake fixed. This is outstanding customer service!

I've been with FUEL for many years after frustrating experiences with three other POD companies. I print thousands of shirts yearly. FUEL has improved their systems recently and any past small mistakes and errors have been eliminated.

What sets FUEL apart is their customer service. Let's be honest, a T-shirt is a T-shirt. I don't really care who prints it, until there's a problem. And, there's always going to be a problem of some sort. I've found that FUEL representatives are very accessible, very knowledgeable, and dedicated to help fix any issues. I always get a reply within 24 hours, and as I said above they often go out of their way to fix issues.

WebCookingClasses Store
United States
Over 3 years using the app