Reviews (322)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its competitive pricing and quick fulfillment, often shipping orders within 2 days. They find the interface user-friendly and the product range extensive, which suits various business needs. Integration with Shopify is straightforward, simplifying product addition and customization. Customer support is highlighted as responsive and effective in resolving issues and assisting with setup. Merchants recommend the app for handling both small and large volumes efficiently and note continuous improvements and updates that enhance their business operations.
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Really excited about this new business and Fuel has been the most impressive app so far. I am looking forward to start selling my shirts.
We're just as thrilled as you are about your new business venture! It's fantastic to hear that Fuel has left a great impression on you. We can't wait to see your shirts out there in the world. Here's to a successful journey ahead :)
Good service
Thank You :) We're all smiles knowing you enjoyed our service
Offering a competitive base cost for POD, diversity in catalog, they have good CS team also. Therefore, in high-peak season, fulfillment can take more time.
Dear Khoabon,
Thank you immensely for your thoughtful feedback! We're thrilled to hear that you appreciate our commitment to providing excellent customer service, a diverse catalog, and competitive pricing. Your kind words mean a lot to us and serve as a testament to the hard work of our team.
Regarding your feedback about fulfillment speed during peak seasons, we truly value your input. Over the past year, we've dedicated significant efforts to enhancing our fulfillment performance, particularly during high-demand periods. We're delighted to share that our efforts have yielded positive results. In fact, during Q4, our service level agreement (SLA) saw an improvement of over 10%, with the majority of orders now falling within a 2-3 day SLA.
We're continuously striving to ensure that your experience with us exceeds expectations, and your feedback helps us in this endeavor. If there's anything else we can do to further improve your experience, please don't hesitate to let us - support team know.
Thank you once again for your valuable feedback and for choosing us as your partner :) <3
I use this app to set up my store. It is easy to set up the items and add the graphics and love the pricing and support
I've been using Fuel as my POD for over a year now and I have really enjoyed it! The products and prints have been great. The customer service has been exceptional! I would recommend Fuel to anyone new to POD!
Great Fuel, best pricing and good quality
Superb customer service! As client I'm glad with the support that Max and team given. They listens to the client feedback and make the product better day by day. The shipment is fast and should there's something wrong with the print they re-shipped it for you right away. Nice people to deal with and ready to help you out
Thank you, Tika! It is partners like yourself that have helped us get to where we are today. Your feedback helps fuel what we build next =)
Fuel's customer service is great. I get a response usually within the hour. I can't say enough good things about this service!
have been working with Fuel for over 3 years and am very satisfied with the service and product quality. Although there were times when there were problems with processing time, Fuel was able to handle it and gradually stabilized.
Oh, I made such a terrible mistake! I swapped the SKU codes and had 68 people order the WRONG size shirt. Phoebe helped me fix the problem, stop any orders that we could, and helped me submit a 68 shirt CSV order to correct everything. She followed up multiple times to be sure I got my costly mistake fixed. This is outstanding customer service!
I've been with FUEL for many years after frustrating experiences with three other POD companies. I print thousands of shirts yearly. FUEL has improved their systems recently and any past small mistakes and errors have been eliminated.
What sets FUEL apart is their customer service. Let's be honest, a T-shirt is a T-shirt. I don't really care who prints it, until there's a problem. And, there's always going to be a problem of some sort. I've found that FUEL representatives are very accessible, very knowledgeable, and dedicated to help fix any issues. I always get a reply within 24 hours, and as I said above they often go out of their way to fix issues.