Reviews (442)

Overall rating
4.8
Counts per rating level
  • 81% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this print-on-demand app for its user-friendly interface and smooth Shopify integration, suitable for both beginners and experienced merchants. They praise the responsive customer service, wide product range, competitive pricing, and fast production and shipping times. Features like the mockup generator and custom design uploads streamline operations, while no upfront costs and automation simplify logistics. Promotions and discounts are also valued for cost savings.

February 27, 2023

FUEL failed to meet our high professional standards and is no longer our exclusive vendor for Fitted Crew T-shirts, 50/50 Hoodies, and 15 oz Mugs. This POD vendor is not worth the effort for the following verifiable reasons:

Their quality control department has been found lacking, their support team inept, and their app full of fatal flaws that will make your business fail. I do not recommend ...

LARSOC REPUBLIC
United States
About 3 years using the app
December 31, 2020

The only reason they're getting a 2 star is because their prices are really good and I'm hoping the test order I made comes out great as well. It's only been 2 days since I started using Fuel and the headache is present let me tell you. My first issue came from the structure of placing a test order, there isn't any clear instructions on how to do that. There is not button or section where its ...

Lord of Lords
United States
Over 1 year using the app
Edited February 8, 2021

I love fuel. I use this app mainly for mugs because the price is good and shipping cost is good. I was impressed. The holiday season, was smooth. One issue here and there but it was fixed right away. Communication is fast, shipping is fast. Will be using this as my main POD. Update: During the holiday of 2020, several orders were delayed especially the ones coming out of TX (which majority of my ...

Amare Charms
United States
Over 1 year using the app
April 26, 2021

This app is totally terrible! They never know which orders are late to handle!
Low basecost, low quality!

HME100
United States
About 1 year using the app
Edited June 28, 2022

Update 06/27/2022 - Lyman reached out via email and refunded my sample order including shipping. Fuel has also sent out a couple emails regarding production issues and changes - finally. Support remains the most responsive. However while their prices are very good, I remain concerned about quality. They are also adding print facilities to help with their production; however these are third-party ...

Bark Nut
United States
About 1 year using the app
Fuel POD replied June 20, 2022

Hi there Chris, I appreciate your honest feedback. Our estimated production time is generally corrected for our in-stock items. However, delays may happen if the blank is out ...

July 7, 2020

Originally, Fuel's customer service was spot on and responded in a timely manner. However, now they don't even address your questions and simply ignore the parts they don't want to answer.I have many orders which are almost 1 month but they still do not get them out. If not, it's still in pre-shipment status. I got a lot of negative review and refund to my customer as well because of the late ...

hxfullfillment
Vietnam
11 months using the app
July 6, 2020

Originally, Fuel's customer service was spot on and responded in a timely manner. However, now they don't even address your questions and simply ignore the parts they don't want to answer. I ordered samples recently and they were horrendous - the design was faded, cracked, and tiny compared to the size of the garment. They didn't even give me a full refund! The only plus is their pricing which is ...

Bangtannies
United States
6 months using the app
May 15, 2020

I'm a little angered reading other reviews. My products were not fufilled timely and their excuse was the COVID. 5 weeks to get 9 shirts. And the test orders, once they finally arrived, were not good fits and teh printing at the top end of the shirts was faded.
Lots of great options, but quality and service were not what others are stating.

Image Born
United States
5 months using the app
November 19, 2019

Definitely not the best experience. 3 out of the 5 shirts I ordered and received were incorrect. It's Day 13 and I'm still waiting for matters to be made right. Fuel could definitely use some adjusting in the Quality Control and Customer Support departments. Both are SERIOUSLY lacking.

L.A.M.Designs
United States
27 days using the app
Fuel POD replied November 19, 2019

Hi Lori! Apologize for your experience so far. It is out of the ordinary for the products that are sent out to have errors like that. We are committed to making this right ...

September 30, 2019

This app is undercooked and needs more time in the oven. No custom mockups which means my products will look identical to everyone else who uses this app, inability to adjust sizing of designs on apparel, and no way to import products that already exist in my store. This app provides no value to me in it's current state.

HomeTownRiot
United States
About 1 hour using the app
Fuel POD replied September 30, 2019

Sorry to hear you had a bad first experience! We do offer custom mockup options and allow you to adjust the sizing of your designs. I emailed you instructions for that.

And ...